2011 JEEP GRAND CHEROKEE Complaints

THE TIPA IS DEFECTIVE AND THE FUEL PUMP WON'T TURN ON, THEREFORE MY CAR IS UNABLE TO START. I HAVE TO PAY $1300 TO REPAIR THIS AS THE CAR IS NOW OUT OF WARRANTY. I HAVE DONE RESEARCH AND LEARNING THIS IS AN EXTREMELY COMMON DEFECT IN THE JEEPS. *TR

OVER THE PAST YEAR I HAVE EXPERIENCED SEVERAL PROBLEMS WITH THE BRAKING SYSTEM RANGING FROM A BRAKE LIGHT ON THE DASH TO HAVING EITHER A ROCK HARD BRAKE PEDAL OR A VERY SOFT PEDAL. THE ROCK HARD PEDAL HAPPENS WITHOUT WARNING OR ANY BRAKE LIGHT ON THE DASH AND THE ONLY WAY TO GET RID OF IT IS TO PUMP THE BRAKES. WITHIN THE PAST FEW MONTHS I HAVE HAD SEVERAL INSTANCES OF A SOFT PEDAL AND WHEN TAKEN TO THE DEALER THEY CLAIM THAT EVERYTHING IS FINE. ONCE TELLING ME THE BRAKE LIGHT WAS A LOOSE MASTER CYLINDER CAP. LAST WEEK AS I WAS LEAVING WORK MY BRAKE PEDAL WENT SOFT AND THE BRAKE LIGHT ILLUMINATED, THE ONLY BRAKE POWER THAT I HAVE IS APPROXIMATELY 1" AT THE BOTTOM OF THE PEDAL THROW AND IT IS ALL MANUAL. I DROVE TO THE DEALER AND THEY HAD A TECH DRIVE MY CAR AND HE DIAGNOSED A BAD BRAKE BOOSTER. THE DEALER CONNECT SYSTEM WAS DOWN SO THEY SAID TO GO AHEAD AND DRIVE IT HOME AND THEY WOULD CALL ME WITH THE ETA ON THE PARTS. I NEVER GOT THAT CALL AND I HAD TO CALL THE DEALER ONLY TO FIND OUT THAT THE BOOSTER IS ON A NATIONAL BACKORDER WITH NO ETA. I THEN CALLED CHRYSLER AND FILED A CLAIM/CASE WITH THEM. THE VEHICLE IS NOT SAFE TO DRIVE AND I HAVE EXPRESSED THIS WITH EVERY PERSON THAT I HAVE TALKED TO FROM THE DEALER TO THE REPS AT CHRYSLER. NO ONE IS CONCERNED THAT THE VEHICLE NO SAFE TO DRIVE, I WAS JUST TOLD THAT THEY WOULD KEEP IN CONTACT WITH ME EVERY 4-5 DAYS. I HAVE REPEATEDLY ASKED FOR A LOANER BUT THE REPS AT CHRYSLER JUST TELL ME THAT IF I WANT ONE IT WOULD BE OUT OF MY POCKET AND IT'S NOT THEIR RESPONSIBILITY TO PROVIDE LOANERS. TODAY I GOT CONFIRMATION THAT THE BOOSTER WOULD BE AT THE DEALER ON MONDAY HOWEVER THE BOOSTER "INSTALLATION KIT" IS BACK ORDERED WITH NO ETA. THIS IS MY ONLY MEANS OF TRANSPORTATION TO AND FROM WORK AND I HAVE A JOB THAT REQUIRES ME TO BE IN VARIOUS LOCATIONS AND IT IS NOT SAFE TO DRIVE THIS VEHICLE TO MY JOB. *TR

TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V145000 (SERVICE BRAKES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE JEEP WOULD NOT START ON THE FIRST TRY. IT EITHER CRANKS AND CRANKS AND NEVER TURNS OVER, OR IT TURNS OVER BUT NEVER REACHES A GOOD IDLE STATE AND JUST SHUTS OFF. AFTER A FEW ATTEMPTS, IT WOULD FINALLY START AND BE OK UNTIL THE NEXT TIME I LEAVE IT ALONE FOR AN EXTENDED PERIOD. I BELIEVE THE SYMPTOMS I AM EXPERIENCING ARE THE SAME AS THOSE THAT HAVE BEEN REPORTING A PROBLEM WITH THE TIPM, WHICH SEEMS TO BE A VERY PRICEY ITEM THAT JEEP (CHRYSLER) KNOWS IS FAULTY AND HAVE DONE NOTHING ABOUT. NOT TO MENTION THAT IT IS ALSO AN ITEM THAT IS ON NATIONAL BACK ORDER WITH A CLASS ACTION LAWSUIT FILED AS WELL. *TR

WHEN STARTING THE JEEP, IT MADE A VIOLENT SHUTTER AND WOULD NOT COMPLETELY START. AFTER MULTIPLE ATTEMPTS AT TRYING TO START AND THEN STOPPING, THE JEEP FINALLY STARTED SUCCESSFULLY. I CONTACTED THE LOCAL JEEP DEALER WHO STATED THAT UNLESS THE STOP ENGINE LIGHT CAN ON, WHICH WOULD GIVE THEM A CODE TO CHECK, THEY WOULD NOT BE ABLE TO IDENTIFY THE PROBLEM. I MENTIONED ISSUES WITH THE TIPM MODULE THAT I HAD READ ABOUT ON THE INTERNET. THEY STATED THEY WERE NOT AWARE OF ANY ISSUES. BEGINNING AROUND JULY 15, 2014, THE JEEP STARTED DOING THE SAME THING AGAIN. NOT EVERY TIME WHEN STARTING BUT PROGRESSIVELY MORE OFTEN UNTIL ON JULY 28, 2014, IT WOULD NOT START AT ALL. AFTER ATTEMPTING FOR ABOUT 30 MINUTES, I WAS ABLE TO GET THE JEEP STARTED AND DROVE TO THE DEALER FOR REPAIR. THIS TIME THEY IDENTIFIED THE TIPM MODULE AS THE PROBLEM, AND THAT THERE WAS A NEED TO WIRE AN EXTERNAL RELAY AROUND THE MODULE SO THAT THE FUEL PUMP RECEIVED POWER. THIS IS CLEARLY A MANUFACTURING DEFECT SINCE IT IS AFFECTING SO MANY CARS AND JEEP NEEDS TO ANNOUNCE A RECALL TO FIX THIS DEFECT AND ALSO TO REIMBURSE OWNERS WHO HAVE HAD REPAIRS MADE. *TR

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PARTS ARE UNAVAILABLE TO COMPLETE RECALL. CONSUMER HAS ANOTHER VEHICLE COMPLAINT IN ARTEMIS. *SMD

GOOD EVENING. I HAD PURCHASED A 2011 CERTIFIED PRE-OWNED GRAND JEEP CHEROKEE ON 7/4/2014. I HAD START TO EXPERIENCE CLUNKING SOUND AND CLICKING AS I WOULD TURN THE STEERING WHEEL A FEW DAYS AFTER MY PURCHASE. I CONTACTED THE DEALER THAT SCHEDULED ME AN APPOINTMENT TO REPLACE A BRAKE BOOSTER RECALL ON 7/18/2014 AND WOULD ADDRESS OTHER ISSUES THAT I MAY HAVE. DURING MY APPOINTMENT IN THE SERVICE DEPARTMENT AT THE DEALERSHIP, IT WAS MENTIONED TO ME THAT THE REASON FOR THE ISSUES IN MY STEERING WHEEL WAS THERE RESULT OF MY FRONT STRUTS BEING WORN DOWN AND NEEDS TO BE REPLACED. I WAS TOLD THAT THE STRUTS WHERE ON BACK ORDER AND I WOULD BE NOTIFIED ONCE THEY COME IN. I HAVE AN APPOINTMENT FOR THEIR REPLACEMENT ON 8/1/2014 AT 9:45AM. AFTER 7/18/2014 MADE ME QUESTION IF MY CERTIFIED PRE-OWNED JEEP HAD UNDERWENT THE 125-POINT INSPECTION THAT IS SUPPOSED TO HAVE BEEN CONDUCTED TO MAKE IT A CERTIFIED PRE-OWNED. I HAD THEN WENT ON THE JEEP WEBSITE TO FIND OUT WANT THE 125-POINT INSPECTION ENTAILED. UNDER #90 OF THE 125-POINT INSPECTION, SPEAKS OF SHOCKS AND STRUTS. MY QUESTION NOW WAS IF MY CERTIFIED JEEP UNDER WENT THE 125-POINT INSPECTION, THEN THE STRUTS SHOULD HAD BEEN ADDRESSED PRIOR TO SALE. I AM NOW BEGINNING TO EXPERIENCE ADDITIONAL ISSUES WITH THE VEHICLE. I MADE NUMEROUS ATTEMPTS TO NOTIFY THE DEALERSHIP TO FIND OUT IF THE 125-POINT INSPECTION HAD BEEN COMPLETED. I WOULD NOT GET ANY COOPERATION, JUST PASSIVENESS. I HAD THAN CALLED THE JEEP CHRYSLER INFORMATION CENTER FOR SOME TYPE OF RESOLVE IN FINDING OUT IF THE 125-POINT INSPECTION WAS COMPLETED, TO NO SUCCESS. I AM VERY MUCH CONCERN OF MY SAFETY,AND I NEED TO KNOW IF THIS INSPECTION WAS CONDUCTED PRIOR TO IT BEING SOLD TO ME. IF THE DEALERSHIP DID NOT CONDUCT THE 125-POINT INSPECTION, I WOULD LIKE THEM TO BE HELD ACCOUNTABLE OF THIS ACTION. PLEASE HELP ME IN ANY WAY POSSIBLE WITH THIS MATTER. THANK YOU IN ADVANCE. *TR

HELLO,I HAVE BEEN CALLING MY DEALERSHIP FOR TWO MONTHS IN ORDER TO RECTIFY THE BRAKE BOOSTER ISSUE (SAFETY RECALL P14/NHTSA 14V-154) AND THEY STILL DO NOT HAVE THE REPLACEMENT PART OR KNOW WHEN TO EXPECT THEM. THIS IS UNACCEPTABLE. UPDATED 5/7/2015 *JS

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, A NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER AND NOTICED THAT SHOCK FLUID WAS LEAKING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE REAR AIR LEVEL SHOCKS NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.