2011 JEEP GRAND CHEROKEE Complaints

View complaints related to 2011 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,600 complaints submitted for the 2011 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2011 JEEP GRAND CHEROKEE
    - SAN JOSE, CA

    UPON EXITING FREEWAY ON 2/05/14 CAR STALLED WITHOUT WARNING, MAKING IT DIFFICULT TO STEER BECAUSE LOSS OF POWER AND BRAKES NOT FULLY FUNCTIONAL I ALMOST RAN INTO STREET DIVIDER, I WAS ABLE TO STEER TO THE SIDE OF THE ROAD, WHERE I ATTEMPTED TO RESTART THE VEHICLE. VEHICLE DID START AND SEEMED FINE AFTERWARDS. IT HAPPENED AGAIN 4 DAYS LATER AGAIN WHILE EXITING FREEWAY OFF RAMP AGAIN. I TOOK THE VEHICLE TO THE DEALERSHIP WHERE THEY HOOKED IT UP TO A DIAGNOSTIC AND FOUND NO CODES OTHER THEN A SOFTWARE UPDATE THEY DID THEY COULD NOT FIND A PROBLEM. I'VE READ SEVERAL COMPLAINTS ABOUT THIS SAME TYPE OF STALLING WITHOUT WARNING ON OTHER JEEPS AND NO ONE HAS BEEN ABLE TO GET ANY HELP WITH THIS ISSUE. I SUPPOSE NOT UNTIL SOMEONE DIES FROM THIS MALFUNCTION OF THESE JEEPS WILL CHRYSLER START TO LOOK INTO THIS PROBLEM AND RECALL THE PART THAT IS CAUSING THIS TO HAPPEN. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - MILFORD, DE

    MY VEHICLE WAS HARD CRANKING IN THE MORNING. VEHICLE WILL NOT START USING KEY FOB OR PUSH BUTTON START. VEHICLE CRANKS FOR 5 TO 10 SECONDS AND THEN SHUTS DOWN. AFTER REPLACING THE BATTERY (WHICH NOW I DID NOT NEED AND $245.00 LATER) , BEING STRANDED NUMEROUS TIMES, AND TAKING TO MULTIPLE MECHANICS. IF VEHICLE DIES ALL LOSS OF POWER STEERING AND BRAKES IS LOST AND IS A HUGE SAFETY CONCERN. MY VEHICLE HAS 40K+ MILES. I HAVE RESEARCHED AND DETERMINED THAT THERE A HUNDREDS IF NOT THOUSANDS OF JEEP OWNERS WHO ARE EXPERIENCING THE SAME PROBLEM. SINCE MY CAR IS OUT OF WARRANTY DEALERSHIP TELLS ME THAT IT IS ON ME TO PAY FOR THE PARTS AND LABOR TO FIX. UNACCEPTABLE. WITH THIS BEING SUCH A WIDESPREAD PROBLEM A RECALL SHOULD BE ISSUED AND CONSUMERS NOT BE FORCED TO PAY FOR A PART THAT IS CLEARLY FAILING NATIONWIDE. RECALL NEEDS TO HAPPEN IMMEDIATELY. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - MOULTON, TX

    THE PROBLEM WE HAD WAS GENERALLY WITH STARTING THE VEHICLE. THE PROBLEM HAS BEEN INTERMITTENT OVER SEVERAL WEEKS, SEEMING TO BE MORE OF A PROBLEM IN COLDER WEATHER. THE ENGINE SPUN BUT WOULD NOT START. IN OTHER WORDS, THE ENGINE ATTEMPTED TO START, SOMETIMES CRANKING CONTINUOUSLY, UNTIL IT TIMED OUT WITHOUT STARTING. WITH TIME AND FREQUENCY, WE BECAME MORE CONCERNING THAT WE WOULD BE STRANDED IN AN UNDESIRABLE SITUATION. AFTER READING NUMEROUS POSTS ON THIS WEBSITE, HTTP://WWW.GOTACLASSACTION.COM/CHRYSLER-INVESTIGATED-OVER-DEFECTIVE-TOTALLY-INTEGRATED-POWER-MODULE-TIPM-IN-2011-2012-JEEP-GRAND-CHEROKEES-AND-DODGE-DURANGOS/, WE WERE ALMOST CERTAIN WE HAD A DEFECTIVE TIPM. WE TOOK IT TO A DEALER AND THEY INDICATED IT HAD A FUEL RELAY SHORT INTERNALLY IN THE TIPM. THEY SUGGESTED A WIRING WORKAROUND, INSTALLING AN EXTERNAL FUEL PUMP RELAY AND BYPASSING THE DEFECTIVE TIPM. PERHAPS THIS IS BETTER THAN IMPROVISING, BUT WE DO NOT KNOW THE RISKS THIS CARRIES -- THE WIRING WORKAROUND AND THE STILL DEFECTIVE TIPM -- FOR GOING FORWARD. ADDITIONALLY, WE HOPE THERE WOULD BE A RECALL OF THE TIPM AND REIMBURSEMENT FOR THE WIRING WORKAROUND IN OUR FUTURE. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - CASTLETON, NY

    THE BRAKES ON MY 2011 JEEP GRAND CHEROKEE STOPPED WORKING AFTER A FREEZE IN THE NORTHEAST. I BROUGHT IT INTO THE JEEP DEALERSHIP AND NOW THE PART IS NOT AVAILABLE. THERE APPEARS TO BE OVER 500 JEEPS JUST LIKE MINE AT THIS TIME OFF OF THE ROAD BECAUSE OF THIS ISSUE. I'M AFRAID THAT THERE IS A DESIGN FLAW WITH THE PART AS IT LETS MOISTURE INTO THE BRAKE BOOSTER ONCE IT GETS COLD RENDERING THE BRAKE BOOSTER USELESS WHEN THE DRIVER LOOKS TO STOP. THIS IS A SEVERE ISSUE AND I WAS VERY LUCKY TO BE ABLE TO GET THE JEEP TO A DEALERSHIP RIGHT AWAY. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - TINLEY PARK, IL

    I AM THE SECOND OWNER OF A 2011 JEEP GRAND CHEROKEE THAT AT THE TIME OF THE INCIDENT HAD UNDER 65K MILES BUT WAS JUST 1 MONTH OVER THE WARRANTY PERIOD. THE TEMPERATURE THE MORNING OF DEC 18, 2014 WAS COLD. I STARTED JEEP AND PROCEEDED TO REVERSE OUT OF DRIVEWAY AND PRESSED BRAKE AND HEARD A HISSING SOUND FROM UNDER THE WHEEL DASH. AFTER DRIVING FOR MAYBE 15 MINUTES THE HISSING STOPPED. THUS, EVERY MORNING THE HISSING WOULD HAPPEN AT FIRST START OF JEEP. ON CHRISTMAS DAY WHILE DRIVING ON EXPRESSWAY THE BRAKE LIGHT COMES ON. I PULL OVER TO CHECK FLUIDS AND FOUND FLUIDS WERE NOT LEAKING AND AT CAPACITY. PUMP MY BRAKES AND I NOTICE I STILL HAVE FUNCTION. I TAKE VEHICLE A DAY LATER TO A LOCAL MECHANIC AND WAS TOLD THEY DID NOT FIND A PROBLEM WITH VEHICLE BRAKES. ON JAN 20TH TOOK JEEP TO DEALER AND MECHANIC INDICATED ISSUE WAS POWER BRAKE BOOSTER. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - PLAYA DEL RAY, CA

    TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ONCE THE VEHICLE WAS IDLE, THE VEHICLE WOULD STALL IMMEDIATELY. AN INDEPENDENT MECHANIC DIAGNOSED THE FAILURE WHERE THEY STATED THAT THE TOTAL INTEGRATED POWER MODULE WAS CAUSING THE FAILURE. THE DEALER WAS CONTACTED AND UNWILLING TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 14,225. THE VEHICLE WAS NOT REPAIRED.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 JEEP GRAND CHEROKEE
    - BELMONT, MA

    I WAS DRIVING ON 1/22/14 AND MY BRAKES WERE MAKING A LEAKING AIR SOUND WHEN ABRUPTLY IT STOPPED BRAKING NORMALLY. THE VEHICLE WAS SLOWING DOWN BUT IT TOOK ALOT LONGER TO FULLY STOP. I ENDED UP IN THE MIDDLE OF AN INTERSECTION AND ALMOST HIT A CAR BECAUSE I HAD NOT FULLY STOPPED BEFORE MY RED LIGHT. I IMMEDIATELY BROUGHT MY CAR IN FOR SERVICE SLOWLY TO BAY STATE JEEP IN NEWTON, MA, WHICH THEY CALLED ME PRETTY QUICKLY TO TELL ME THAT THE POWER BRAKE BOOSTER WAS BROKEN AND IT WAS ON BACKORDER. ITS 7 DAYS PAST AND THEY ARE STILL TELLING ME CHRYSLER HAS A NEGATIVE QUANTITY OF 89 NATIONWIDE ON BACKORDER. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - NYACK, NY

    NOTICED A HISSING SOUND COMING FROM THE BRAKE PEDAL AREA DURING THE RECENT COLD WEATHER. THEN THE BRAKES WOULD NOT STOP THE JGC WELL DURING HEAVY BRAKE PEDAL DEPRESSION. MY MECHANIC DETERMINED IT WAS A BAD POWER BOOSTER AND SAID THEY WERE ON NATIONAL BACKORDER AT ALL THE LOCAL DEALERS. SEEMS MANY JEEP AND DURANGO OWNERS ARE HAVING SIMILAR ISSUES. A DANGEROUS PROBLEM THAT JEEP NEEDS TO ADDRESS. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - AUSTIN, TX

    2011 JEEP GRAND CHEROKEE TIPM. ENGINE WONT START. HAVE SEEN NOTHING BUT COMPLAINTS ONLINE.SOMETHING NEEDS TO BE DONE. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - NAUGATUCK, CT

    VEHICLE REFUSED TO TURN OVER, SERVICE 4X4 AND ENGINE LIGHT ON. BROUGHT TO DEALER REPLACED FUEL PUMP. RETURNED TO ME WITH SERVICE 4X4 AND ENGINE LIGHT ON, SLID DOWN ON HILL NO 4 WHEEL DRIVE. RETURNED TO DEALER 4 WEEKS LATER TRANSFER CASE REPLACED CAR JUMP INTO 4 WHEEL LOW WHILE I WAS ON HIGHWAY ALMOST PUT ME THRU WINDSHIELD. BACK AT DEALER OVER 1 WEEK THE DO NOT KNOW THE PROBLEM AND STATED NO ONE ON THEIR COUNTRY WIDE DATABASE HAS THIS PROBLEM. I WAS TOLD TODAY THAT JEEP HEADQUARTERS WANTS ALL REPORTS SENT TO THEM TO ASSIST REPAIR. I PURCHASED THIS CAR USED IN OCTOBER AND HAVE NOT DRIVEN IT MORE THEN 1 WEEK. I HAVE A HUGE PAYMENT AND HUGE RENTAL BILLS I DID FILE A CASE WITH JEEP CUSTOMER BUT NO HELP. *TR

    Source: NHTSA WEB SITE