2014 JEEP GRAND CHEROKEE Complaints

TWO MONTHS AGO, OUR JEEP DEALERSHIP PERFORMED THE V08 RECALL AS PER THE EPA/DOJ FCA ECODIESEL SETTLEMENT. SINCE THEN, I'VE EXPERIENCED LACK OF THROTTLE RESPONSE (LAG), CAUSING UNPREDICTABLE AND UNSAFE CONDITIONS WHEN MAKING A LEFT TURN AT AN INTERSECTION.

I RECENTLY HAD THE ECODIESEL UPDATE INSTALLED ON OUR 2014 ECODIESEL JEEP GRAND CHEROKEE. THE STATEMENT FROM THE MANUFACTURER IS THE DRIVING CONDITIONS, FUEL MILEAGE, AND PERFORMANCE WILL NOT BE IMPACTED DUE TO THE ECM UPDATE. THESE ARE FALSE STATEMENTS AS THE UPDATED HAS GREATLY IMPACTED OUR VEHICLE! FUEL MILEAGE AS DECREASED GREATLY, THERE IS A HUGE LAG IN THE TURBO, AND THE TRANSMISSION SHIFTS GEARS ALL OVER THE PLACE. THE UPDATE IS UNSAFE! MY WIFE DRIVES THIS CAR WITH OUR TWIN 15 MONTH OLD BOYS. THE LACK IN RESPONSE OF THE TURBO MAKES IT UNSAFE WHILE DRIVING ON THE FREEWAY. THERE IS NO GET UP AND GO, IT'S DIFFICULT TO MERGE INTO TRAFFIC, AND NEARLY IMPOSSIBLE TO PASS. THERE IS NO RESPONSIVNESS IN THE THROTTLE TO FEEL LIKE YOU HAVE CONTROL OVER THE CAR. WE LOVED THIS CAR BEFORE THE MADATED UPDATE (WE LIVE IN CALIFORNIA, WE HAVE TO GET THE UPDATE TO REGISTER THE CAR). NO WE FEEL LIKE THE CAR IS UNSAFE TO DRIVE WITH OUR CHILDREN IN IT!

THE ACTIVE HEADREST IN MY 2014 JEEP GRAND CHEROKEE LAREDO DEPLOYED WHILE DRIVING ON THE HIGHWAY WITHOUT WARNING. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND THE HEADREST HAS NO PRIOR DAMAGE BEFORE THIS INCIDENT.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT BELT DID NOT RETRACT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BURTNESS CHRYSLER DODGE JEEP RAM (LOCATED AT 1421 W MAIN ST, WHITEWATER, WI 53190, (262) 473-3072) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000.

IN 2018, THE A/C FIRST WENT OUT AND WE WENT TO MOPAR TO HAVE IT ASSESSED. WE WERE TOLD IT WAS NOT A "CHARGING" PROBLEM BUT ELECTRICAL AND NEED THE DEALER. A FEW WEEKS LATER, WITHOUT ANY INTERVENTION THE A/C CAME BACK ON. IN JUNE 2019, THE A/C WENT OUT AGAIN AND THE DEALER SAID "FAULTY TIPM" AND THE REPAIR WITH DIAGNOSTICS WOULD BE CLOSE TO $900. HOW DOES A 4 YEAR OLD CAR WITH LESS THAN 50K MILES INCUR A BRAIN FAILURE?! I GUESS IT COULD HAPPEN BUT RESEARCHING THE TOPIC I SEE JEEP HAS A LONG HISTORY OF FAULTY TIPMS WITH ONLY 1 RECALL. WHY DOES NHTSA ALLOW JEEP TO RIP OFF CUSTOMERS? IT SEEMS CLEAR THAT JEEP HAS A CONSISTENT HISTORY OF INSTALLING FAULTY TIPMS SO THEY CAN REAP $1,000 REPAIRS. YOU CANNOT SEE THE A/C NOT PRODUCING COLD AIR SO I WILL SKIP UPLOADING A PICTURE.

VEHICLE HAD FAULTY DTCM (TRANSFER CASE CONTROL MODULE) AT 73,000 MILES. FAULTY UNIT RESULTED IN MISREADINGS SENT TO TRANSFER CASE CAUSING TRANSFER CASE TO FAIL MECHANICALLY. NO CODES OR ARTIFACTS LEFT BEHIND FROM FAULT. DTCM AND TRANSFER CASE BOTH NEEDED TO BE REPLACED DUE TO FAULTY CONTROL MODULE. THIS ISSUE IS COMMONLY REPORTED ONLINE ACROSS JEEP FORUMS FOR VEHICLES USING THIS DTCM, AND FAILS COMMONLY. WHEN INQUIRING WITH DEALERSHIP ON REPAIRS, DEALER STATED THIS PART IS KNOWN TO FAIL COMMONLY BUT NO TSB HAS BEEN ISSUED. OPENED WARRANTY CASE WITH FCA REGARDING FAILURE OF MOPAR BRANDED PART ON VEHICLE. FCA WARRANTY DEPARTMENT WAS ONLY WILLING TO SPLIT REPAIR COST 50/50 (VEHICLE OUTSIDE OF POWER TRAIN WARRANTY) EVEN AFTER NOTING THIS IS A KNOWN ISSUE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 55 MPH, WHEN SHE HEARD AN ABNORMAL NOISE AND SHE STARTED TO SMELL SMOKE. THE CONTACT STATED SHE SAW SMOKING COMING FROM THE UNDER THE RADIO. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO PARK NEAR A GAS STATION, WHERE SHE WAS PROVIDED WITH A FIRE EXTINGUISHER AND EXTINGUISH THE THE FIRE. THE FIRE DEPARTMENT WAS NOT CONTACT OR REPORTED. THE CONTACT STATED SHE WAS ABLE TO DRIVE TO HER RESIDENCE, BUT SHORTLY AFTER THE VEHICLE FAILED TO TURN ON. THE CONTACT STATED THE LOCAL DEALER WHITTEN BROTHERS CHRYSLER DODGE JEEP RAM LOCATED AT 10701 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804) 378-0707, WHERE IT WAS DIAGNOSED AS NOT ASSOCIATED WITH THE MANUFACTURER OR ASSEMBLE ISSUE. THE VEHICLE WAS NOT REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 94,000.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LIMITED FUNCTIONALITY WARNING INDICATOR ILLUMINATED. IN ADDITION, THE FORWARD FACING CAMERA THAT WAS ATTACHED TO THE WINDSHIELD WAS DEFECTIVE. THE CONTACT DROVE TO ST. CLAIR CHRYSLER JEEP DODGE RAM (5224, 1250 S CARNEY DR, ST CLAIR, MI 48079, 810-329-2100) WHERE THEY PERFORMED DIAGNOSTIC TESTING AND GAVE HIM THE CONTACT A REPAIR ESTIMATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIR. THE DIAGNOSTIC AND REPAIR SPECIFICS WERE NOT DISCLOSED. THE FAILURE MILEAGE WAS 60,900.

I WAS DRIVING MY 2014 JEEP GRAND CHEROKEE ON THE HIGHWAY WHEN SUDDENLY SOMETHING SMACKED ME IN THE BACK OF THE HEAD. I HAD NO IDEA WHAT HAPPENED SO I PULLED OVER AND GOT OUT TO SEE. IT WAS THEN THAT I NOTICED THE HEADREST HAD DEPLOYED AND WAS SEPARATED AND STICKING FORWARD. LUCKILY I DID NOT RECEIVE ANY INJURIES FROM THE SMACK TO MY HEAD & ALSO WAS STILL ABLE TO MAINTAIN MY LANE OF THE HIGHWAY EVEN THOUGH IT SCARED ME TO DEATH. I THEN TOOK IT INTO MY LOCAL JEEP DEALERSHIP WHERE I WAS GREETED WITH A $679 BILL FOR A NEW HEADREST AND INFORMED THAT SINCE THERE IS NO RECALL I WOULD BE RESPONSIBLE FOR IT. I'M APPALLED THAT THIS IS ACCEPTABLE AND DEEMED SAFE. IN WHAT WAY IS A SPORADIC SMACK TO THE HEAD WHILE DRIVING SAFE? LET ALONE PAYING $679 FOR THAT SMACK TO THE HEAD. THERE HAVE BEEN MULTIPLE ACCOUNTS OF THIS HAPPENING YET NOTHING HAS BEEN DONE. CHRYSLER VEHICLES CONTAIN A CRITICAL SAFETY DEFECT INVOLVING THE MATERIALS USED IN ITS ACTIVE HEAD RESTRAINT (AHR) SYSTEM. THE AHR SYSTEMS ARE INTENDED TO QUICKLY MOVE FORWARD IN THE EVENT OF A REAR END COLLISION, RESTRAINING AND PROTECTING THE PASSENGER'S HEAD TO PREVENT WHIPLASH. THE AHR HEADRESTS ARE PRONE TO DEPLOY ABRUPTLY, EVEN WHILE THE VEHICLE IS BEING OPERATED UNDER NORMAL DRIVING CONDITIONS. WHEN THIS DEPLOYMENT OCCURS, THE HEADREST SPRINGS FORWARD, STRIKING THE DRIVER/PASSENGER IN THE BACK OF THE HEAD UNEXPECTEDLY. NOT ONLY DOES THIS HAVE THE POTENTIAL TO CAUSE SERIOUS HEAD INJURIES TO THE DRIVER/PASSENGER OF THE VEHICLE, THE DEFECTIVE HEADREST POSES A SIGNIFICANT PUBLIC SAFETY RISK IF IT OCCURS WHILE OPERATING THE VEHICLE ON A HIGHWAY OR BUSY STREET. INSPECTIONS OF THE DEFECTIVE HEADRESTS SHOW THAT INFERIOR PLASTIC THAT IS PRONE TO CRACKING WAS USED FOR A CRITICAL BRACKET IN THE AHR SYSTEM. THERE IS NO WAY TO DETERMINE WHEN AND IF THE BRACKET WILL FAIL, CAUSING THE HEADREST TO DEPLOY AND SPRING FORWARD WITHOUT WARNING.

TO WHOM THIS MAY CONCERN, ON FEBRUARY 23, 2018 I WAS DRIVING ON I-4 IN ORLANDO, FL WHEN A PASSENGER-SEAT BRACKET INSIDE THE HEADREST GAVE WAY. MY WIFE WAS THE PASSENGER WHO ACTUALLY STAYED HOME FROM WORK THE FOLLOWING DAY HAVING NECK PAIN. NECK PAIN DIMINISHED AND SHE WENT BACK TO WORK THE NEXT DAY. SOMETIME SHORTLY AFTER, I DROPPED OFF MY CAR (2014 JEEP GRAND CHEROKEE SUMMIT) AT THE FIELDS AUTOMOTIVE FOR A HEADREST REPLACEMENT. THE DEALERSHIP TOLD ME I HAD TO RESCHEDULE AS THEY HAD TO ORDER A NEW HEADREST. I WENT BACK TO PICK UP MY JEEP AND OF COURSE RESCHEDULE A TIME FOR REPLACEMENT. WHEN I DROPPED OFF MY JEEP AGAIN, I GET A PHONE CALL STATING THAT THE HEADREST WAS NOT COVERED UNDER WARRANTY AND THE COST WAS WELL OVER $700.00 (PARTS AND LABOR) WHICH I DECLINED AND WENT BACK AGAIN TO PICK UP. A FEW WEEKS LATER I DECIDED TO ORDER THE HEADREST FROM FACTORY OEM PARTS IN TAMPA, FLORIDA AND HAD IT SHIPPED TO MY RESIDENCE. RECEIVED NEW HEAD REST, INSTALLED AND WIRED IN SECONDS. HEADREST COST $443.87 INCLUDING SHIPPING. INVOICE IS ATTACHED. VERY UPSET WITH THE TIME I SPENT ON RESOLVING THIS AND THE MARKUP THE DEALERSHIPS ARE CHARGING FOR THE REPLACEMENT. I INVESTIGATED THE DAMAGED HEADREST AND RELATED THE FAULT FROM A BROKEN PLASTIC CLIP. I STILL HAVE THE DAMAGED HEADREST.