2011 JEEP GRAND CHEROKEE Complaints

I PARKED THE CAR IN THE GARAGE AND HEARD A NOISE. AFTER SEARCHING THE WHOLE CAR, THE FUEL PUMP WAS STUCK ON. I TURNED CAR ON AND OFF THINKING IT WOULD RESET AND IT DID NOT. I HAD TO PULL THE FUSE TO TURN OFF THE PUMP. I TOOK IT TO THE DEALER AND WAS TOLD THAT THE TIPM WAS BAD AND WILL COST $1500.00 TO REPLACE. *TR

CAR WAS SHUT OFF, LOCKED AND PARKED IN MOTEL PARKING LOT. 45 MINUTES LATER, CALL WAS MADE TO ROOM THAT IT HAD ROLLED ACROSS LOT, DOWN A HILL AND CRASHED INTO A TANKER TRUCK WHICH WAS REFUELING @ A GAS STATION. CAR WAS RUNNING AND IN DRIVE. I AM DOUBLY SURE CAR HAD BEEN SHUT OFF, PLACED IN PARK, AND LOCKED SECURELY. WEATHER HAD BEEN EXTREMELY HOT THAT DAY (+100 DEGREES). *TR

MY WIFE WAS DRIVING THE VEHICLE ACROSS A BUSY INTERSECTION, AN INTERSECTION WHERE 2 LANES MERGE INTO ONE ON THE FAR SIDE. SHE WAS IN THE THROUGH LANE, THE LEFT LANE. OUR VEHICLE LOST ALL ENGINE POWER. CARS WERE MERGING FROM THE RIGHT AND NO ONE COULD COMPREHEND THAT OUR VEHICLE WAS IN A FAILURE MODE. WITH ENGINE NOT RUNNING, AND BELLS RINGING WHICH NO IDEA WHY THE BELLS, THE POWER-STEERING WAS INOPERATIVE AND THE BRAKES WERE VERY INEFFECTIVE. SHE WAS TRYING TO GET THE VEHICLE OFF TO THE SIDE OF THE ROAD, WITHOUT HITTING ANYONE OR BEING HIT. SOMEHOW, SHE AVOIDED AN ACCIDENT. SHE'S A VERY SMALL IN STATURE PERSON AND IT TOOK ALL SHE HAD TO STEER AND STOP THIS 5200 POUND JEEP. AFTER LETTING THE JEEP SIT, IT STARTED UP AFTER MULTIPLE ATTEMPTS AND WE WENT DIRECTLY TO THE JEEP DEALERSHIP. THEY PLUGGED IN A CODE-READER, FOUND NO CODES, AND SENT US ON OUR WAY. THEY WOULD NOT PROVIDE US WITH A REPAIR WORK ORDER SO WE HAVE NO PAPER WORK. THEY KNOW WHAT'S WRONG BUT ARE AVOIDING THE ISSUE. IT'S THE TIPM! THIS ISSUE HAS CONTINUED TO OCCUR AND THE FUEL PUMP ISN'T RUNNING WHEN IN THE FAILURE MODE. SOMETIMES THE HORN BLOWS BY ITSELF! WE'VE HAD THE WIPERS NOT FUNCTION AND THE WINDOW NOT ROLL UP. THE VEHICLE IS HAUNTED. WHAT DOES IT TAKE FOR A RECALL NHTSA? *TR

MY JEEP BECAME INCREASINGLY DIFFICULT TO START. I TOOK IT TO THE DEALERSHIP AND IT WAS A TIPM ISSUE. THE DEALERSHIP REWIRED THE FUEL PUMP CIRCUIT TO TIPM WITH A STAND-ALONE OUTSIDE RELAY. THIS NEW RELAY IS USED TO TURN-ON THE FUEL PUMP. *TR

WHEN PRESSING START BUTTON, ENGINE CRANKS FOR ABOUT 8 SECONDS AND WON'T FIRE. CAN PRESS START BUTTON AGAIN, SOMETIMES STARTS ON 2ND OR 3RD TRY, SOMETIMES NOT UNTIL THE 6TH TRY. PROBLEM PROGRESSED TO A CONDITION WHERE THE ENGINE WAS RUNNING, BUT SPUTTERED AND DID NOT WANT TO STAY RUNNING. WAS ABLE TO DRIVE VEHICLE HOME SINCE IT WASN'T FAR AWAY. TOW TRUCK HAS TAKEN JEEP TO THE DEALER AND AM WAITING FOR PART TO ARRIVE FROM NEW YORK BUT HAVE BEEN TOLD IT MAY NOT BE AVAILABLE. PARTS AND LABOR ARE NOT COVERED BY WARRANTY, DEALER STATES THAT GAS TANK NEEDS TO BE REMOVED FOR THE REPAIR. *TR

WHILE DRIVING IN OUTERBANKS, NC. THE VEHICLE DECIDED TO SHUT THE 4X4 SYSTEM OFF AND LOWER SUSPENSION COMPLETELY, ALL WHILE DRIVING. MY NEW BORN SON, WIFE AND 4YR OLD DAUGHTER IN THE VEHICLE AND WE ARE STRANDED. PAID FOR TOWING AND AFTER TOWED THE VEHICLE GOES BACK TO NORMAL WITH NO MAINTENANCE. UPON RETURNING HOME VEHICLE RANDOMLY SHUTS OFF WHILE IN MOTION, WILL NOT START OR FUEL PUMP RANDOMLY RUNS AND NOW WAY TO SHUT OFF. AFTER SOME RESEARCH I AM FINDING THIS IS A COMMON PROBLEM WITH THE TIPM IN THESE VEHICLES. YOU ARE NOT ABLE TO GET THE PARTS AS THEY ARE ON BACK ORDER AND NOTHING IS BEING DONE TO THE MANUFACTURER. WHO DO WE COMPLAIN TO IF THIS HAPPENS WHILE MY CHILDREN ARE IN THE CAR AND THERE IS AN ACCIDENT. THIS SEEMS LIKE THIS WILL BE THE ONLY WAY SOMETHING IS GOING TO BE DONE ABOUT THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE THE GEAR WAS IN REVERSE, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE FAILURE MIGHT BE DUE TO A DEFECTIVE TIPM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. UPDATED 11/14/14*CN UPDATED 4/29/2015 *JS

MY JEEP WOULD NOT START. I CHECKED ONLINE AND FOUND MANY PEOPLE HAD THE SAME PROBLEM HOWEVER SOME SAID THAT WHEN THEY GOT THE VEHICLE TO START IT WOULD SUDDENLY QUIT RUNNING WHILE DRIVING. I BROUGHT THE VEHICLE TO THE DEALER WHO EXPLAINED THAT THE ELECTRICAL CONNECTION TO THE FUEL PUMP WAS THE PROBLEM AND THAT THEY WOULD HAVE TO REPLACE THE TIPM. THE SERVICE WRITER SAID THAT THIS PROBLEM WAS MORE PREVALENT ON THE 2011 MODEL. IF IT IS TRUE THAT THIS IS A DEFECTIVE PART AND THAT THE FUEL COULD SHUT OFF AT ANY TIME, THIS CERTAINLY SEEMS LIKE A SAFETY ISSUE. *TR

JEEP WILL NOT START ON FIRST TRY. I REMOVED THE PUSH START BUTTON AND BEGAN STARTING WITH THE KEY. THAT WORKED FINE FOR ABOUT A MONTH THEN IT REQUIRED MULTIPLE TRIES TO GET IT STARTED. I HAVE NOW STARTED USING THE REMOTE START AND IT WORKED FOR 4 DAYS. IT IS NOT HARD TO START EVERY TIME BUT AT LEAST TWICE A DAY I HAVE A PROBLEM WITH IT. I HAD THE JEEP DEALERSHIP CHECK MY BATTERY IN AUGUST TO SEE IF THAT WAS THE PROBLEM AND THEY INFORMED ME MY BATTERY WAS FINE. *TR

WHILE DRIVING THE ABS, AND TRACKING LIGHTS CAME ON. MADE IT HOME , AND NOTICE THAT THE FUEL PUMP CONTINUED TO RUN WHEN THE IGNITION WAS TURNED OFF. STARTED THE JEEP BACK UP , AND THE BRAKE PEDAL WENT TO THE FLOOR. HAD JEEP TOWED TO THD DODGE DEALERSHIP. ESTIMATED COST, 1,300. *TR