2014 JEEP GRAND CHEROKEE Complaints

While maneuvering in a parking garage and switching between reverse and forward, the engine suddenly and unprompted revved excessively, sounding as though the accelerator pedal was floored. The vehicle forcefully lunged forward against braking pressure into a cement wall, causing front-end damage to the vehicle. Cruise control was completely disabled and no check engine light or warning indicators illuminated on the dashboard. At no time did I feel like I had control over the car. I sustained some contusions. No one was in the vicinity at the time; however, other cars and/or people could have been struck. The vehicle has yet to be examined by anyone although I am in the process of arranging for an autobody repair shop. Prior to this, the car was in its usual state of health without any issues.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, the front passenger’s side active head restraint inadvertently deployed without an impact. The front seat passenger was not injured. The vehicle was taken to the dealer, where it was determined that the active head restraint needed to be replaced. The contact was informed that the failure was associated with an extended warranty program that had expired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 175,000.

This complaint is being filed regarding a failed and botched remedy of two federal safety recalls: the Crankshaft Position Sensor recall and Safety Recall Z46 (High-Pressure Fuel Pump) on my Jeep Grand Cherokee EcoDiesel.The vehicle was delivered to Kendall DCJR of Soldotna, AK for the recall services. The technician performed the recalls, but the high-pressure fuel pump failed immediately, resulting in systemic fuel leaking directly into the engine's crankcase oil pan. The fuel contamination thinned the motor oil, dropped oil pressure, caused the oil filter to collapse, and resulted in a catastrophically blown motor.Physical inspection confirms the entire fuel system is filled with destructive metal shavings and debris ("glitter") from the disintegrating pump, requiring a complete replacement of all fuel components and the engine assembly. The vehicle has been rendered entirely undrivable and has been sitting out of service at the authorized dealer for over 30 cumulative days. The manufacturer (Stellantis/Jeep) has failed to provide a safe, effective, and timely remedy for these safety recalls, and is refusing to issue a Corporate Rental Authorization (CRA) or alternative transportation while my vehicle remains grounded due to the safety defect's failure. This is a complete failure to execute a federal safety recall remedy in a reasonable timeframe.

engine transmission motor mount backup camera fuel pump headlights dash cluster radio mirrors inside mirrors tailgate latch seat belt climate control engine light transmission shifter

I am the original owner / a loyal Jeep owner and have taken excellent care of the vehicle. Right now, the leather on my upper dashboard is completely bubbling, shrinking, and pulling away from the defroster vents. This is creating a serious visibility issue due to glare, and it prevents the defroster from blowing air effectively, which I feel is a major safety hazard. I am fully aware that the original warranty and the limited X81 extension program have technically expired. However, this issue began only a few months ago and because this is a well-documented manufacturing defect specific to the leather dashboards on 2011-2014 Overlands and Summits, I am requesting corporate goodwill assistance to cover the cost of the replacement. Can we please open a customer assistance case to review this issue.

Active head restraint on driver seat deployed today for no reason. No collision, just deployed on its own.

The vehicle has a severe, life-threatening safety defect where it randomly drops into neutral while driving at speed, physically locks the shifter, and actively engages the electronic braking system on its own, stranding me in active traffic. I brought the vehicle to a certified Jeep dealership to resolve this exact symptom. They misdiagnosed the vehicle and charged me nearly $3,000 to replace the valve body and connectors. The dangerous symptom remains completely unchanged, meaning the vehicle is unsafe to operate and the manufacturer-certified repair facility has failed to remedy a critical safety defect. The issue hasn’t been fixed and it has been 5-6 months.

My 2014 Jeep Grand Cherokee suffered a total intake manifold failure directly resulting from a secondary breakdown of Safety Recall W79 (NHTSA Campaign 20V-699). Physical teardown at an independent facility exposed a 70% engine runner restriction and seized glow plugs due to volatile exhaust sulfur, creating an active fire risk. On July 9, 2026, LaFontaine Fenton was presented with clear mechanical photos and a continuous 2023 dealer repair loop under Customer ID [XXX], but formally refused to open a corporate STAR Case or dispatch flatbed transport to remedy this active safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My passenger seat headrest popped open without any incident or warning and the clip is broken. Air bag deployed from head rest. There was a warranty in place that expired in 2024 but mine just happened while I was driving. It scared me and caused me to swerve. It’s a known issue. Why no recall for safety? Dealership wants to charge 1100 to fix a defect.

My 2014 Jeep Grand Cherokee suddenly developed a no-start condition after previously operating normally. The vehicle would crank but would not start. The battery and fuel injectors were checked and replaced as needed, but the problem persisted. Based on the symptoms and known issues affecting 2011-2014 Jeep Grand Cherokees, the internal fuel pump relay/TIPM is suspected. This defect has been the subject of previous safety recalls because it can cause engine stalling or a no-start condition. Although my vehicle is not currently included in an open recall, it is experiencing the same type of failure. A failure of the fuel pump relay can leave a vehicle stranded or cause the engine to stall unexpectedly, creating a serious safety hazard if it occurs while driving. I believe this issue should be investigated to determine whether additional vehicles should be covered by the recall.