2011 JEEP GRAND CHEROKEE Complaints

LOCAL CHRYSLER DEALERSHIPS DO NOT HAVE PARTS TO CORRECT BRAKE BOOSTER RECALL P14 / NHTSA 14V-154. HAVE BEEN WAITING 3 MONTHS FOR REPLACEMENT PARTS. DEALERSHIPS SAY PARTS ARE BACK ORDERED AND THEY HAVE NO ESTIMATE ON WHEN NEW PARTS WILL ARRIVE. RECALL IS NOT BEING ADDRESSED WITHIN A REASONABLE AMOUNT OF TIME. *TR

PUSH BUTTON START WILL NOT TURN OVER ENGINE ON FIRST ATTEMPT. STARTER CONTINUES TO CRANK FOR 10 SECONDS. UPON SECOND OR THIRD TRY ENGINE TURNS OVER WITH NO FURTHER SIGN OF A PROBLEM. PROBLEM REPEATED AGAIN WITHIN 3 DAYS. *TR

WHEN I LEFT THE HOUSE FOR WORK IT STARTED FINE AND WENT AROUND THE CORNER TO CONVENIENCE STORE AND WHEN I GOT BACK IN TO LEAVE IT WOULDN'T START. THE ENGINE TURNED OVER, BUT WOULDN'T START. I WAITED A FEW MINUTES, TOOK THE KEY OUT OF THE IGNITION AND TRIED AGAIN AND IT STARTED RIGHT UP. THE SAME THING HAPPENED THE FOLLOWING DAY. IT STARTED FINE IN THE MORNING, DROVE TO WORK AND THEN IT NEVER WOULDN'T START AGAIN. DURING THE DAY I TRIED SEVERAL TIMES. ONCE IT DID START BUT IT SOUNDED LIKE THE ACCELERATOR WAS PUSHED ALL THE WAY DOWN (MOTOR REVVED UP) SO I JUST TURNED IT OFF. HAD TO LEAVE IT AT WORK OVERNIGHT, THE FOLLOWING MORNING WENT TO TRY AND GET IT HOME AND IT STARTED AGAIN JUST FINE. I KNOW IT'S NOT THE BATTERY BECAUSE IT HAS 100% CHARGE AND ALL THE ELECTRONICS WORK IE. WINDOWS, LOCKS, RADIO, LIGHTS ETC. *TR

MULTIPLE TIMES THE CAR HAD AN EXTENDED START, WOULD SPIN BUT NOT START. ELECTRONICS WOULD LOCK DOWN AND UNABLE TO TURN OFF THE SPIN. THE DEALERSHIP REPLACED THE FUEL RELAY EXTERNAL RELOCATION KIT. *TR

FUEL PUMP RELAY IN THE TIPM FAILED. DEALER REPLACING WITH A BYPASS KIT FOR APPROX $470.00. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS DRIVING ON I-75 AT NIGHT AND MY LIGHTS SUDDENLY WENT OUT. THE ONLY THING THAT STAYED ON WERE MY RUNNING LIGHTS. I PULLED OFF TO CHECK CAR AND FRONT HEAD LIGHTS AND BACK LIGHTS WERE NOT FUNCTIONING. FORTUNATELY MY FLASHERS WORKED, SO I MANAGED TO GET HOME WITH MY FLASHERS FLASHING AND DOME LIGHTS ON. MY DASH LIGHTS STAYED ON BUT DIMMED PERIODICALLY. IT WAS A VERY DANGEROUS SITUATION. WHEN I GOT CLOSE TO HOME, ALL THE LIGHTS CAME BACK ON. I TOOK IT TO DEALERSHIP WHERE THEY CHECKED THE CAR OUT AND COULD FIND NOTHING WRONG WITH THE ELECTRICAL SYSTEM. I NOW DON'T TRUST THE CAR AND WON'T DRIVE IT AT NIGHT. *TR