2014 JEEP GRAND CHEROKEE Complaints

SQUEELING ON EVERY START UP. HARD SHIFTING SEVERAL COMPLAINTS. CHRYSLER HAS ISSUED A SERVICE BULLETIN #07-002-15 REV. A TO ADDRESS A SCREECHING NOISE ON STARTUP, OR MORE SPECIFICALLY AN IDLER PULLEY NOISE DURING COLD START ON THE VEHICLES LISTED BELOW: 2014 ' 2015 JEEP CHEROKEE 2011 ' 2014 JEEP GRAND CHEROKEE 2011 ' 2014 DODGE DURANGO 2011 ' 2014 DODGE CHARGER 2011 ' 2014 DODGE CHALLENGER 2011 ' 2014 CHRYSLER 300 2011 ' 2014 DODGE JOURNEY 2011 ' 2014 CHRYSLER 200, DODGE AVENGER 2011 ' 2014 CHRYSLER TOWN AND COUNTRY, DODGE CARAVAN THE BULLETIN APPLIES ONLY TO VEHICLES BUILT ON OR BEFORE SEPTEMBER 01, 2014 AND THOSE VEHICLES EQUIPPED WITH 3.2L V6 24V VVT, OR 3.6L V6 24V VVT ENGINE. CHRYSLER STATES THAT THE SOUND IS A LOUD HIGH FREQUENCY SCREECHING NOISE ON STARTUP THAT HAPPENS WITHIN 20 SECONDS OF ENGINE STARTUP AND LASTS ABOUT 90 SECONDS INTERMITTENTLY DURING A COLD ENGINE START, APPROXIMATELY 0 DEGREES C (32 DEGREES F) AND BELOW. THE FIX IS A NEW UPDATED IDLER PULLEY #05281301AA IDLER PULLEY

CONSTANTLY WILL MAKE A SQUEELING SOUND EVERY MORNING ON START UP. LASTS OVER A MINUTE - NOT EVEN ON COLD DAYS! HAVE HAD IT LOOKED AT - STATE CAN'T DUPLICATE THE OEUVRE (OF COURSE BECAUSE IT'S ALWAYS THE FIRST START UP! ROUGH IDLE EVERY 2-3 MINUTES, TRANSMISSION SHIFTS HARD OUT OF FIRST GEAR. POUR FUEL ECONOMY AS WELL. MAINTENANCE HAS BEEN DONE. JUST BOUGHT THE CAR - SEVERAL ISSUES

IN COLD TEMPERATURES, THE JEEP QUADRALIFT AIR SUSPENSION SYSTEM FREEZES AND SHORTS OUT THE RELAY. THIS RENDERS THE AIR SUSPENSION USELESS AND MAKES DRIVING UNSAFE. MY VEHICLE WAS FIXED ONLY TO HAVE THE UNIT FAIL A WEEK LATER WITH THE SAME ISSUE. THERE IS CLEARLY A DEFECT IN THE DESIGN OF THE SYSTEM IN THAT IT DOES NOT WORK IN COLD TEMPERATURES.

WHILE DRIVING NORMALLY THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED. AFTER SEARCHING, IT APPEARS THIS IS A COMMON ISSUE, BUT THERE HAS BEEN NO RECALL. THIS IS A SAFETY ISSUE THAT COULD CAUSE AN ACCIDENT IF IT HAPPENS ON THE DRIVER SIDE. THE SYSTEM DID NOT ACTIVATE, BUT THE PART OF THE HEADREST THAT HOLDS THE LOCKING PIN BROKE, WHICH ALLOWED THE LATCH TO RELEASE WITHOUT THE SYSTEM ACTIVATING.

I WAS DRIVING NORMAL CITY STREET SPEED (APPROX. 40-45MPH) WHILE RUNNING SOME ERRANDS ON MARCH 23, 2019 WHEN ALL OF SUDDEN MY FRONT PASSENGER SEAT HEADREST SPRANG OPEN WITH A LOUD NOISE. THERE WAS NO ACCIDENT OR COLLISION TO PROMPT THE RELEASE OF THE HEADREST. WHEN RETURNING HOME, MY HUSBAND AND I TRIED TO PUT THE HEADREST BACK INTO PLACE WHEN WE NOTICED A PLASTIC BRACKET THAT WOULD HOLD THE PIN IN PLACE, AND THEREFORE LOCK THE HEADREST BACK INTO POSITION, WAS BROKEN. I CALLED MY LOCAL JEEP DEALERSHIP THAT FOLLOWING MONDAY TO INQUIRE ABOUT REPAIRING THE HEADREST. BECAUSE MY CAR IS OUTSIDE OF ITS WARRANTY, THE PARTS AND LABOR WOULD COST ME $1000. THE SERVICES SPEACIALIST AT THE DEALERSHIP THEN SUGGESTED TO ME THAT I SHOULD GET IN A LITTLE "FENDER BENDER" AND HAVE THE HEADREST REPAIRED UNDER MY INSURANCE COVERAGE (ALSO KNOWN AS INSURANCE FRAUD). I FIND IT APPALING THAT A FLAW IN THEIR DESIGN, WHICH COULD POTENTIALLY CAUSE AN ACCIDENT (IMAGINE IF MY DRIVER'S SIDE HEADREST ALL OF A SUDDEN DEPLOYS WHILE I'M DRIVING??), IS NOT BEING MANAGED BY THE CAR MAKER, AND INSTEAD, ACCEPTS THE MONEY FOR THE REPAIRS ANY WAY THEY CAN GET IT. I AM ABSOLUTELY DISGUSTED BY THIS INCIDENT, BUT GRATEFUL THAT NO ONE WAS SITTING IN THE PASSENGER SEAT WHEN THE HEADREST SNAPPED.

MY CAR IS A 2014 JEEP GRAND CHEROKEE LIMITED 3.6L. IT HAS HAD 9 RECALLS, COMPLETED. I HAD DASHBOARD ISSUES WHERE THERE WERE NO DISPLAYS OR LIGHTING. THE DEALER COULD NOT REPEAT THE ISSUE. THEY DID FINALLY AND REPAIR. THE GAS TANK HAD VENTILATION ISSUES AND WOULD NOT FILL BEYOND A HALF A TANK. I AM SUFFERING THE SAME ISSUE. THE RADIO AND GPS SYSTEM WENT TOTALLY OUT. JEEP REPLACED THE ENTIRE SYSTEM. THOUGH THE VEHICLE IS A 2014, I PURCHASED AND RECEIVED IT IN MAY 2013. MY MILEAGE IS ABOUT 79,000. AT THE COST OF $3000.00 I HAD PURCHASED THE MOPAR LIFETIME MAXICARE WARRANTY. I WAS TOLD THIS COVERED EVERYTHING FOR THE VEHICLE AS LONG AS I OWNED IT EXCEPT FOR WEAR/TEAR ITEMS. THE RADIO/GPS SYSTEM WAS DEEMED DEFECTIVE AND REPLACED BY JEEP IN MARCH 2018. AFTERWARDS, WHEN THE CAR IS DRIVEN THERE IS A DASHBOARD INTERNAL RATTLE/HUM THAT TOTALLY RESTRICTS ANY HEARING WHILE DRIVING ABOVE 40-50 MPH. I TOOK THE VEHICLE BACK FOR THIS PROBLEM. THE DEALERSHIP CHECKED THE CENTER CONSOLE SPEAKER AND STATED THEY COULD NOT REPRODUCE THE EVENT. IT IS SO LOUD IT DROWNS OUT ALL NOISES INSIDE AND OUT SUCH AS SIRENS. I HAVE JUST RECEIVED ANOTHER RECALL NOTICE. I ATTEMPTED TO MAKE THE APPT ON 3/10 THEY SCHEDULED ME FOR 4/3/19. I TOLD THEM THAT THE GAS TANK AGAIN WILL NOT TAKE MORE THAN 3-4 GALS OF GAS WHICH LEAVES ME WITH LESS THAN A HALF OF TANK, AND THAT THE RATTLE IS GETTING WORSE.THEY ASSURED ME THEY WOULD EXAMINE ALL THE ISSUES, BUT EVEN THOUGH I PURCHASED THE LIFETIME MAXICARE, I WILL HAVE TO PAY FOR THE RATTLE AND PROBABLY THE GAS TANK ISSUE (EVEN THOUGH THEY ARE FAMILIAR WITH THE GAS TANK ISSUE CAUSE BEING THEIR VENTING ISSUE OF THE TANK). I HAVE RESEARCHED THE DASHBOARD RATTLE ON-LINE AND FOUND NUMEROUS POSTS FROM JEEP OWNERS OF 2013-2016 VEHICLES WITH THE SAFETY ISSUE. ESPECIALLY IF IT IS SO EXTREME IT DULLS SIREN SOUNDS FROM EMERGENCY VEHICLES.

AT THE TIME WHEN THE MANUFACTURERS WARRANTY HAS JUST RUN - THE OIL FILTER ADAPTER BRACKET HAS STARTED LEAKING CAUSING OIL LOSS IN THE ENGINE. THIS WAS FOUND BY THE OIL SPOTS ON THE DRIVEWAY THAT WERE NEVER THERE BEFORE. I SEARCHED ONLINE AND FOUND TSB SB-10058301-5939 IN THE NHTSA WEB SITE. THE TSB TELLS THE MECHANIC TO USE A WOODEN DOWEL PUSHED DOWN ALONG THE FRONT OF THE ENGINE OIL FILTER INTO THE "VALLEY" AND WHEN IT IS PULLED OUT TO LOOK FOR OIL ON THE TIP. THIS IS EXACTLY WHAT I FOUND. THE OIL FINDS ITS WAY AROUND THE BLOCK AND ALONG THE TRANSMISSION AND DRIPS OFF THE SHIELD ONTO THE GROUND. THIS IS A VERY EXPENSIVE REPAIR AS THE PART ALONE IS RUMORED TO BE $799 PLUS THE LABOR. IT IS AN DESIGN FLAW IN THAT IT IS A PLASTIC PART WHERE PREVIOUSLY IT WAS A METAL PART - COST SAVINGS THAT CREATED A DEFECT. SO FAR -I HAVE NOT BEEN ABLE TO GET THE DEALER TO PAY FOR THE REPAIR. AND I CAN NOT AFFORD THE REPAIR ON MY OWN. THIS SHOULD BE A RECALL BECAUSE OF THE POSSIBILITY OF A FIRE WHEN THE OIL IS LAYING ON TOP OF A HOT ENGINE IS A PUDDLE.

JEEP RANDOMLY STALLS DRIVING ON FREEWAY AND/OR JERKS WHEN DOWNSHIFTING. VEHICLE ALSO DOWNSHIFTS HARD FROM 8TH TO 6TH GEAR, ALL OTHER GEAR SHIFTS ARE FINE. WHILE DRIVING AT 60 MPH VEHICLE STALLED WHEN ACCELERATING TO SPEED UP. VEHICLE ATTEMPTED TO DOWNSHIFT FROM 8TH GEAR WHEN STALL OCCURRED. ONCE VEHICLE WAS STOPPED IT STARTED BACK UP WITHOUT ISSUE TO DESTINATION. IT HAS CHUGGED 5 SEPARATE TIMES WHEN DOWNSHIFTING ON FREEWAY IN THE 7 WEEKS OF OWNING CAR, THIS TIME IT COMPLETELY DIED. NO CHECK ENGINE LIGHT OR OTHER INDICATIONS OF ENGINE/TRANSMISSION FAILURE. NO FAILURES RECORDED TO ONBOARD COMPUTER. GAS TANK 3/4, OUTSIDE TEMP 38, OIL TEMP 180, TRANSMISSION TEMP 140; NORMAL ACCESSORIES ON INCLUDING LIGHTS, RADIO, HEATER, SEAT WARMER LOW. ALL RECALLS UP TO DATE INCLUDING CAMPAIGN UC1.

THERE IS A BUTTON ON THE INSIDE OF MY JEEP GRAND CHEROKEE TO OPEN THE FUEL DOOR AND EVERY TIME I HIT THIS BUTTON THE FUEL DOOR WOULD MAKE A SOUND LIKE IT WAS TRYING TO OPEN AND IT WOULDN'T. SO I WAS UNABLE TO PUT GAS IN MY CAR. I TOOK IT TO MY NEAREST DEALERSHIP AND THEY HAD TO REPLACE THE FUEL DOOR HOUSING. PARTS AND LABOR COST $448 WITH TAX AND IT WAS A 3 1/2 HOUR JOB TO DO BUT I HAD TO FIX THIS IN ORDER TO PUT FUEL INTO MY CAR.

WHEN DRIVING ON THE HIGHWAY AT 60 MPH THE VEHICLE MADE A POPPING SOUND AND SHIFTED INTO NEUTRAL. THERE WERE NO WARNING LIGHTS PRIOR TO THE INCIDENT. THE VEHICLE HAS 64,000 MILES AND SUFFERED COMPLETE TRANSMISSION FAILURE.