2011 JEEP GRAND CHEROKEE Complaints

View complaints related to 2011 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,600 complaints submitted for the 2011 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2011 JEEP GRAND CHEROKEE
    - OCEAN CITY, NJ

    I AM SECOND OWNER OF A 2011 JEEP GRAND CHEROKEE THAT AT THE TIME OF THE FOLLOWING INCIDENT HAD JUST UNDER 35K MILES BUT WAS 2 MONTHS OVER THE WARRANTY PERIOD. THE TEMPERATURE THE MORNING OF JAN 4, 2014 WAS BETWEEN -2 & -4 F. I STARTED JEEP AND PROCEEDED TO DRIVE TO END OF BLOCK. WHEN DEPRESSING AND/OR RELEASING BRAKE I HEARD AN AIR LEAK FROM UNDER THE DASH. I RETURNED HOME AND PARKED THE CAR. THE NEXT DAY THE OUTSIDE TEMPERATURE HAD GONE ABOVE 5 DEGREES F. THE CAR NO LONGER MADE THE AIR LEAK SOUND. I DROPPED VEHICLE OFF EVENING OF JAN 6 TO LOCAL MECHANIC. TEMPERATURE ON JAN 7 DROPPED TO 5 F. MECHANIC INDICATED AIR LEAK CONDITION WAS NOTED AND INDICATED ISSUE WAS POWER BRAKE BOOSTER. THEY SUGGESTED I CONTACT JEEP TO SEE IF THEY WOULD MAKE REPAIRS. I HAD DISCUSSIONS WITH CHRYSLER/JEEP AND JEEP DEALER ABOUT ISSUE. I DID NOT MENTION THAT I HAD TAKEN THE VEHICLE TO A MECHANIC. I ADVISED THEM THAT INDICATIONS WERE A BAD POWER BRAKE BOOSTER AND THAT I FELT THIS WAS A LATENT FAILURE THAT WOULD ONLY SHOW UP AT SUBFREEZING TEMPERATURES. CHRYSLER/JEEP INDICATED SINCE AUTO HAD 35K MILES BUT EXCEEDED 36 MONTHS, THE VEHICLE WAS NOT UNDER WARRANTY AND JEEP WOULD NOT DIAGNOSE OR COVER COST OF REPAIR WITHOUT ME PAYING. I HAD REPLACEMENT OF POWER BOOSTER DONE BY THE LOCAL MECHANIC ON JAN 15. THEY DETERMINED THERE WAS WATER IN THE BOOSTER. IT WAS THEIR DIAGNOSIS THAT THE BOOSTER HAD A LEAK THAT ALLOWED WATER TO ENTER. WHEN TEMPERATURE DROPPED TO THOSE NOTED, THE BOOSTER WOULD EXHIBIT AN AIR LEAK. I HAVE SUBSEQUENTLY SEARCHED THE CONDITION ON SEVERAL CHRYSLER VEHICLE INTERNET FORUMS AND HAVE FOUND THAT THIS BOOSTER FAILURE CONDITION IS DESCRIBED ALMOST IDENTICALLY TO WHAT I ENCOUNTERED. I HAVE A CONCERN THAT THIS IS A DESIGN ISSUE AND THE PROBLEM IS NOT DETECTABLE UNLESS THE TEMPERATURE DROPS BELOW A CERTAIN DEGREE. THIS COULD RESULT IN A POWER BRAKE FAILURE. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - PERRY, GA

    THE VEHICLE RANDOMLY WILL NOT START UNTIL SEVERAL ATTEMPTS OF CRANKING ARE MADE. KEYLESS ENTER-N-GO WILL NOT WORK RANDOMLY. HORN WILL START HONKING RANDOMLY DURING STARTING PROBLEMS. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - STAFFORD, TX

    THE GRAND CHEROKEE WAS SITTING AT A RECONDITIONING STAGE AT MY DEALERSHIP WHILE WORKERS BEGAN TO SMELL SMOKE COMING FROM THE FRONT OF THE VEHICLE. A SMALL FIRE HAD BEGUN AT THE FUSE BOX. IMMEDIATELY, THE WORKERS EXTINGUISHED THE FIRE AND DISCONNECTED THE BATTERY TERMINALS. SOME FUSES WERE MELTED AND THE CONNECTIONS UNDERNEATH THE FUSE BOX WERE MELTED. THE FUSE BOX IS DAMAGED BEYOND REPAIR AND IT MAY NEED NEW HARNESSES. I'M CURRENTLY WORKING WITH CHRYSLER TO INVESTIGATE THE CAUSE AND THE NEXT STEP TO REPAIR. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - LOVELAND, OH

    MY 2011 JEEP GC HAS BEEN EXPERIENCING STARTING ISSUES FOR THE LAST FEW MONTHS WHICH I ATTRIBUTED TO SOME FORM OF FUEL DELIVERY ISSUE. AFTER PUTTING IN A HIGHER OCTANE GAS AND FUEL CLEANER I THOUGHT I HAD REMEDIED THE ISSUE. HOWEVER, RECENTLY THE START UP ISSUE BECAME SO PREVALENT SO I HAD TO TAKE MY VEHICLE TO THE DEALER FOR DIAGNOSIS. THE DEALER INDICATED THE CAUSE WAS A DEFECTIVE TOTALLY INTEGRATED POWER MODULE (TIPM). AFTER PAYING FOR THE SERVICE TO REPLACE THE TIPM I WENT ONLINE TO BETTER UNDERSTAND THE PROBLEM. IN DOING SO I DISCOVERED MULTIPLE OTHER JEEP OWNERS ARE EXPERINCING THE SAME ISSUE. BASED ON MY READING OF THE COMPLAINTS JEEP SHOULD BE HANDLING THE DEFECTIVE TIPM AS A RECALL ISSUE DUE TO INSTALLING THE FAULTY PRODUCT DURING THE PRODUCTION OF THE VEHICLES. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - SOUTH OZONE PARK, NY

    WHILE TRAVELING AT NORMAL HIGHWAY SPEED SLOWED DOWNED TO EXIT HIGHWAY AND WHEN I WENT TO STOP TO PAY TOLL BRAKE PEDAL BECAME HARD AS A ROCK AND CAR WOULD NOT STOP. I RELEASED PRESSURE FROM PEDAL AND TRIED TO PUMP BRAKES AND GOT CAR TO STOP, ABS SYSTEM DID NOT ACTIVATE AND NO WARNING LIGHTS WERE ACTIVATED!!!!! WHEN I TOOK CAR TO SERVICE STATION I WAS INFORMED THE POWER BOOSTER FOR THE BRAKES HAD BLOWN. AND THE DEALER INFORMED THE SERVICE STATION THERE ARE -7 ON THE NORTH EASTERN REGION AND THE COLD WEATHER HAS CAUSED THIS PART TO BLOW OUT!!!!!! *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - SAN PABLO, CA

    I HAVE A 2011 JEEP GRAND CHEROKEE I HAVE BEEN EXPERIENCING PROBLEMS WITH MY TRUCK STALLING WHILE ON THE ROAD AND PROBLEMS WITH IT TURNING ON. AT TIMES I WOULD NOT HEAR MY FUEL PUMP TURN ON AND EVEN WHEN I WOULD HEAR IT RUN MY TRUCK WOULD STILL FAIL TO COMPLETELY TURN ON. MY VEHICLE HAS HAD THIS PROBLEM FOR A YEAR OR SO. I HAD EXPERIENCED THIS PROBLEM IN THE PAST WITH THE STALLING AND UPON TAKING IT TO THE DEALER SHIP I WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM AND THAT MY VEHICLE WAS FINE. SEVERAL MONTHS LATER MY VEHICLE CONTINUED TO HAVE THE SAME ISSUE BUT SINCE THE DEALERSHIP INFORMED ME THAT THIS WAS NORMAL I CONTINUED ON. NONE THE LESS A FEW DAYS AGO I EXPERIENCED A PROBLEM AT WORK WHERE MY TRUCK DID NOT TURN ON. LUCKILY AFTER 4 HOURS OF ATTEMPTING TO TURN IT ON IT FINALLY DID I DROVE IT HOME THE NEXT DAY IN THE MORNING IT DID NOT START UP AGAIN. I HAD TO HAVE IT TOWED TO THE DEALERSHIP THEY INFORMED ME THAT IT WAS THE TIPM AND IT WAS COVERED UNDER THE EXTENDED WARRANTY THAT I HAD PURCHASED BUT I WOULD STILL HAVE TO PAY $100 FOR THE DEDUCTIBLE FOR THE WARRANTY. I AM BEYOND LIVID AND UPSET WITH THESE NEW FINDINGS THAT THIS IS A COMMON AND KNOWN ISSUE. MY WIFE AND MYSELF HAVE MATCHING 2011 JEEP GRAND CHEROKEE'S AND NOW I AM JUST WAITING FOR THE SAME THING TO HAPPEN TO HER! THIS IS RIDICULOUS!!! WHEN WILL THERE BE A RECALL!!! *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - ROSWELL, GA

    DUE TO A FAULTY TIPM THE CAR WILL RANDOMLY NOT START/STALL STRANDING THE DRIVER. IT HAS BEEN TO THE DEALERSHIP TWICE WITH NO RESOLUTION. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - ATLANTA , GA

    DRIVING ON INTERSTATE CHECK ENGINE LIGHT CAME ON. VEHICLE SHUTTERS AT STOP. SET APPOINTMENT FOR DEALER. DEALER TESTED SYSTEM. REPORT STATES MULTIPLE IN MULTIPLE MODULES , LOW VOLTAGE BATTERY FAILED TEST, MUST BE REPLACED. DEALER CHARGED FOR NEW BATTERY, AND MULTIPLE MODULE UPDATES. REPROGRAMMED PCM, TIPM, POWER LIFT GATE, WIRELESS CONTROL MODULE, AND FINAL DRIVE CONTROLLER. VEHICLE HAS BEEN OUT OF SHOP LESS THAN A WEEK. CHECK ENGINE LIGHT IS BACK ON MUST BE TAKEN IN FOR REPAIR AGAIN. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - HAMPSTEAD, NC

    2011 JEEP CHEROKEE GRAND. I HAVE 50,000 MILES ON IT. IT HAS STALLED AND IS NOT CONSISTENTLY STARTING UP. TIPM HAS GONE BAD. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - HAVEN, KS

    PURCHASED A 2011 JEEP GRAND CHEROKEE LAREDO 4X4 FROM MOORE AUTO SALES IN MOORE, OKLAHOMA ON NOV. 16, 2013 AND HAVE HAD PROBLEMS WITH IT SINCE THE 17TH. THE JEEP WAS HAVING TROUBLE STARTING AND IF IT DID START, THE FUEL PUMP WOULD RUN AFTER WE SHUT THE VEHICLE OFF. WOULD HAVE TO PULL THE FUSE TO THE FUEL PUMP TO TURN IT OFF, NOW AFTER A MONTH OF DEALING WITH THIS IS WILL NOT START AT ALL, IT WILL JUST TURN OVER. JEEP SAYS IT IS MOST LIKELY A FAULTY TIPM CORE, BUT THEY ARE BACK ORDERED TO WHO KNOWS WHEN! VERY FRUSTRATED! *TR

    Source: NHTSA WEB SITE