2011 JEEP GRAND CHEROKEE Complaints

P14/NHTSA 14V-154 RECALL WAS NOT CONDUCTED EVEN AFTER WE BROUGHT THE CAR IN AND THEN I CONTACTED [XXX] AT THE JEEP SERVICE DEPT.. (212 765 6634) THREE TIMES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS THE VEHICLE RESTARTED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TIPM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

IT BEGAN A COUPLE OF WEEKS PRIOR TO 8/14/14 WHERE THE CAR WOULD TAKE SEVERAL TRIES TO START. I WOULD PRESS THE START BUTTON AND THE CAR WOULD NOT TURN OVER AND START. FINALLY ON 8/14/14 IT WAS AT IT'S WORST TAKING MANY MORE TRIES AND BARELY STARTED WHEN I LEFT WORK AND AGAIN PICKING UP MY CHILD FROM SCHOOL. I MADE IT HOME BUT IT WOULDN'T START AGAIN AFTER THAT. WE HAD THE CAR TOWED TO THE DEALERSHIP ON 8/19/14. WE WERE INFORMED ON 8/20/14 THAT IT WAS AN ELECTRICAL ISSUE THAT NEEDED TO BE REPLACED COSTING $1300. THE ITEMS REPAIRED AS LISTED ON THE INVOICE WERE TIPM KIT TIP 080350 AND CORE RETURN. *TR

I HAVE A 2011 JEEP GRAND CHEROKEE LIMITED WITH APPROXIMATELY 32K MILES. I BEGAN SEEING AN ISSUE SEVERAL WEEKS AGO WHERE THE ENGINE WOULD CRANK BUT WOULDN'T START (USING PUSH BUTTON STARTER). EVENTUALLY IT WOULD START. OVER THE LAST SEVERAL WEEKS THE PROBLEM HAS INTERMITTENTLY REAPPEARED BUT SEEMS TO BE GETTING WORSE AS IT'S TAKING LONGER TO START ONCE THE ISSUE IS SEEN. I'VE NOTICED THAT IF I USE THE KEY INSTEAD OF THE PUSH BUTTON IT'LL START RIGHT AWAY. IN WHAT I INITIALLY THOUGHT WAS UNRELATED I ALSO EXPERIENCED THE ENGINE SIMPLY CUTTING OFF WHILE DRIVING. FORTUNATELY I WAS ONLY DRIVING ABOUT 5 MPH ON BOTH OCCASIONS IN WHICH THIS OCCURRED. PLEASE CONTACT ME IF ANY ADDITIONAL DETAILS ARE REQUIRED. THANK YOU, *TR

HIGHWAY DRIVING......VEHICLE SHUTS OFF......NO WARNING......NO IDIOT LIGHTS.....NO BRAKES......HAPPENED TWICE......TWO DIFFERENT CHRYSLER DEALERS SAY THERE IS NOTHING WRONG......NEW YORK TIMES ARTICLE SAYS THAT CHRYSLER IS "LOOKING INTO THE PROBLEM".....AT A HIGH RATE OF SPEED I HAVE TWICE HAD TO MUSCLE THE CAR OFF THE ROAD AND DRIFT TO A STOP IN ORDER TO APPLY THE BRAKE TO RESTART THE ENGINE.....I HOPE I DON'T BECOME A STATISTIC....... *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER COULD NOT REPAIR THE VEHICLE FOR THREE MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

AFTER SEVERAL ATTEMPTS AT STARTING THE VEHICLE WITH THE PUSH BUTTON START AND IT WOULD NOT TURN OVER. AT FIRST, THE TIRE PRESSURE INDICATOR LIGHT WAS COMING ON. I TOOK IT TO DISCOUNT TIRES AND THEY SAID THE AIR PRESSURE ON ALL 4 VEHICLES WAS FINE. TWO DAYS LATER, TIRE PRESSURE INDICATOR CAME ON AGAIN. ONCE I WAS LEAVING WORK, I ATTEMPTED TO START VEHICLE AND AFTER ABOUT 5 TRIES, IT FINALLY STARTED. AT THIS POINT I WAS A BIT LEERY AND DECIDED TO DRIVE THE VEHICLE TO JEEP DEALER AND HAVE THEM CHECK IT OUT. AT THE TIME THE REP STATED THAT HE COULD NOT LOOK AT THE VEHICLE UNTIL MONDAY BECAUSE HE TWO DAYS BEHIND. AFTER DESCRIBING TO HIM WHAT WAS GOING ON, HE INDICATED THAT THE STARTER SEEMED TO BE STICKING AND HE WOULD NOT RECOMMEND THAT I CONTINUE TO DRIVE THE VEHICLE FOR SAFETY THAT IT MAY STALL WHILE DRIVING. I DROVE THE CAR HOME AND PARKED IT. THE NEXT DAY, I TRIED TO START THE VEHICLE TO DROP IT OFF AT THE DEALER. NO LUCK. AFTER SEVERAL ATTEMPTS, I GAVE UP AND ENDED UP GETTING A RENTAL FOR THE WEEKEND. AFTER EXTENSIVE RESEARCH ON THE INTERNET IT APPEARS TO BE A FAULTY PART IN THE VEHICLE THAT HAS ENFORCED A CLASS ACTION LAW SUITE FROM SEVERAL CHRYSLER, JEEP AND DODGE OWNERS. PREDOMINATELY OWNERS OF THE 2011 JEEP GRAND CHEROKEE. THE VEHICLE IS STILL NOT REPAIRABLE, AND I DON'T SEE THE POINT IN TOWING IT TO THE DEALER AND PAY THEM $100 TO DIAGNOSE THE PROBLEM HAS BEEN DECLARED A NATIONWIDE ISSUE. I TOO AM A DEDICATED JEEP CUSTOMER AND REALLY WANT TO STAND BEHIND THE PRODUCT, HOPEFULLY THIS WON'T TURN INTO A GM ISSUE. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) BUT THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000.

MY CAR (SITTING IN THE GARAGE AT A SHOPPING MALL) WOULD NOT START, I TRIED TO START IT 5 TIMES, THEN LET IT SIT A BIT AND TRIED IT AGAIN AND IT STARTED. WENT DIRECTLY TO EASTSIDE CHRYSLER JEEP AND THEY REPAIRED IT FOR ME. IT TOOK A DAY BUT COST ME 1,310.00. I SEE THERE ARE QUITE A FEW CARS WITH THE SAME PROBLEM. MY CAR'S WARRANTY WAS STILL IN EFFECT, BUT THE DEALERSHIP DID NOT HONOR IT. SAYING IT WAS A SECOND OWNER VEHICLE. SORRY, I BOUGHT THE WARRANTY WHEN I BOUGHT IT AND IT SHOULD HAVE BEEN HONORED. NOW KNOWING WHAT I KNOW NOW THAT IT IS A DEFECT IN THE ELECTRICAL SYSTEM, I AM LUCKY I WASN'T STUCK OUT ON THE FREEWAY. I FEEL LIKE I WAS TAKEN ADVANTAGE OF AND THINK THE COMPANY OWES ME A REFUND SINCE MY CAR IS UNDER WARRANTY. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE BRAKE PEDAL SANK DOWN TO THE FLOORBOARD WHEN DEPRESSED. AN INDEPENDENT MECHANIC STATED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT IT WAS NOT CONFIRMED IF THE VIN WAS INCLUDED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.