2014 JEEP GRAND CHEROKEE Complaints

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the engine overheated causing the vehicle to stall. The vehicle was taken to the local dealer who diagnosed that the engine manifold was faulty and needed to be replaced. Additionally, the transmission shifter failed to properly shift into gear. The dealer diagnosed that the shifter and shifter nob were faulty and needed to be replaced. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 156,830.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed and approaching a stop light, the gear shifter unexpectedly shifted from drive(D) to neutral(N); the vehicle stalled and failed to return to normal operation. The check engine warning light was illuminated. The vehicle was drivable and was driven to the residence. The vehicle was later towed to an independent mechanic to be diagnosed. The contact was made aware of an Electronic Computer Module Unit failure and stated that the module needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V447000 (Power Train) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

The crankshaft sensor tone wheel is damaged. I found that there was a recall on this item on our make/model and year of our Jeep. It's recall number W68/NHTSA 20V-475 and W58/NHTSA 20V-475. The dealership is refusing to follow the recall and make the repair and quoted us over $3,000 out of pocket to fix a known and recalled problem with our vehicle. I'm not understanding how it is legal for them to refuse to fix a known problem on a vehicle that isn't outside the parameters in terms of years old, or years since the issuance of the recall. We have spoken with multiple people who simply tell us they don't know why, but our vehicle isn't covered under the recall. Can you please point me in the direction as far as next steps or do we just need to hire our own legal council to have this problem addressed and rectified? Our Jeep is currently at the Dealership located at 12410 E 136th Ave, Brighton CO 80601 Phone number 303-654-1940. They did the trouble shooting and can confirm that this is the problem. They were also aware of the recall and unsure as to why Jeep was saying it wasn't covered.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that on three separate occasions while his wife was driving at speeds below 30 MPH, the transmission unexpectedly shifted into neutral(N). The vehicle was steered to the side of the road and restarted each time. The vehicle was taken to an independent mechanic where unknown codes related to the transmission were retrieved. The vehicle was not repaired. The vehicle was then towed to a dealer where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,626.

The contact owns a 2014 Grand Jeep Cherokee. The contact stated that while driving at various speeds, the "Service Shifter" and "Service Transmission" messages were displayed, and the transmission erroneously shifted to neutral, causing the vehicle to suddenly decelerate. The vehicle was taken to an independent mechanic who replaced the shifter, but the failure persisted. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 105,000. The VIN was not available.

What component or system failed or malfunctioned, and is it available for inspection upon request? --It was taken by Jeep when they repaired it. They likely have it. How was your safety or the safety of others put at risk? --I was at a complete stop when the headrest deployed into the back of my head causing sever injury. There was no impact. The headrest slammed the back of my head. Has the problem been reproduced or confirmed by a dealer or independent service center? --Yes, and there have been news reports about class action suits, but there was no recall. In fact, they notified owners that if you hadn't had a problem then you're okay. No need to do anything. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? --Manufacturer (jeep) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? --No

I was driving home from dinner and while driving I got a notification on the dashboard and then few moments later it locked up and everything started turning off. Incuding the radio, AC but not the car. The car would not drive once I got it on the side of the road. The car would not turn off due to not being able to place car in park. It was stuck in drive. My husband had to come over and put his foot on brake and take over the wheel. He then hit the power button for 5 seconds and it went into park and turned off. We called a tow company to take it to dealership to get fixed. We seen we had some recalls so we asked if that was the issue they said yes and ordered parts to fix. Days and weeks went on got car back and when I drove home my car I will say does not feel safe for me to be in nor be on the road. I had smoke inside my car where battery is when on side of road which one day will be where my kids are. Also they said nothing was wrong with alternator but when on side of road I could smell burnt alternator. They said was fine and recall wasn't needed. I do not feel safe at all nor does my husband feel safe driving the car. Dealership we bought from never told us about the recalls when we bought in 2020, and now this dealership saying it doesn't need to be done we do not feel the car is safe to be on road and will be fire hazard down road.

Vehicle jerks when moving forward or reverse. Vehicles feels as if it 's being rear ended going forward or being hit hard from the front going reverse. This jerking motion is exaggerated more when the steering wheel is turned left or right - very dangerous when parked near a vehicle front/back. The vehicle now also gives an error message to "service 4-wheel drive system" then a few seconds later the Electronic Stability Control warning light , lights up. I only have 62K miles on this vehicle bought it brand new. Took to the dealer for regular oil change and informed about the issue. Dealer changed oil but would need to do a diagnostic for another day. Will drop off vehicle in 4 days.

The shifter has a manufacturer issue the car while it is accelerating throws itself into neutral on its own. The car could be in drive and it'll throw itself into sports mode on its own. It'll drop down the acceleration on its own as if it's shifting on its own. Car could be put into park and the shifter will throw it into neutral or in reverse. Contacted Chrysler they refusing to honor the recall cleaning there's an expiration date. This has been reported to you guys many people have the same issue ( 19V447) I literally almost died with what the shifter is doing and I need them to honor their recall this is a safety hazard that can kill or answer anyone easily

My oil cooler has failed and it caused oil to mix with my coolant and also causing a bad coolant leak. It over heats to car and my warranty will not cover ANYTHING! This is a major problem with diesel jeeps and the oil cooler needs to be recalled also. It can catch on fire and is a real safety hazard. I’ve tried multiple times to fix the oil cooler and leak. Jeep will not fix my recall at all. A recall that is on the vehicle and can cause a fire!