2011 JEEP GRAND CHEROKEE Complaints

DROVE VEHICLE ON THE BEACH CAPE HATTERAS NC. FROM RAMP 44 TO CAPE POINT ABOUT 1 1/2 MILE.VEHICLE GOT STUCK I BACKED UP AND PULLED FORWARD 2 TIMES VERY GENTLY. ON THE THIRD TRY SOMEONE YELLED YOU ARE ON FIRE. THE TRANSMISSION HAD OVERHEATED AN SET THE VEHICLE ON FIRE. CHRYSLER SAYS I ABUSED THE VEHICLE. I HAVE DRIVEN ON THIS BEACH 40 YEARS WITH VARIOUS VEHICLES. NEVER HAD A PROBLEM. THIS JEEP IS 4 WHEEL DRIVE WITH A SAND MODE. IF THESE VEHICLES CAN HEAT UP THIS QUICK WITH NO WARNING THEY ARE A SAFETY PROBLEM. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE TOTALLY INTEGRATED PROGRAMMING MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 62,000.

MY VEHICLE WAS HARD CRANKING IN THE MORNING. AFTER REPLACING THE BATTERY, BEING STRANDED NUMEROUS TIMES, AND TAKING TO MULTIPLE MECHANICS INCLUDING THE DEALER THE ISSUE WAS A MALFUNCTION OF THE TOTALLY INTEGRATED POWER MODULE (TIPM). THIS PARTICULAR PIECE IS ON NATIONAL BACK ORDER. THERE IS A SHORTAGE OF OVER 25,000 IN THE NATION ACCORDING TO THE LOCAL JEEP DEALER PARTS DEPARTMENT. JEEP IS DOING NOTHING ABOUT IT. I AM PRETTY SURE I AM NOT THE ONLY PERSON THAT HAS MADE THIS COMPLAINT. *TR

VEHICLE WILL NOT START USING KEY FOB OR PUSH BUTTON START. VEHICLE CRANKS FOR 5 TO 10 SECONDS AND THEN SHUTS DOWN. DEALERSHIP DIAGNOSED PROBLEM AS A BAD TIPM (TOTALLY INTEGRATED POWER MODULE), A COMMON PROBLEM NATIONWIDE. PARTS AND LABOR TO REPLACE THE TIPM IS $1200. CHRYSLER/JEEP AT 800-247-9753 STATED THEY WOULD NOT ASSIST. *TR

2011 JEEP CHEROKEE SHOWING SYMPTOMS OF SAME WIDE SPREAD PROBLEM WITH STARTING ISSUE. VEHICLE CRANKS OVER BUT DOES NOT START. MUST ATTEMPT NUMEROUS TIMES UNTIL STARTED. WHILE DRIVING, IF VEHICLE DIES ALL LOSS OF POWER STEERING AND BRAKES IS LOST AND IS A HUGE SAFETY CONCERN. MY VEHICLE HAS 40K+ MILES AND PROBLEM SEEMS TO BE PERVASIVE PROBLEM THROUGHOUT MODEL YEAR. *TR

MY 2011 GRAND CHEROKEE OVERLAND HAS AN INTERMITTENT STARTING PROBLEM. NOT ALWAYS, BUT A COUPLE OF TIMES A DAY, IT WILL NOT START THE FIRST TIME, IT CRANKS AND CRANKS BUT DOESN'T START, THIS LAST FOR 10 SECS APPROX THEN SHUTS OFF, THIS MIGHT LAST ANYWHERE FROM 1 TO 4 ATTEMPTS, THEN WILL START RIGHT UP. SOMETIMES IT WILL START AND THEN FADE OUT, LIKE OUT OF GAS. OVER THE WEEKEND THE TIME BETWEEN STARTS WAS MORE LENGTHY AND AT ONE POINT IT SHUT OFF AND DRIFTED INTO AN INTERSECTION. JEEP IS "LOOKING INTO THE SITUATION" WHICH ACCORDING TO THE INTERNET IS WIDESPREAD. I WAS TOLD A RECALL WILL NOT OCCUR SINCE ITS NOT A SAFETY ISSUE. I WAS STRANDED AT A REST STOP IN RURAL PENNSYLVANIA AT 11:30 PM OVER THE WEEKEND, I THINK THAT'S A SAFETY CONCERN. MY COSTS ASSOCIATED WITH THIS ISSUE WILL EXCEED $2000K AND DEALERSHIPS ARE ONLY ALOUD TO ORDER ONE PART A WEEK SINCE ITS ON NATIONAL BACK ORDER. ANY TIME A NEW VEHICLE THAT IS WELL MAINTAINED STRANDS YOU OR STALLS AND DRIFTS INTO AN INTERSECTION, ITS A CONCERN. THE ISSUE IS RANDOM AND CAN BE UNEXPECTED. PLEASE INVESTIGATE. *TR

MY VEHICLE IS HAVING TROUBLE STARTING AND MY FUEL PUMP CONTINUES TO PUMP AFTER THE VEHICLE IS OFF WHICH IS KILLING MY BATTERY. I'VE ONLY HAD THE CAR FOR A YEAR AND ITS ONLY TWO YEARS OLD. *TR

THE CAR HAS HAD INTERMITTENT LONG CRANKING TIME FOR ALMOST THE PAST YEAR AND RECENTLY THE FUEL PUMP WOULD KEEP RUNNING AFTER THE CAR WAS TURNED OFF .I WOULD REMOVE THE FUEL PUMP FUSE TO SAVE THE CARS BATTERY.I WAS TOLD THE PROBLEM WAS WITH THE TOTAL INTEGRATED POWER MODULE OR TIPM. *TR

AT FIRST WOULD NOT GET ANY RESPONSE WHEN THE START BUTTON WAS DEPRESSED, THIS WOULD HAPPEN MOSTLY IN THE MORNING AND FEW TIMES DURING THE DAY (CHANGES OUT THE BATTERIES IN THE HANDSETS TWICE AND OF COURSE BLAMED THE WIFE THAT IT WAS HER!!!). THIS PAST FEW WEEKS (SINCE SEPT.) THE ENGINE WILL CRANK FOR A FEW SECONDS BUT WILL NOT START, THIS IS MOSTLY IN THE MORNING BUT HAS HAPPENED TO MY WIFE DURING THE DAY. IT HAS NOW STARTED TO LEAVE HERE STRANDED AND ONCE 'DIE' ON HER ON THE HWY!!! I DROVE THE GC TO OUR DEALER ( HAD TO RENT A CAR TO GET BACK HOME) AND AFTER A $110 SERVICE CHARGE WAS 'INFORMED' THAT IT WOULD NEED TO HAVE THE TIPM REPLACED AT A COST OF OVER $1300. AND WOULD HAVE TO WAIT 6-8 WEEKS AS THE TIPM IS ON BACK ORDER NATION WIDE BECAUSE OF SO MANY FAILURES!!!!! THE TECHNICIAN STATED THEY HAVE 24 ON BACKORDER. AND IF I HAD AN ISSUE TO CALL CHRYSLER!!! THIS IS CLEARLY A WIDE SPREAD DEFECTIVE CRITICAL COMPONENT (TIPM) THAT CAN FAIL AT ANYTIME (MULTIPLE TIMES!!!) AND DANGEROUS IF IT FAILS ON THE ROAD. *TR

DURING THE SUMMER I WAS HAVING TROUBLE STARTING MY JEEP. BY 8/26/2013 IT WOULD NOT START AT ALL. I SCHEDULED AN APPOINTMENT AT THE LOCAL JEEP DEALER TO FIX THE PROBLEM. I TOOK THE JEEP IN AT THE FIRST AVAILABLE TIME, 9/9/2013. WITHIN TWO DAYS THEY DIAGNOSED THE PROBLEM AS BEING THE TIPM UNIT. THEY TOLD ME THAT THE UNIT WAS NOT AVAILABLE AND COULD NOT GIVE ME A TIME WHEN THE UNIT WOULD BE AVAILABLE. THE SERVICE PERSON AT THE DEALERSHIP TOLD ME TO CONTACT JEEP DIRECTLY REGARDING THE PART. I WAS ALSO TOLD THAT THE REPAIR COST FOR THE TIPM UNIT WOULD COST ME $1,050. WHEN I CONTACTED A JEEP CUSTOMER SERVICE REPRESENTATIVE ON 9/13/2013 I WAS TOLD THE PART WAS ON EXTREME BACKORDER AND IT WOULD NOT BE A WARRANTY ITEM. THE DEFECTIVE PART CAME INTO THE DEALERSHIP ON APPROXIMATELY 10/18/2013. I WAS WITHOUT A RUNNING VEHICLE FOR 7 WEEKS. THE DEALERSHIP AND JEEP SAID THAT BECAUSE I WAS OUTSIDE MY WARRANTY ON MILEAGE ONLY THAT THEY WOULD NOT WARRANTY THE PART. THE WARRANTY FOR THE VEHICLE IS A 3 YEAR/36,000 MILE. THE MILEAGE ON THE VEHICLE IS 68,491. SO I AM OVER THE WARRANTY ON MILEAGE BUT UNDER THE WARRANTY FOR YEARS. IN TALKING WITH THE SERVICE REPS THEY TOLD ME THAT THIS PROBLEM HAS OCCURRED IN CARS WELL UNDER THE 36,000 MILE THRESHOLD AND THEY COVERED THE PART UNDER WARRANTY. THE PROBLEM WITH THE PART IS NOT A RESULT OF MILEAGE, BUT A RESULT OF POOR DESIGNED OR BAD MANUFACTURING AND SHOULD BE COVERED UNDER THE WARRANTY OF THE VEHICLE. *TR