2011 JEEP GRAND CHEROKEE Complaints

We had the latest recall repair completed for stalling while driving, it was a fuel pump relay I believe. I think we had it repaired in February/March. However this morning while driving to work our jeep stalled while slowing down to turn, the battery stayed on but the engine completely stalled & the power steering went out almost causing us to drive off the road. Luckily the brakes still worked but we had a semi behind us that nearly missed us as it also turned onto the same road.

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that on one occasion while driving, the vehicle stalled without warning. the failure mileage was unknown. Parts distribution disconnect. (RECALL RELATED INCIDENT) - TS

I received notice of the V62 Fuel Pump Relay recall more than a year ago. It sounds like this is a serious safety issue, especially since I do much hwy. driving, & the Jeep could stall at any time. The local dealership, Brubaker @ 1020 Lititz Ave, Lancaster PA 17602 continues to tell me they can't get the part. Can you help me resolve this serious safety issue ?

My vehicle headlights will go on and off. My vehicle at headlights will further flicker on and off if they stay on. My engine will also turn off about 2-3 times a month when braking approaching a stop sign. I’ll have to put my car in park and wait about 10 seconds and the car will start again.

Dash board is severely wrinkled. This could possibly interfere with the integrity of the air bags.

THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED THE DEALER WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PARTS WERE ON BACK ORDER. THE CONTACT EXPERIENCED A FAILURE RELATED TO THE RECALL. THE FAILURE MILEAGE WAS 144,600. PARTS DISTRIBUTION DISCONNECT.

KEEPS STALLING, DIES UNEXPECTEDLY WHEN THE ECM FRIED AND THUS FRIED THE ALTERNATOR AND THE BATTERY

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KREBS CHRYSLER DODGE JEEP RAM (100 KREBS DR, GIBSONIA, PA 15044) WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED THAT THE DEALER ONLY RECEIVED ONE PART PER WEEK. THE CONTACT WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE CONSUMER STATED HE CONTACTED THE DEALER MULTIPLE TIMES AND WAS INFORMED THE PARTS WERE NOT AVAILBLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. GARDEN CITY JEEP CHRYSLER DODGE RAM (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 336-4712) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT HE WOULD BE PLACED ON A LIST FOR WHEN THE PART BECAME AVAILABLE. AN APPOINTMENT WAS SCHEDULED FOR THE RECALL REPAIR IN APRIL 2021 HOWEVER, THE DAY BEFORE THE APPOINTMENT, THE CONTACT WAS NOTIFIED THAT THE APPOINTMENT WOULD BE CANCELLED DUE TO PARTS NOT BEING AVAILABLE. RECENTLY, THE CONTACT STATED THAT THE VEHICLE HAD FAILED TO START-UP AFTER MULTIPLE ATTEMPTS WITH THE CHECK ENGINE WARNING ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED SOUTH POINT DODGE CHRYSLER JEEP RAM SERVICE (5210 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, (844) 496-4411) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.