2011 JEEP GRAND CHEROKEE Complaints

MY WIFE WAS DRIVING OUR 2011 GRAND CHEROKEE OVERLAND YESTERDAY AND WAS STOPPED WITH HER FOOT ON THE BRAKE IN A DRIVE THRU. WHILE IT WAS STOPPED WITH HER FOOT ON THE BRAKE PETAL WENT RIGHT TO THE FLOOR AND THE JEEP STARTED TO MOVE FORWARD. NO BRAKES!!! SHE SAID SHE HEARD A AIR TYPE SOUND WHEN IT HAPPENED. FORTUNATELY SHE WAS ABLE TO COAST SAFELY TO A PARKING SPOT UNTIL I COULD GET THERE. AFTER GETTING IT TO THE DEALER THE CALLED ME AND SAID IT WAS THE BRAKE BOOSTER. NO DETAILS WERE GIVEN TO ME OTHER THAN IT FAILED. ALL I CAN SAY IS THANKFULLY IT HAPPENED WHERE IT DID. THERE ARE SO MANY SITUATIONS THAT THIS COULD HAVE COST HER LIFE OR SOMEONE ELSE'S. NOW EVERY TIME SHE OR I DRIVE IT WE WILL BE THINKING ABOUT WHEN THE BRAKES WILL GO OUT AGAIN. HOPE WE CAN GET OVER THAT OR IT'S GONE. SHE WAS SHAKING FOR HOURS AFTERWARDS AND WAS PHYSICALLY DRAINED LATER IN THE DAY. AGAIN, THANKFULLY IT HAPPENED WHILE STOPPED. *TR

HI, I AM WRITING TO YOU TODAY BECAUSE MY FAMILY AND I HAD A COUPLE NEAR MISS SITUATIONS IN REGARDS TO MY BRAKING SYSTEM ON MY 2011 JEEP GRAND CHEROKEE. THERE WAS A AUDIBLE HEAVY AIR LEAK FROM THE BROKEN VACUUM SEAL GOING TO THE BRAKE BOOSTER. WITH NO POWER BRAKES I WAS ON THE VERGE OF REAR-ENDING VEHICLES AND EVEN WORSE PEDESTRIANS FOR A COUPLE DAYS UNTIL I COULD GET MY CAR IN FOR SERVICING. I TOOK MY VEHICLE TO A LICENSED MECHANIC PRIOR TO SERVICING AND HE TOLD ME OF A VERY RECENT RECALL THAT WAS JUST GETTING INITIATED BY CHRYSLER IN HOPES OF AVOIDING THIS EXACT SITUATION. RECALL P14. WHEN I BROUGHT MY SUV IN TO GET IT SERVICED THEY SAID THERE WAS NO RECALL ASSIGNED ON BEHAVE OF MY SPECIFIC VIN NUMBER EVEN THOUGH THEY DID AGREE THIS RECALL FITS EXACTLY TO WHAT MY DEFICIENCY IS. I AM GETTING IT REPAIRED AS WE SPEAK BECAUSE I DO NOT WANT TO TAKE A CHANCE OR FOOL AROUND WITH ANYTHING AS VITAL AS MY BRAKING SYSTEM. THEY ARE REPLACING THE ENTIRE BOOSTER AND VACUUM SEAL. IF YOU WOULD BE SO KIND TO INFORM ME AS TO WHY THIS RECALL IS NOT SPECIFIC TO MY VIN AND 2011 GRAND CHEROKEE AS A FAULTY BRAKING BOOSTER AND SEAL IS IN NO WAY SUPPOSED TO FAIL IN 3 YEARS I WOULD APPRECIATE IT. I AM AT THE MOMENT ON HOOK FOR A BILL THAT'S 700 DOLLARS PLUS FROM HALEY DODGE JEEP CHRYSLER IN WHITE ROCK BC. I HAVE CONTACTED CHRYSLER'S CUSTOMER SERVICE IN REGARDS TO THIS MATTER OVER A WEEK AGO BUT HAVE NOT HEARD BACK. LOOK FORWARD TO HEARING FROM YOU, THANK YOU FOR YOUR TIME! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING THE SPEED LIMIT ON THE HIGHWAY I WAS APPROACHING SLOW TRAFFIC. I TRIED TO APPLY THE BRAKES BUT THE BRAKES WERE HARD AND FAILED TO WORK PROPERLY. THE VEHICLE DID SLOW DOWN A LITTLE BIT BUT NOT ENOUGH TO STOP THE VEHICLE. I WAS GOING 55MPH AND THEN TRAFFIC SLOWED TO ABOUT 20-25MPH BUT COULDN'T. I HAD TO VEER OFF INTO THE LEFT LANE TO AVOID HITTING THE CAR IN FRONT OF ME. IT WASN'T THE ANTI-LOCK BRAKES KICKING IN EITHER. I THE BRAKES WERE JUST FAILING. THE SECOND OCCURRENCE WAS THE NEXT DAY WHEN I WAS APPROACHING AN INTERSECTION TO MAKE A RIGHT HAND TURN I TRIED TO APPLY THE BRAKES BUT AGAIN THE BRAKES WERE HARD, AS IF THE PEDAL FULLY DEPRESSED WITHOUT APPLYING ANY BRAKE. LUCKILY I WAS CAUTIOUS FROM THE PREVIOUS INCIDENT AND WAS APPROACHING THE INTERSECTION AT A LOW RATE OF SPEED. I WAS ABLE TO JUST BARELY MAKE THE TURN WITHOUT COLLIDING WITH ANOTHER CAR. THANKFULLY THERE WEREN'T ANY PEDESTRIANS CROSSING THE STREET, IN NEW YORK CITY THIS IS A RARITY. AFTER ALL THIS HAPPENED I CHECKED ANY RECALLS WITH MY VEHICLE AND SAW THE BRAKE BOOSTER RECALL. I CALLED TWO JEEP DEALERS ( BAYSIDE JEEP IN NY AND EAST HILLS JEEP IN NY) AND BOTH GAVE ME A HARD TIME SAYING THAT THERE IS NOT A RECALL OUT FOR MY VEHICLE. THEY ARE SAYING MY VIN # DOES NOT HAVE A RECALL AGAINST IT BUT JEEP HASN'T ASSIGNED THE RECALL TO ANY SPECIFIC VIN #S, THEY SAY TO JUST BRING IT IN TO GET CHECKED OUT. SINCE THIS WASN'T A MANDATORY RECALL TO MY VIN# I WASN'T GIVEN AN APPOINTMENT FOR SERVICE FOR 1WEEK AT BAYSIDE JEEP AND 2DAYS LATER AT EAST HILLS JEEP. I WAS GIVEN ATTITUDE AND DIDN'T EVEN CARE THAT THIS WAS A MAJOR SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START ON MORE THAN ONE OCCASION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

MY BRAKE BOOSTER HAS A MALFUNCTION CAUSING VACUUM LOSS IN THE BRAKE BOOSTER. THIS CAUSES DIFFICULTIES IN STOPPING MY CAR. I HAVE READ ABOUT A RECALL PERTAINING TO THIS ISSUE SO I CALLED CHRYSLER ABOUT THIS AND THEY SAID THAT THEY WILL ISSUE A RECALL IN MAY AND I SHOULD GO AHEAD AND HAVE THE REPAIRS COMPLETED AT MY DEALERSHIP SINCE THERE'S NO WAY OF THE CUSTOMER SERVICE REP KNOWING IF MY CAR IS INCLUDED. SHE ALSO STATED THAT THERE IS NO WAY OF KNOWING IF I WILL BE ABLE TO BE REIMBURSED FOR PAYING FOR THE REPAIR OUT OF POCKET. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO RESPOND TO DECELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE BRAKE BOOSTER HAD FAILED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 61,000.

THERE HAVE BEEN MULTIPLE OCCURRENCES. WHILE DRIVING DOWN THE ROAD AT THE SPEED LIMIT, ALL OF A SUDDEN THE SPEED DROPS TO 38 MPH AND THE VEHICLE WILL GO NO FASTER. YOU CAN NOT ACCELERATE BEYOND 38 MPH, UNLESS YOU PULL OVER TO THE SIDE OF THE ROAD AND SHUT THE VEHICLE OFF. THEN WHEN YOU START THE VEHICLE BACK UP IT IS OK.

MY WIFE HAS HAD 3 SEPARATE ENCOUNTERS WHERE HER 2011 JEEP GRAND CHEROKEE OVERLAND HAS RANDOMLY POWERED DOWN, LOSING CAPABILITY TO OPERATE THE VEHICLE (NO BRAKES/STEERING) WHILE SHE WAS DRIVING THE VEHICLE. THE FIRST OCCASION HAPPENED IN NOVEMBER OF 2013, VEHICLE WAS STOPPED AT AN INTERSECTION AND LOST POWER. THE VEHICLE WAS PUT INTO PARK AND RE-STARTED WITH NO FURTHER ISSUE. WE DIDN'T REPORT THIS INCIDENT. THE SECOND EVENT HAPPENED ON APRIL 3, 2014, THE VEHICLE LOST POWER WHILE MY WIFE WAS DRIVING AT APPROX. 40 MPH. AGAIN, WHEN THE VEHICLE CAME TO A STOP SHE PUT IT INTO PARK AND RE-STARTED THE VEHICLE. WE CONTACTED THE LOCAL CHRYSLER DEALERSHIP ON APRIL 7 AND SET UP AN APPOINTMENT FOR APRIL 12. THE THIRD EVENT OCCURRED THIS MORNING, APRIL 10, 2014. THE VEHICLE SPEED IS DIFFICULT TO DETERMINE BUT MY WIFE WAS SLOWING DOWN TO MAKE A LEFT TURN ON A 50MPH ROAD. THERE WERE OTHER VEHICLES IN THE AREA THAT COULD HAVE CAUSED SERIOUS ACCIDENT, MAINLY A SCHOOL BUS WITH CHILDREN ON BOARD. AGAIN, THE VEHICLE HAD TO BE PUT INTO PARK AND RESTARTED. DIFFICULT TO DO ON THIS BUSY ROAD. I CONTACTED THE SAME DEALERSHIP AND EXPLAINED TO THEM WHAT HAD HAPPENED. THE DEALERSHIP MOVED UP MY APRIL 12 APPOINTMENT TO TODAY. SO FAR, THE DEALERSHIP HAS BEEN ACCOMMODATING. THEY PLAN TO RUN DIAGNOSTICS CHECKS TO DETERMINE CAUSE OF POWER FAILURE. ALSO, THERE ARE OTHER ELECTRICAL ISSUES PLAGUING THIS VEHICLE (POWER DOOR LOCKS NOT WORKING, DRIVERS SIDE SEAT HEATER NOT WORKING, KEY NOT BEING DETECTED). THIS VEHICLE HAS APPROX. 129,000 KMS ON THE ODOMETER AND WE BOUGHT IT PRIVATELY ABOUT 6 MONTHS AGO (APPROX. 105,000 KMS). I FELT THAT I SHOULD REPORT THIS ISSUE GIVEN THE RECENT ATTENTION TO SIMILAR ISSUES WITH GENERAL MOTORS (IGNITION SWITCH). IF NECESSARY, I CAN PROVIDE MORE DETAILS. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AS THE KEY BECAME STUCK IN THE IGNITION SWITCH. THE VEHICLE WAS TOWED TO THE DEALER, WHO REPLACED THE WIRELESS IGNITION CONTROL MODULE BUT THE FAILURE LATER RECURRED. THE CONTACT ALSO STATED THAT THE BRAKE, TRAC OFF AND THE TIRE PRESSURE WARNING LIGHTS ILLUMINATED AND THE GAUGES WOULD INTERMITTENTLY DISPLAY RANDOM NUMBERS. ADDITIONALLY, THE VEHICLE WOULD STALL SPORADICALLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.

AFTER HAVING OCCASIONAL DIFFICULTIES STARTING THE CAR, MY PROBLEMS FINALLY REACHED A CLIMAX WHEN MY CAR SHUT OFF MID-DRIVE. JEEP HAS EXPLAINED THAT I HAVE FAULTY TIPM. I HAVE FOUND THROUGH ONLINE RESEARCH THAT THIS IS VERY COMMON. THESE FAILURES HAVE BEEN OCCURRING FOR YEARS, YET JEEP STILL INSTALLS THESE SAME TIPMS. I UNDERSTAND THERE IS A PENDING CLASS ACTION LAWSUIT, SUGGESTING THAT JEEP HAS KNOWN ABOUT THIS PROBLEM AND IGNORED IT, RATHER THAN IMPLEMENTING A RECALL. *TR