2014 JEEP GRAND CHEROKEE Complaints

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at various speeds and making a turn, the rear wheels suddenly locked. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle and was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed that the transfer case had failed and needed to be replaced. The dealer determined that the failure was related to an unknown recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 167,000.

Known issue with engine design that could lead to catastrophic failure. The rocker arms fail and gouge the cam, causing catastrophic engine failure, if not addressed as soon as symptoms occur. We caught the knocking noise early and were able to have both sides replaced for $3800 on a vehicle with relatively low miles. This has been a noticed issue and to my knowledge, the replacement parts were redesigned to correct the issue.

The seat belt does not retract as it should. I have already had it replaced once and I have a second that is failing now. We have not been in an accident to see if it is a problem with restraining you as a driver, but it is a point of concern. The dealer replaced the first one, right after we purchased the vehicle, and it is exhibiting similar symptoms now of not retracting after unbuckled. You can manually align it to get it to feed back, but this doesn't seem to be the correct way to handle this.

1) The valve body-electrical 2) my car stopped in the middle of the road the while driving with my kids. When I placed car in park it would not go back in drive, but the dash kept blinking that the car was in drive. The issue prevented me from turning the car off so i had to unplug the battery to ensure the battery wouldnt die. 3)The problem has been confirmed by a dealer 4) Vehicle hasnt been inspected by police or insurance rep 5)no warnings or symptoms prior to the problem.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the contact noticed coolant leaking from the radiator, with the engine coolant warning illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000.

The driver's side active head restraint deployed without warning striking me in the back of the head, fortunately not hard enough to seriously injure me, but hard enough to cause a headache. I had just gotten into the vehicle to drive to work, so it wasn't even moving. There are broken pieces of plastic that apparently used to hold it closed. My vehicle has no uncompleted recalls, but now looking at my vehicle information online I've discovered that there was a "warranty extension" in 2020 regarding a possible failure exactly like this, and I've also discovered there were lawsuits following reports of injuries! Chrysler never notified me, nor did the Jeep dealer bring it to my attention during any of my routine service appointments. Why wasn't this a RECALL requiring repair instead of left to be a ticking time bomb just waiting to go off??? Adding insult to injury, the warranty extension to 10 years after the in-service date in 2013 doesn't cover repairs today! The passenger side restraint hasn't popped open (yet!) but I'm not stupid enough to wait until it fails and injures a family member, so now I have to replace BOTH sides and PAY for both out of my pocket. Please make this a RECALL so Chrysler will have even a slight urgency to notify owners, and hopefully decide to replace the head rests immediately, regardless of how old they are.

The active headrest restraint system deployed without being in a crash or hitting a bump for that matter. The vehicle was sitting stationary when it deployed. This could be a major safety issue as I have had a history of concussions and if this were to have deployed while I was driving, the consequences could have been severe. I see that they expanded a 10 year warranty for this, but it deployed a couple of months after that 10 year warranty expired. This should be covered for lifetime as it is a malfunctioning safety component that could seriously injure someone or render them incapacitated at highway speeds. All of this is due to a plastic clip failing that holds a metal pin.

The headrest on the drivers seat came apart. We have been unable to get it back together. Car was at rest in a parking lot and very luckily was not being driven at the time. This would be extremely dangerous if the car was being driven when this happened

The vehicle has been making this electrical noise inside the vehicle. The vehicle upon accelerating, would hesitate to go then jerk. The vehicle was inspected by a mechanic technician. It was suggested that the vehicle TCM be replaced. It was replaced and the jerking still exist. The vehicle out of nowhere started having these unexpected electrical issues. This caused the cooling system fan to not work. I ordered a new cooling system fan and had it replaced/installed. However, these issues along with other safety concerning issues have continued to occur. This vehicle can cause significant serious injury or injuries to the owner or others. The vehicle would lock up occasionally. This model jeep (2014 Jeep Grand Cherokee Overland 5.7L) has some safety concerns. This need to be fixed immediately before it cause catastrophic damages/injuries to others.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at approximately 70, the vehicle lost motive power. The contact pulled over to the side of the road and the vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the high-pressure fuel pump needed to be replaced. The vehicle was repaired but the mechanic was not able to restart the vehicle. The contact was then notified that there was no fuel pressure and a fuel system test and injector return test were needed to look for internal fuel damage. The vehicle was not repaired. The contact believed that the failure was associated to Manufacturer Recall: W57 or W68. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.