2014 JEEP GRAND CHEROKEE Complaints

WHILE DRIVING MY 2014 JEEP GRAND CHEROKEE, MY DRIVERS SIDE HEAD REST "EXPLODED" AND HIT ME IN THE BACK OF THE HEAD. THE FORCE PUSHED ME FORWARD AND I IMMEDIATELY THOUGHT I WAS REAR-ENDED. I ENDED UP WITH A SEVERE HEADACHE AND SORE NECK. I CAN SEE THIS DEFECT EASILY CAUSING AN ACCIDENT. I WAS DRIVING STRAIGHT AHEAD, BUT COULD HAVE EASILY LOST CONTROL IF I WAS GOING AROUND A CURVE OR EXPRESSWAY RAMP. *TR

EVERY TIME I FILL UP MY GAS TANK MY VEHICLE WILL STALL OUT. THIS HAS BEEN GOING ON FOR MONTHS NOW. I TOOK IT TO THE DEALERSHIP AND THEY ARE TELLING ME THIS WAS A KNOWN ERROR AND CHRYSTER HAS MADE MODIFICATIONS TO THE GAS TANK/VAPER LOCK BUT I AM RESPONSIBLE FOR THE $1600 IT WILL COST TO FIX IT. IF THIS IS A KNOWN DEFECT, THEN IT SHOULD BE COVERED UNDER A RECALL.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO MERGE INTO TRAFFIC FROM A PARKING LOT, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT STATED THAT EXCESSIVE EFFORT WAS NEEDED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO DAVE SYVERSON CHRYSLER (LOCATED AT 2310 E MAIN ST, ALBERT LEA, MN 56007, (507) 373-1438) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE ON THREE SEPARATE OCCASIONS. THE CONTACT STATED THAT THE DEALER REPLACED SEVERAL OF THE COMPUTERS IN THE VEHICLE, WHICH POSSIBLY INCLUDED THE ECM, PCM, AND TCM; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 49,999.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE LOW BATTERY VOLTAGE WARNING INDICATOR ILLUMINATED, THE WINDSHIELD WIPERS ACTIVATED, AND THE DISPLAY SCREEN WENT BLANK. THE CONTACT HEARD AN ABNORMAL NOISE BEFORE THE ENGINE TURNED OFF. THE CONTACT MADE MULTIPLE ATTEMPTS TO START THE VEHICLE, BUT WAS UNSUCCESSFUL. AN INDEPENDENT MECHANIC STATED THAT HE COULD SMELL SMOKE FROM THE ALTERNATOR. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED MARBURGER CHRYSLER DODGE JEEP RAM (LOCATED AT 1310 E DIXON BLVD, SHELBY, NC 28152, (704) 484-0049) TO NOTIFY THEM THAT THE VEHICLE WAS EXPERIENCING FAILURES SIMILAR TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 53,000. *TR CONSUMER HAS REPLACED THE ALTERNATOR. *JB

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL REPAIR FAILED TO PROVIDE A PERMANENT SOLUTION FOR NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). MONTHS AFTER THE REPAIR, THE GEAR CONTINUED TO SHIFT OUT OF GEAR INTERMITTENTLY. SOUTH COUNTY CHRYSLER DODGE JEEP RAM (455 AUTOMALL DR, GILROY, CA 95020, 408-848-3155) SERVICED THE RECALL CAMPAIGN AND DID NOT PROVIDE FURTHER ASSISTANCE. THE CONTACT TOOK THE VEHICLE TO A CAR WASH AND THE VEHICLE FAILED TO REMAIN IN NEUTRAL AND KEPT SHIFTING INTO PARK. THE MANUFACTURER WAS NOTIFIED AND INDICATED THAT THE AUTO PARK FEATURE WAS UNABLE TO BE TURNED OFF. THE FAILURE MILEAGE WAS NOT AVAILABLE. *BF**JB

OUR DEALERSHIP COMPLETED EPA AND CARB EMISSIONS RECALL V08 FOR 3.0L DIESEL EMISSIONS ON 20 MAY 2019. MILEAGE OUT WAS 63,819. 200 MILES LATER, WE STARTED THE VEHICLE AS NORMAL. LESS THAN A MILE LATER, AS WE STARTED TO ACCELERATE ONTO THE HIGHWAY, THE CHECK ENGINE LIGHT CAME ON AND OUR VEHICLE'S INFORMATION CENTER DISPLAYED TWO SEPARATE DIESEL EXHAUST FLUID (DEF) RELATED WARNINGS. THE FIRST SAYING DEF NEEDED SERVICE/CONTACT THE DEALERSHIP, WHILE THE SECOND WARNING SAID WE COULD NOT RESTART THE VEHICLE AFTER DRIVING ANOTHER 200 MILES. WE IMMEDIATELY FOUND A SAFE SPOT TO PULL OVER AND CALLED THE DEALERSHIP. THE ACTING SERVICE MANAGER ADVISED US THAT IT WAS SAFE TO DRIVE THE VEHICLE TO THE DEALERSHIP AS LONG AS THERE WERE NO OBVIOUS PERFORMANCE ISSUES. HE SAID IT WAS PROBABLY EMISSION RELATED, THAT WE WOULD BE OK IF WE DIDN'T DRIVE OVER 200 MILES. HE SAID GOING OVER 200 MILES MIGHT ABRUPTLY PUT THE VEHICLE INTO A "LIMP MODE"! WE WERE 150 MILES AWAY FROM THE DEALERSHIP BUT THE VEHICLE WAS OTHERWISE OPERATING NORMALLY, SO WE TOOK THE SERVICE MANAGER'S ADVICE AND DROVE TO THE DEALERSHIP. OUR JEEP IS AN OFF-ROAD, TRAIL-RATED, GO ANYWHERE VEHICLE DESIGNED TO BE USED OUT IN THE WILDERNESS/NATIONAL PARKS AS WELL AS ON THE HIGHWAY. IT IS AN UNACCEPTABLE SAFETY HAZARD FOR THE VEHICLE'S COMPUTER TO HAVE CONTROL OVER STARTING BECAUSE OF AN EMISSION VIOLATION/PROBLEM. ESPECIALLY WHEN IN A REMOTE LOCATION WHERE A RELIABLE VEHICLE IS PARAMOUNT TO SAFETY. MOREOVER, THERE IS SIGNIFICANT POTENTIAL FOR A SERIOUS CRASH IF THE VEHICLE ABRUPTLY GOES INTO A "LIMP MODE" EITHER OUT ON THE HIGHWAY OR AT A STOP LIGHT. TO DATE, OUR DEALERSHIP HAS NOT FOUND A SOLUTION TO THE CHECK ENGINE LIGHT NOR THE DEF WARNINGS. THEY ARE KEEPING OUR VEHICLE AND WORKING WITH FIAT/CHRYSLER AUTOMOTIVE (FCA) REPRESENTATIVES AND ENGINEERS ON A SOLUTION.

DROVE MY CAR A SHORT DISTANCE TO A DESTINATION. TURNED THE CAR OFF TO COMPLETE MY ERRAND. RETURNED TO MY CAR 10 MINUTES LATE AND MY CAR WOULD NOT START. THE EQUIPMENT WOULD COME ON,I.E. RADIO, LIGHTS, BUT BRAKE SEEMED TO BE LOCKED AND ENGINE WOULD NOT START. THIS HAPPENED DURING CITY STREET DRIVING. I JUST PURCHASE THE GARDEN THE DEALER ABOUT 3MOS AGO.

ON OUR 2014 JEEP GRAND CHEROKEE THE PLASTIC SEAT BELT GUIDE, ON THE PASSENGER SIDE HAS CRACKED PINCHING DOWN ON THE SEAT BELT RENDERING IT NOT USABLE. THE SEAT BELT WILL EXPAND OUT, HOWEVER IT DOES NOT RETRACT IN DUE TO THE PRESSURE FROM THE BROKEN PIECE. THE SEAT BELT WILL NOT STOP THE PASSENGER IN A SUDDEN IMPACT AND HAS ENOUGH SLACK THAT YOU CAN EASILY MAKE CONTACT WITH THE DASH AND STEERING WHEEL. THIS MALFUNCTION OCCURRED WHILE STATIONARY.*DT COMSUMER STATED IT WAS NOT TAKEN ANYWHERE FOR DIAGNOSIS AS I HAVE BEEN A MECHANIC FOR OVER 30 YEARS. I DID NOT KEEP ANY RECORDS BUT I DID FIX THE PROBLEM BY TRIMMING THE PLASTIC ON THE UPPER SIDE OF THE SEATBELT OPENING TO ALLOW FREE MOVEMENT. THIS DID NOT IN ANY WAY COMPROMISE THE INTEGRITY OF THE SEATBELT OR THE ABILITY FOR IT TO PERFORM IT'S JOB AS THE TOP OF THE PLASTIC TRIM SHOULD NOT HAVE BEEN TOUCHING IN THE FIRST PLACE. THE PLASTIC GUARD IS THERE TO KEEP DIRT, DUST AND LITTLE FINGERS FROM GETTING INSIDE THE BELT ASSEMBLY AND PERFORMS NO OTHER FUNCTION. BY REMOVING 1/8" FROM THE TOP OF THE OPENING, THE SEATBELT IS NOW FREE TO MOVE BACK INTO THE SEAT BELT RETRACTOR AND STILL PROVIDE PROTECTION FROM ANYTHING ENTERING INTO THE SEATBELT AREA BEHIND THE PLASTIC TRIM. SEAT BELT DOES NOT WORK BECAUSE OF POOR DESIGN.*JB

TAKATA RECALL AS I WAS DRIVING ON A STREET AND WAS TRYING TO TURN, MY STEERING WHEEL STOPPED WORKING. IT WOULDN'T TURN AT ALL SO I HAD TO PULL OVER AND CALL FOR HELP. I GOT IT TO A SHOP AND THE ELECTRIC POWER STEERING PUMP WENT OUT.

BOUGHT THE VEHICLE USED FROM A LOCAL USED LOT. NOTICED ABOUT A WEEK LATER AFTER IT HAD RAINED A COUPLE OF TIMES THAT WATER LEAKS INTO VEHICLES FRONT, DRIVER AND PASSENGER SIDE FLOOR BOARDS AND ALSO FILLING UP THE BATTERY BOX WHEN IT RAINS OR VEHICLE IS WASHED. HAVE HAD THE WINDSHIELD SEALED AND IT'S STILL LEAKING. I BELIEVE THAT IT'S COMING IN FROM "A" PILLARS DOWN TO THE ROCKER PANEL SEAM SEAL. IT HAS CAUSED RUST TO FORM ON UNDER DASH COMPONENTS AND UNDER THE DRIVER SEAT. IT'S CAUSING ELECTRICAL COMPONENTS TO CORRODE AND TO ACT UP. ALSO THE CEL TO COME ON SAYING THAT ALL MODULES HAVE NO CONTACT WITH THE ECM/PCM. THE WATER LEAKS AS IT SITS OR EVEN WHEN DRIVING DOWN THE ROAD.