2019 JEEP GRAND CHEROKEE Complaints

I am filing this complaint because Jeep/Chrysler has denied my reimbursement request for a repair directly related to Recall 94B, issued in November 2024, covering the ABS module on my 2019 Jeep Grand Cherokee. Prior to the recall, in October 2024, I experienced failure of the ABS module and paid out-of-pocket to have the part repaired at a reputable independent repair shop. After the recall was issued, I submitted a reimbursement request with all supporting documentation, including the repair invoice and receipt, showing that the repair addressed the exact defect covered by the recall. Despite this, Jeep/Chrysler has refused reimbursement solely on the grounds that the repair was not performed at an authorized Jeep dealership. I believe this violates federal law under the National Traffic and Motor Vehicle Safety Act (49 U.S.C. § 30120) and the related regulation (49 CFR § 573.13), which require manufacturers to reimburse owners for pre-notification repairs addressing the defect, regardless of where the repairs were performed, as long as proper documentation is provided. I am requesting NHTSA’s assistance in ensuring Jeep/Chrysler complies with its federal reimbursement obligations and processes my valid claim. I am prepared to provide all related invoices, receipts, and correspondence upon request.

My vehicle currently has only 23,493 miles on it. During the last 6 years it has intermittently refused to shift out of the lowest gear when I started to drive off. I then have to come to a complete stop, shift out of gear and back into gear in order to drive off. This has probably happened about 10 or 12 times in the last 6 years. I cannot make this situation repeat. It happens only on its own. It is very scary when I am on a highway with other vehicles coming up behind me and I cannot accelerate and I have to quickly find somewhere to pull over and stop. Please help me and my family. I have an appointment in June with a Jeep dealer (earliest available for a transmission problem) to have it looked at. I have never seen any error codes displayed and therefore have no clue what the cause is.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the driver's side and the passenger’s side front seat belts were no longer retracting. The contact stated that the seat belts often got caught in the door while exiting the vehicle. The contact had been working with a dealer for two years to have the seat belts replaced. The contact stated that the dealer had finally replaced the driver’s and passenger’s side front seat belts. The contact had researched online and related the failure to NHTSA Campaign Number: 23V716000 (Seat Belts), and the contact was informed by the manufacturer and the dealer that the VIN was not included in the recall. The failure mileage was approximately 74,000.

Jeep starting making a light ticking sound, like it's low on oil. That wasn't the case. Took in for a tuneup, hoping that would take care of it. It didn't. Took into dealer and the camshaft, rods had been chewed up to a faulty part inside the engine. I didn't have my vehicle for two months due to waiting on warranty company. When reached out to Jeep groups,learned this is s COMMON problem. Concerned my engine could have frozen up while driving. NO warning lights or any other symptom! If my parents hadn't taught me how to listen to vehicles, it could have been very bad turnout. This cost me almost $4k. This should be investigated!!

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while coming to a stop, there was an abnormal grinding sound while depressing the brake pedal. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the failure, and a case was opened. The approximate failure mileage was 50,700. VIN tool confirms parts not available.

Dash lights for ESC, FCW and traction control are on and a message states that these are not functioning. No crash has occurred.

I am experiencing a delamination issue with the Uconnect screen in my 2019 Jeep Grand Cherokee High Altitude. I noticed this issue years ago when my car was still under warranty but thought it was a protective film on the Uconnect screen. Now, the Uconnect screen in my vehicle randomly turns off while driving which is a serious safety issue, especially when using the navigation system. This is a well-documented problem affecting many owners which typically manifests as bubbling or peeling of the screen's surface, leading to erratic touchscreen behavior such as phantom inputs, random changes in settings, or complete unresponsiveness. The root cause of the delamination appears to be the degradation of the "LOCA" adhesive between the screen's layers, often exacerbated by heat. This degradation can lead to the separation of the screen layers, resulting in the aforementioned symptoms. The problem affects various Uconnect systems, notably the 8.4" Uconnect 4C UAQ and 4C NAV units. I have had this issue diagnosed and confirmed by Huntington Beach Chysler Dodge Jeep Ram in Huntington Beach, CA.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while attempting depress the brake pedal, the vehicle failed to respond. The contact stated that after several seconds the vehicle responded as intended. The vehicle was taken to an independent mechanic to be diagnosed; however, the diagnosis was unknown. The vehicle then taken to the dealer where the technician informed the contact that there was no failure with the brakes. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, however, was unable to confirm when parts would be available. The failure mileage was unknown. VIN tool confirms parts not available.

A arm broke while I was driving causing me to hit a pole. Service stability control and abs light came on in dash right before I crashed. Garage where vehicle is located said it was the an arm that caused me to crash. Had taken it to 2 different dealerships both said they could find nothing wrong prior to accident. Jeep has 88,000 miles on it. This is unacceptable I'm Just glad one of my children was not driving at this time. Also my air bags did not deploy!

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the vehicle failed to start, and the battery was drained. The brake light failed to function as intended, causing the battery to be drained. The local dealer was contacted. The vehicle was not repaid. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The vehicle was towed to the residence and had not been driven since the failure. The failure mileage was unknown. VIN tool confirms parts not available.