2015 JEEP GRAND CHEROKEE Complaints

The passenger seat belt does not retract. Also my passenger head rest just came out 1 day.

Car was parked. When I returned the passenger head rest had popped. No accident.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 25 MPH to a park with her children inside the vehicle, the head restraint suddenly exploded without warning or impact. The head restraint was protruding approximately three to four inches. The contact sustained nerve issues involving the arm but had not sought medical attention. The contact consulted with an attorney. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 120,500.

While driving home from the gym with my daughter in the front passenger seat, we were traveling less than 40 mph under normal driving conditions. Without warning, I heard a very loud pop/bang from inside the vehicle. We had not been in a collision, had not hit anything, and nothing had struck the vehicle. I immediately looked over and saw my daughter crouched down in her seat holding her neck. At first, I could not determine what had happened. I then noticed that the front passenger-side Active Head Restraint (AHR)/headrest had suddenly deployed or come apart and had struck her from behind. There were no warning lights, messages, alerts, or other symptoms before the incident. The deployment occurred suddenly and without any apparent event that should have triggered this safety system. My daughter sustained a neck injury as a result of the unexpected deployment and was taken to the hospital for evaluation and treatment. She was placed in a neck brace and had to wear it for approximately one week. The incident also created a safety risk while the vehicle was in motion. The sudden loud bang and my daughter's immediate reaction occurred without warning while I was driving, and I initially did not know whether something had struck the vehicle or what had happened to her. The vehicle has not yet been inspected by a dealer, manufacturer, insurance representative, police, or independent service center. The passenger-side Active Head Restraint remains in its deployed/dislodged condition.

jeep was in 2 accidents, first accident downtown [XXX], in feb 2026, progressive claim number XXX 2nd accident jeep was involved in high speed police pursuit on march 20th 2026, [XXX] police dept, pursued car for 30 miles, [XXX] to [XXX], the car went off road by railroad tracks, heavy under carriage damage , got stuck on railroad tracks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

part of the headrest assembly fractured suddenly causing the headrest to burst while I was sitting in the passenger seat. i was immediately sore from my shoulders up. there were no warning lights or recalls on my vehicle at the time.

This car has broke down on me 3xs bc of the faulty pump relay. At the car wash with my children, at work, and home this vehicle has left me stranded. Now up to $1600 in repairs all while my car is broke down AGAIN for the 3rd time

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the message "Low Fuel Pressure" was displayed, and the vehicle stalled in the middle of the road. The vehicle failed to restart and was pushed to the side of the road with the assistance of the spouse. The vehicle was towed to the dealer, where it remained for 10 days before being diagnosed with a high-pressure fuel pump failure. The dealer determined that the high-pressure fuel pump and an unknown pump needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); which was performed on the vehicle two years before the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and denied assistance. The failure mileage was approximately 170,000.

The Jeep case involves a 2015 Grand Cherokee Overland with both front seat belts requiring replacement under Jeep's 15-year seat belt warranty extension. One seat belt is completely inoperable and the other is compromised. Despite opening Jeep Case #96537928 in May 2026, Jeep has been unable to obtain replacement parts due to supplier shortages and repeated backorders. Rental assistance was initially offered and later withdrawn by Jeep Customer Care, no firm ETA has been provided. After months of delays, you are seeking escalation because the vehicle remains in an unsafe condition and Jeep has not provided a meaningful resolution

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, there was a loud bang coming from behind the vehicle, and the contact was thrust forward. The contact looked around but saw no cause for the sound or for being thrust forward. The contact was able to drive back to the residence. After arriving at the residence, the contact became aware that the front driver's side seat headrest had exploded. The contact’s neck and head were hurt from the impact and from being thrust forward. The contact sought medical attention for whiplash. The vehicle was taken to the dealer and was diagnosed with a deployed headrest. The contact was informed that the headrest needed to be replaced. The dealer suggested replacing both front seat headrests. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 76,000.