2011 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED WITHIN A FEW MINUTES AND RESUMED NORMALLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS REPLACED. THE FAILURE CONTINUED AFTER THE REPAIR WAS PERFORMED. THE VEHICLE WAS AKIN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THAT THE FAILURE WAS CONTRIBUTED TO AN ELECTRICAL ISSUE IN WHICH THE TIPA MODULE WOULD NEED TO BE REPLACED AND THE PART WAS ORDERED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. THE VIN WAS UNAVAILABLE. UPDATED 11/21/14*CN

CAR WILL CRANK BUT WILL NOT START. AFTER ABOUT 10-20 MINUTES CAR WILL START. REMOTE START IS MORE SUCCESSFUL THAN TURNING THE KEY. *TR

JEEP GRAND CHEROKEE STARTED HAVING A SLIGHT MISS IN EARLY JULY. THEN JEEP WOULD NOT START. WAITED 2 MINUTES THEN JEEP STARTED. HAD JEEP SERVICED INCLUDING NEW SPARK PLUGS FROM CHRYSLER. STILL HAD MISS AT IDLE. DROVE JEEP FROM NORTHERN CALIFORNIA TO SOUTHERN CALIFORNIA. STILL HAD MISS. SITTING IN HEAVY TRAFFIC JEEP STALLED AND CAUSED A TRAFFIC BACKUP. WAITED FOR A COUPLE OF MINUTES THEN JEEP STARTED.TOOK JEEP TO THE JEEP DEALER IN AUG. DEALER DID SOFTWARE UPGRADE. STILL HAD ROUGH IDLE AND HARD TO START. TOOK JEEP IN AGAIN. THEY SAID TO ORDER A TIPM. DEALER SAID IT WOULD BE AT LEAST SEVERAL WEEKS TO GET THE PART AND TO PARK THE JEEP DUE TO THE STALLING OUT SITUATION. WROTE AN EMAIL TO THE JEEP CEO. JEEP RESPONDED. THE TIPM WAS REPLACED IN EARLY SEPT. STALLING IS GONE BUT THE ROUGH IDLE IS NOW BACK. THIS ISSUES COULD BE VERY DANGEROUS. CONSIDERING HOW JEEPS ARE USED (OFF ROAD, LONG TRIPS) ONE COULD EASILY BE STRANDED OR WORSE. GIVEN THE NUMBER OF COMPLAINTS AND THE LONG PERIOD OF TIME TO GET A PART IT WOULD SEEM LIKE A RECALL IS IN ORDER. IT APPEARS THAT THE PART IS NO LONGER MANUFACTURED DUE TO A BANKRUPTCY OF THE OEM. THERE ARE THOUSANDS OF US HAVING THIS PROBLEM AND WE NEED HELP! *TR

TIPM- I WENT TO START MY JEEP THIS MORNING THAT FELT LIKE A WEAK START UP, IT THEN HICCUPED AND DIED. THINKING IT MAYBE JUST A ONE TIME INCIDENT, TRIED AGAIN, WITH THE RESULT OF THE STARTER JUST CRANKING FOR ABOUT 5-6 SECONDS. THIS REPEATED MULTIPLE MORE TIMES BEFORE I CALLED A TOW TRUCK TO TAKE TO A LOCAL MECHANIC. IT WAS DIAGNOSED WITH BAD FUEL PUMPS, AND THE COST TO REPLACE WAS $1600. THIS PROMPTED ME TO CALL THE DEALERSHIP AND ASK IF THAT'S EVEN POSSIBLE. AFTER EXPLAINING THE ISSUE AT HAND, THE SERVICE MANAGER TOLD ME THAT HE DOESN'T BELIEVE THE ISSUE TO BE CAUSED BY FAULTY PUMPS, BUT FROM THE TIPM. THIS IS OBVIOUSLY NOT THE FIRST TIME HE HAS HEARD OF THIS ISSUE. I THEN DID SOME RESEARCH ON THE WEB AND FOUND THIS TO BE A PRETTY PREVALENT ISSUE AMONGST OWNERS OF THIS YEAR, MAKE, AND MODEL. WHEN I CALLED HIM BACK TO SEE IF THE BACKORDER ISSUES WERE TRUE, HE TOLD ME IT WOULD TAKE AROUND THREE WEEKS TO GET THE PART. I IMMEDIATELY ASKED FOR THE JEEP CORPORATE NUMBER, CALLED THEM, AND BEGAN TO SPEAK TO A GUY ABOUT IT THERE. HE TOLD ME THAT THE PRODUCTION RATE WAS ONE PER 7 DAYS... AND THAT COUPLED WITH THERE ARE TONS OF THESE CASES OUT THERE IS WHY IT WAS GOING TO TAKE A WHILE TO GET THE PART. HE WENT ON TO TELL ME THAT SOUNDS CRAZY, BUT ITS JUST HOW FAST, (OR SLOW) THEY ARE PRODUCING THEM. I ASKED IF THE NEW PRODUCT WAS A REPLICA OF THE ORIGINAL AND HE SAID THIS IS A SOLUTION FOR THE PREVIOUS ONE AND WOULD FIX THE PROBLEM, NOT JUST A BANDAID. HE ADVISED ME TO HAVE IT FIXED AND HOPE THE RECALL COMES AND I WOULD BE ELIGIBLE FOR A REIMBURSEMENT. WITH THE PRICE OF THIS FIX BEING SO HIGH AND THE AMOUNT OF PEOPLE AFFECTED, THIS HAS TO BE RECALLED. PLEASE HAVE ANYONE HAVING THIS ISSUE FILE A COMPLAINT HERE. THIS CUSTOMER SERVICE REP TOLD ME THERE JUST HASN'T BEEN ENOUGH FORMAL COMPLAINTS ABOUT IT TO VALIDATE A RECALL.... *TR

THE 1ST TIME THIS HAPPENED WAS ABOUT A YEAR AGO THEN NOW AT 25K MILES CLUNKING SOUND FROM REAR END THE DEALER IS REPLACING THE SHOCKS AND SHOCK MOUNTS FOR THE 2ND TIME.. NO REASON WHY BUT I AM NOW OUT OF WARRANTY AM I GOING HAVE TO PAY FOR THIS WHEN IT HAPPENS AGAIN THIS IS A SAFETY ISSUE!!!!! *TR

RECENTLY HAVING ISSUES WHILE TRYING TO START MY 2011 JEEP GC. THE ENGINE WILL TURN OVER BUT WILL NOT START THE ELECTRONIC THROTTLE CONTROL (ETC) WARNING LIGHT COMES ON. THIS HAS BEEN HAPPENING INTERMITTENTLY AND BECOMING MORE FREQUENT. IN DOING RESEARCH, IT SEEMS THIS IS A COMMON PROBLEM WITH THIS MODEL AND THE REPLACEMENT PART IS NOT ONLY COSTLY, BUT ON BO FOR A UNDISCLOSED TIME FRAME. *TR

VEHICLE WILL NOT START. APPARENTLY ALL OF THE 2011 SUV JEEP GRAND CHEROKEES HAVE THE ISSUE WITH THE TIPM. THE PART WILL COST ME OVER A THOUSAND DOLLARS TO REPAIR AND THE PART IS ON BACKORDER. IN THE MEANTIME, I HAVE NO TRANSPORTATION TO GET TO WORK. I HAVE BAD KNEES AND A BAD BACK AND CANNOT CONTINUE TAKING THE BUS. I AM A TEACHER AND HAVE BEEN LATE GETTING TO SCHOOL FOR THE PAST 2 WEEKS. *TR

THE REMOTE START ON THE JEEP STARTS BUT DOES NOT RUN. I WAS TOLD THE TIPM WAS BAD IN IT AND CUTS OFF FUEL TO THE JEEP AND ALSO CAUSES THE AR BAGS NOT TO WORK, ALSO CONTROLS ALOT OF OTHER ELECTRICAL PARTS ON THE JEEP. I FEEL JEEP SHOULD HAVE ALREADY HAD A RECALL ON THIS PART AS THEY KNOW THERE ARE NUMEROUS PROBLEMS ANAD THEY ARE PUTTING PEOPLE IN DANGER WHILE DRIVING. I UNDERTAND THERE ARE SO MANY BAD THEY ARE ON BACK ORDER FOR "SEVERAL MONTHS". THIS IS NOT FAIR TO THE CONSUMER TO BE PLACED IN THIS KIND OF DANGER, NOR NOT BE ABLE TO GET THE PART FOR OVER SEVERAL MONTHS. *TR

THERE SEEMS TO BE THOUSANDS OF CASES ON THE INTERNET LIKE MINE. THE CAR WON'T START WHEN COLD. TO GET IT TO START, YOU HAVE TO TRY AND TRY PUSHING THE STARTER BUTTON. EVENTUALLY, IT WILL START AFTER 10-25 TIMES. I'M TOLD THIS IS CAUSED BY A DEFECTIVE TIPM (COMPUTER). I'M TOLD THAT EVENTUALLY THE CAR WON'T START AT ALL. I SEE THIS AS A SAFETY ISSUE, AS IF YOU CAN'T GET YOUR CAR STARTED YOU CAN GET INTO A LOT OF TROUBLE IF YOU ARE IN HARM'S WAY. THERE ARE THOUSANDS OF ISSUES LIKE THIS. THE REPLACEMENT PART IS NOT EVEN AVAILABLE. CHRYSLER TOLD ME IT WOULD TAKE 3 WEEKS TO EVEN GET THE REPLACEMENT COMPUTER. THAT MEANS THAT THE CAR IS ESSENTIALLY NOT USABLE FOR AT A MINIMUM 3 WEEKS. THIS CAR NEEDS TO BE RECALLED. *TR

2011 JEEP GRAND CHEROKEE. I HAVE BEEN WAITING SINCE JULY FOR TIPM REPLACEMENT . (WENT OUT @ 17,000 MILES) VEHICLE DIFFICULT TO START. WAS TOLD BY DEALERSHIP TO KEEP TRYING TO DRIVE UNTIL THE PART BECAME AVAILABLE. HOWEVER, DURING THIS TIME THE VEHICLE STARTED STALLING IN TRAFFIC AND WHILE DRIVING, MAKING THIS A VERY UNSAFE SITUATION! CAR IS PARKED NOW AND DEALER ESTIMATES 4-6 WKS UNTIL TIPM WILL BECOME AVAILABLE DUE TO BACKORDER. *TR