2011 JEEP GRAND CHEROKEE Complaints

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving 50 MPH, the defroster system stopped operating as needed. The contact stated that it was difficult to see the roadway while driving. The contact stated there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown module to be replaced. The vehicle was not repaired. The contact also noticed an oil leak near the oil pan gasket. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.

While trying to make a turn the power steering and brakes did not work. The vehicle did not stall. After stopping I shut the vehicle off and restarted it and it was working, This happened 3 times in about 2 weeks. I have the vehicle in to the dealer trying to find the problem.

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Local dealer was made aware of the issue. The contact stated while driving at an undisclosed speed the vehicle stalled without warning. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect. (RECALL RELATED INCIDENT) TS

my vehicle keeps shutting off when I make a turn - I lose all power - I have no warning at all that this is about to happen - the radio and headlights stay on (no steering at all so I have to struggle to turn the wheel since I am in a turn when this happens) and I have to coast over to the shoulder to put the vehicle in park and start it up again. This truck has been recalled for this problem several times already and repaired several times already and it just keeps happening. I am going to get in a car accident one of these times. It is the Pump relay that is not working.

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact called O’ Daniel Chrysler Dodge Jeep Ram (5611 Illinois Rd, Fort Wayne, IN 46804, (855) 665-5423) and Glenbrook Dodge Chrysler Jeep (100 W Coliseum Blvd, Fort Wayne, IN 46805, (260) 579-4713) and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the contact was informed there was a manufacturer’s engine cylinder defect. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 136,000.

While driving the vehicle it will with no indication shut off and stop running. Its very scary and dangerous. I have taken it to the dealership and they told me the car is just old and have pressured me to buy a new car.

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start-up after multiple attempts without warning. One day, the vehicle failed to start up and the contact had the vehicle towed to a dealer. The contact was informed that his vehicle was included in NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was repaired. Approximately six months later, the contact stated that the failure recurred, requiring several attempts to start the vehicle. Neither the dealer nor the manufacturer was informed of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

Subject: Alternator/generator/regulator problem of the 2011 Jeep Grand Cherokee Overland: Failure Date: Sep 29, 2021. Dealer has advised that the "Control Module" for the Alternator is malfunctioning which causes the Alternator to function at maximum capacity all the time and results in the "Battery Warning Notice" on the Instrument Panel. Dealer advises that no replacement "Control Module" is available in the entire US at this time (Control Module is foreign made). According to Dealer, the Alternator will fail, and any replacement unit will also fail. What is the fix for this safety issue?

I contacted Keffer Jeep Chrysler in Charlotte, NC when I received the recall notice. This dealer ship has a poor service department and they almost never answer calls but use the voice recorder for messages. I left two messages regarding the recall but never received a return call. Today I tried again and got the voice mail again, so called through the manager's line and finally spoke to someone in service. At first they were very helpful, but when I mentioned the recall it changed and I was informed that it would be more than two months before they could arrange to make the recall repairs (the end of November). I have encountered this before where dealers do not feel that they are properly compensated for recall work and thus try to shift off to another dealer through delays. I am now going to find another dealer, but felt that the impact of the NTSB recall safety measures is being impaired by the conduct of Keffer. The recall is very clear that this defect is dangerous and thus I have not used my Jeep Cherokee pending getting the recall addressed. Thank you for your help in curing this problem for the public at large.