2011 JEEP GRAND CHEROKEE Complaints

SEE VIP INQUIRY REPORT. FUEL PUMP RELAY. NO PARTS AVAILABLE. HOW LONG DO I HAVE TO WAIT? IT HAD TO BE TOWED TWO TIMES. VEHICLE HAS BEEN SITTING AT DEALER FOR TWO WEEKS. NOTHING BUT PROBLEMS WITH THIS VEHICLE. IS THIS A LEMON? THANKS, *TR

CHRYSLER IS STILL NOT MAKING THIS PART AVAILABLE TO DEALERS SO THAT IT CAN BE INSTALLED. THIS PART CAN FAIL WITHOUT WARNING AND CAUSE THE ENGINE TO STALL WHILE IN MOTION. MY DEALER IS READY AND WILLING TO REPLACE THIS RELAY, BUT IT IS NOT YET IN PRODUCTION. *TR

I BROUGHT MY JEEP IN TO MEADOWLAND FORD IN CARMEL NY FOR RECALL P14 ON AUGUST 6,2014. I WAS TOLD THEY HAD TO ORDER A PART AND THEY WOULD CALL ME WHEN IT CAME IN. I HAVE CALLED SEVERAL TIMES AND WAS TOLD THEY STILL DON'T HAVE THE PART. I HAVE SINCE RECEIVED 2 MORE RECALLS ON THIS VEHICLE P36 AND P54. PLEASE COMPLETE MY FIRST RECALL SO I CAN HAVE THE OTHER 2 FIXED. WHAT IS THE DELAY? *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THE BRAKE PUMP FAILED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V350000 (FUEL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCE A FAILURE. UPDATED 12/19/14*CN UPDATED 05/26/2015 *JS

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL) AND NHTSA CAMPAIGN NUMBER 14V530000 (ELECTRICAL SYSTEM). HOWEVER, AFTER CONTACTING THE DEALER AND MANUFACTURER ON MULTIPLE OCCASIONS THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS COULD PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V53000 (FUEL SYSTEM). HOWEVER, THE PART TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

CAR WAS BROUGHT IN FOR SERVICE AT THE DEALER IN EARLY JUNE FOR NHTSA CAMPAIGN NUMBER: 14V154000. I WAS TOLD THAT THE PART WAS ON BACK ORDER AND WOULD BE NOTIFIED WHEN THE PART WAS AVAILABLE. I CALLED THE DEALER ON 11/10/14 AND I WAS TOLD THE PART WAS STILL ON BACK ORDER. WAITING 5 MONTHS FOR A REPLACEMENT PART IS NOT ACCEPTABLE. *TR

IN JUNE 2012 I BEGAN HAVING ISSUES WITH MY VEHICLE GIVING A HARD START AND STALLING. I REPORTED IT SEVERAL TIMES AND CARRIED IT TO THE DEALERSHIP MANY TIMES. THEY INSTALLED A DEVICE TO TRACK WHAT IS CAUSING THE STALL ISSUE. THEY SAID THE DEVICE DID NOT READ ANYTHING BUT THE STALLING WAS NOT HAPPENING AS OFTEN AFTER THIS DEVICE WAS REMOVED. IN OCTOBER 2014, MY VEHICLE BEGAN GIVING THE HARD START AGAIN EVERY SINGLE TIME I START MY VEHICLE AND THE STALLING BECAME VERY FREQUENT. ON NOVEMBER 4,2014 MY VEHICLE STALLED OUT AND DID NOT WANT TO START RESULTING IN ME HAVING TO RENT A CAR. I AM REALLY FRUSTRATED WITH THIS SITUATION BECAUSE ALL IT IS GOIN TO DO IS AFFECT ANOTHER PART ON MY VEHICLE. I HAD THIS FOR 4 YEARS AND I'VE HAD SO MUCH PROBLEMS AND HAD TO CHANGE SO MANY PARTS... THIS JEEP IS THE LEMON OF THE BUNCH. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TIPM NEEDED TO BE REPLACED. THE CONTACT INDICATED THAT THE TIPM WAS PREVIOUSLY REPLACED 5 MONTHS PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.