2015 JEEP GRAND CHEROKEE Complaints

SUBJECT: 2014 JEEP GRAND CHEROKEE GEAR SHIFTER COMMENTS: I'VE BEEN READING ABOUT PROBLEMS WITH THE POOR DESIGN OF THE GEAR SHIFTER ON THE 2014 & 2015 JEEP GRAND CHEROKEES. I OWN ONE OF THESE VEHICLES. THE DESIGN OF THE SHIFTER IS TERRIBLE! AFTER SEVERAL 'MISS-SHIFTS', (I STEPPED OUT OF THE VEHICLE, THINKING IT WAS IN PARK, IT WASNT!!) I KNOW WHAT TO LOOK FOR NOW (VERIFYING GEAR POSITION ON INSTRUMENT PANEL) AND I ALWAYS SET MY PARKING BRAKE. I HIGHLY RECOMMEND THAT THIS VEHICLE BE RECALLED AND A FIX BE IMPLEMENTED. JEEP REALIZED THERE WAS A PROBLEM AS THERE WAS A REDESIGN FOR 2016.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT DUE TO POOR DESIGN OF THE VEHICLE, THE SHIFTER WOULD EASILY SHIFT INTO REVERSE INSTEAD OF PARK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT, WHO WAS A MECHANIC, STATED THAT THE DESIGN PRESENTED A SAFETY ISSUE BUT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,500.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE WINDSHIELD SUDDENLY DEVELOPED A CRACK LOCATED ON THE PASSENGER SIDE. THE CRACK EXTENDED APPROXIMATELY 7 INCHES FROM THE BOTTOM OF THE WINDSHIELD AND OVER THE HEATING ELEMENT. DURING THE INCIDENT, THE HEATING ELEMENT WAS TURNED TO THE ON POSITION. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,500.

WE BOUGHT OUR GRAND CHEROKEE AT FALLS MOTOR CITY AND THEY OFFERED US A FREE FIRST OIL CHANGE. AT 7000 MILES WE TOOK IT IN HAD THE OIL CHANGE. DEALER NEVER RESET OIL LIGHT DROVE IT HOME NEXT DAY ENGINE LIGHT IS ON. FOUND OIL IN EVERYTHING. TOOK TO ANOTHER JEEP DEALER THEY DID A SOFTWARE UPDATE SAYING THAT WAS ISSUE. THAT DIDNT FIX IT. SECOND TIME THEY CHANGED CRANKCASE SENSOR SINCE IT HAD OIL IN IT. STILL DIDNT FIX IT. 3RD TIME THEY REPLACED THE CRANKCASE COVER FOR OIL CAP SINCE IT WAS LEAKING. AFTER 7000 MILES THEY FOUND THAT THE JEEP HAD 11 QUARTS OF OIL IN IT AND IT WAS SUPPOSED TO ONLY HAVE 8 IN IT. THE OWNERS MANUAL SAYS 8 QUARTS BUT I HAVE FOUND ONLINE OTHER PEOPLE HAVE HAS MORE THEN 8 QUARTS IN THEIR ECO DIESEL. DUE TO THIS WE HAD LOST 5MPG AND USED EXCESSIVE AMOUNT OF DEF. FALLS MOTOR CITY SAID THAT THERE WONT BE ANY ISSUE NOW THAT THE OTHER DEALER PUT THE CORRECT AMOUNT OF OIL IN IT. THERE IS STILL OIL IN EVERYTHING. THE MILEAGE HAS GONE BACK UP SOME BUT STILL NOT GETTING WHAT IT USED TO BE. IM WORRIED NOW THAT LATER ON DOWN THE ROAD THE MOTOR WILL FAIL OR SOMETHING ON THE MOTOR WILL FAIL DUE TO OIL BEING PUSHED EVERYWHERE ELSE SINCE IT WAS OVERFILLED. THIS ALL HAPPENED BACK IN OCTOBER 2015 AND JUST THE END OF JAN IS WHEN EVERYTHING WAS FIGURED OUT TOO MUCH OIL WAS PUT IN. ONLY THING I CAN THINK OF IS CHRYSLER MESSED UP AND HAD IN THEIR SYSTEMS THAT THE ECO DIESEL WAS SUPPOSED TO TAKE 11 QUARTS AND NOT 8 SINCE OTHER VEHICLES HAVE HAD THAT MUCH PUT IN ALSO AT THE DEALER. IT SAYS 8 QUARTS IN THE OWNERS MANUAL.

I LEFT MY CAR IDLING , ON A FLAT SURFACE IN A PARKING LOT TO RUN INTO A BANK ATM. THE GEAR SHIFTER DID NOT LOCK INTO PARK EVEN THOUGH I PUSHED IT ALL THE WAY FORWARD TO THE PARK POSITION. THE VEHICLE ROLLED INTO A PARKED CAR. THE TOTAL DAMAGE SUSTAINED BY THE OTHER CAR WAS $2100, AND $1000 ON MY JEEP GC. THIS SHIFTER IS NOT VERY INTUITIVE, IT IS A NEWER ELECTRONIC SHIFTER AND IS NOT GATED AS MOST ARE. IT DOES NOT GIVE THE DRIVER GOOD FEEL OR FEEDBACK THAT THE CAR IS IN THE APPROPRIATE GEAR. THIS HAS BEEN A PROBLEM FROM DAY ONE. IF I HAD BEEN POINTED TO THE STREET THIS COULD HAVE CAUSED A MAJOR ACCIDENT. THIS IS A VERY DANGEROUS SITUATION! I BROUGHT IT TO THE DEALER TO LOOK AT AND THEY SAID THERE WAS NO ISSUE. CLEARLY THERE IS AN ISSUE. I NOW SEE THE NHSTA IS LOOKING INTO MORE THAN 300 INCIDENTS OF THIS ROLLAWAY ISSUE. THERE ARE PROBABLY MANY MANY MORE SINCE MOST PEOPLE HAVE NOT REPORTED IT. I HAVE A BIG MONETARY ISSUE THIS HAS COST, MY INSURANCE HAS GONE UP 70% AS THEY THINK I WAS NEGLIGENT AND IT NEEDS TO BE ADDRESSED BY JEEP/CHRYSLER/FIAT. PLEASE FEEL FREE TO CALL ME TO INQUIRE FURTHER INTO THE ISSUE I AM HAVING. I HAVE NOTIFIED JEEP CUSTOMER SERVICE AND AM TAKING THE CAR IN AGAIN ON 2/22 FOR THEM TO INSPECT. THANKS, [XXX] 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF

AFTER THE PURCHASE OF THIS VEHICLE, ON TWO OCCASIONS THE CAR WAS IN THE PARK POSITION [P], BUT, MOVED FORWARD. DURING THE FIRST INCIDENT, MY WIFE HAD PARKED THE CAR AT LOCAL STORE. WHEN SHE WENT TO LEAVE THE VEHICLE THE CAR ROLLED INTO A NEARBY FENCE. DURING THE SECOND INCIDENT, THE GRAND CHEROKEE AFTER BEING PLACED INTO PARK ROLLED INTO OUR YARD. THE PROBLEM WITH THE CAR'S PARK POSITION DOES NEED TO BE LOOKED AT; FOR MY WIFE OR MYSELF COULD HAVE BEEN INJURED IF WE HAD STARTED TO LEAVE THE CAR. IN THE FIRST INCIDENT THERE WAS $1,000 IN DAMAGE TO THE CAR. IN THE SECOND INCIDENT THERE WAS NO DAMAGE TO THE VEHICLE. THANK YOU FOR YOUR HELP. *TR

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. ALTHOUGH THE ELECTRICAL SHIFTER INDICATED THAT THE GEAR SHIFTER WAS PLACED IN THE CORRECT GEAR, THE VEHICLE STILL MOVED INDEPENDENTLY AS IF IT WERE PLACED IN REVERSE OR NEUTRAL. THE TECHNICIAN STATED THAT THE FAILURE WAS WITH THE ELECTRICAL SHIFTER; HOWEVER, THE FAILURE WAS INHERENT TO THE CONTACT'S MODEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

THREE TIMES I HAVE EXITED FROM THE VEHICLE AFTER I HAD PUT THE JEEP INTO WHAT I THOUGHT WAS PARK AND THEN HIT THE BUTTON TO SHUT IT OFF, WHEN REALLY IT WAS ONLY IN REVERSE AND THE ENGINE WAS STILL RUNNING WHEN I EXITED THE VEHICLE. SEVERAL OTHER TIMES I HAVE PULLED INTO A PARKING SPOT, PUT IT INTO WHAT I THOUGHT WAS PARK AND THE VEHICLE STARTED MOVING IN REVERSE. WHEN IN A HURRY, IT IS VERY EASY TO PUT THE VEHICLE INTO PARK, THOUGH THE ELECTRONIC SHIFTER ACTUALLY STOPS IN REVERSE. WHEN I HIT THE POWER BUTTON (AND IT IS REALLY IN REVERSE) YOU GET A SINGLE DING, WHICH AGAIN WHEN IN A HURRY I THOUGHT WAS THE CAR TURNED OFF. THE FIRST TIME IT HAPPENED I WAS IN MY GARAGE, WHEN MY FEET HIT THE FLOOR THE VEHICLE STARTED GOING BACKWARDS, THE DRIVER DOOR HIT ME, THOUGH FORTUNATELY DID NOT KNOCK ME DOWN. I WAS ABLE TO JUMP INTO THE SEAT AND STOP THE VEHICLE A SPLIT SECOND BEFORE THE OPEN DRIVER DOOR HIT THE GARAGE DOOR OPENING AND A VEHICLE PARKED IN MY DRIVEWAY. THE OTHER TWO TIMES I EXITED THE VEHICLE WITH IT IN REVERSE AND STILL RUNNING WERE THE SAME EXPERIENCE, BUT THE VEHICLE DID NOT COME NEAR TO HITTING ANYTHING BEFORE I JUMPED INTO THE VEHICLE AND APPLIED THE BRAKES. I DRIVE A LOT OF RENTAL CARS AND SUV'S, I HAVE NEVER HAD AN EXPERIENCE LIKE I HAVE HAD WITH THIS JEEP. I WILL NOT LET MY WIFE DRIVE THE VEHICLE DUE TO SEVERAL TIMES IT HAS NOT GONE INTO PARK.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V676000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT INDEPENDENTLY SHIFTED TO REVERSE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. UPDATED 04/29/16*LJ UPDATED 6/19/18*JB