2011 JEEP GRAND CHEROKEE Complaints

INITIALLY, I TOOK THE CAR (2011 JEEP GRAND CHEROKEE) TO THE DEALER DUE TO A ROUGH IDLE, A SHAKING THAT HAD NOT OCCURRED BEFORE. THEY DISMISSED IT SAYING IT WAS DUE TO US RUNNING THE AIR CONDITIONING DURING THE SUMMER. I THEN RAN THE CAR WITH OUT THE AC ON AND IT STILL OCCURRED. NEXT, THE CAR BEGAN CRANKING AND NOT STARTING. I LOOKED UP THE SYMPTOMS ON THE INTERNET AND SAW MANY OTHERS HAD PROBLEMS WITH THE JEEP/CHRYSLER TIPM PART. I TOOK THE CAR BACK TO THE DEALER, DESCRIBED THE PROBLEM, AND ASKED THEM TO LOOK IN TO THE TIPM ALSO AS OTHERS WERE HAVING THE SAME PROBLEM. THE DIAGNOSED THE PROBLEM AS "TWO CODES" THAT NEEDED TO BE UPDATED AND NOT THE TIPM. WITHIN 24 HOURS, THE CAR DID NOT START AND CRANKED AGAIN. FOR THE THIRD TIME, I TOOK THE CAR TO THE DEALER. THEY THEN REPORTED IT COULD EITHER BE THE FUEL PUMP OR THE TIPM. ( I TOLD THEM THAT WAS WHAT I HAD ASKED FOR THEM TO LOOK AT THE LAST VISIT.) THEY THEN DETERMINED IT IS THE TIPM, AND THE NEEDED PART WILL NOT BE AVAILABLE UNTIL 9-25-13, LEAVING ME CAR LESS UNTIL THAT TIME. MY EXTENDED WARRANTY ONLY COVERS A 5 DAY RENTAL AND CHRYSLER HAS THUS FAR REFUSED TO PROVIDE A RENTAL UNTIL THE PART IS RECEIVED. THANK YOU.

VEHICLE CRANKS BUT DOES NOT STARTS. PART NOT AVAILABLE. DEALER CLAIMS IS IN NATIONAL BACKORDER. VEHICLE WAS TOWED TO DEALER AND DIAGNOSED AS A DEFECTIVE TOTAL INTEGRATED POWER MODULE. OTHER 17 SIMILAR VEHICLES WAITING FOR SAME PART AT CHRYSLER JEEP DEALER REPAIR SHOP.

I TRIED TO START MY JEEP GRAND CHEROKEE 2011 WITH THE PUSH START AND IT TURNED OVER BUT WOULD NOT CRANK. I FINALLY GOT IT CRANK AFTER SEVERAL TRIES AND WAITING FIVE MINUTES. I HAVE SINCE EXPERIENCED INTERMITTENT PROBLEMS STARTING MY JEEP EACH MORNING OR AFTER IT SITS FOR MORE THAN FOUR HOURS. IN THE PAST WEEK I HAVE EXPERIENCED DIFFICULTY STARTING EVERYDAY. IT GETTING HARDER TO START. I READ ONLINE THAT A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM AND SOMEONE RECOMMENDED USING THE REMOTE START BUTTON TO START YOUR VEHICLE. THAT IS THE ONLY WAY I HAVE BEEN SUCCESSFUL GETTING MY JEEP CRANKED EACH DAY. I TOOK MY VEHICLE TO THE JEEP DEALERSHIP AND THEY SAID I NEED A TIPM AND IT IS NOT COVERED UNDER WARRANTY. I AM A FEMALE NURSE WHO DRIVES MY CAR FOR A LIVING AND I DO NOT FEEL SAFE IN MY VEHICLE. I GO IN UNSAFE AREAS FOR MY JOB AND IT IS NOT A GOOD FEELING WORRY IF MY JEEP START. IT IS GOING TO COST OVER 1200.00 TO GET MY CAR REPAIRED AND PART IS ON BACK ORDER. I WORRY EVERYDAY THAT I WILL GET STRANDED AND THIS IS SUPPOSE TO BE AN AWARD WINNING SUV. PLEASE HELP ME!

CAR WON'T STOP. TIPM FUSE EXPLODED. JEEP DEALER SAYS I WON'T HAVE A CAR FOR2 WEEKS AND JEEP WON'T COVER THIS MAIN STREAM ISSUE. I FOUND 1200 COMPLAINTS ON THE SAME ISSUE. WE WANT EXTENDED WARRANTY OR FULL RECALL ON ALL JEEP GRAND CHEROKEES. 2011 AND 2012. PEOPLE CAN DIE IF THEIR CAR SHUTS OFF ON THE HIGHWAY. I WAS WARNED I CAN DIE IF I DRIVE THIS JEEP BY SHAVER JEEP IN THOUSAND OAKS CA. TIPM NEEDS RECALL AND WILL END UP KILLING JEEP OWNERS

STARTED HAVING PROBLEMS STARTING MY JEEP ON AUGUST 13TH 2013. I TRAVEL TO ALL PARTS OF THE CITY AND IN SOME CASES FIND MYSELF IN AREAS THAT YOU WOULD MOST CERTAINLY NOT WANT TO BE STRANDED...BY THE END OF THE DAY, I FOUND MYSELF IN A BAD PART OF TOWN AND THE VEHICLE WOULD NOT TURN OVER...TOOK ABOUT 25 MINUTES TO FINAL START AND I GOT IT HOME. THE NEXT MORNING, THE SAME PROBLEM. WHEN I FINALLY GOT IT STARTED, I TOOK IT DIRECTLY TO THE DEALERSHIP....THERE IT HAS BEEN FOR ALMOST 4 WEEKS W/ NO REAL SOLUTION IN SIGHT..I AM TOLD IT MAY BE THE TIPM??? AND THAT THIS PART MAY NOT EVEN BE AVAILABLE THROUGH A 2ND OR 3RD PARTY MANUFACTURER THAT MAY BE GOING OUT OF BUSINESS?? WHERE DOES CHRYSELER STAND ON THIS??? SOUNDS LIKE THIS IS A HUGFE ISSUE THAT IS CROPPING UP AND NOBODY HAS ANY ANSWERS FOR THE HOW MANY THOUSANDS OF CONSUMERS W/ THE SAME ISSUE?? I PRAY IT DOESN'T PUT SOMEONE IN A COMPROMISING POSITION WHEREIN THEY ARE INJURED BY CIRCUMSTANCE THROUGH THIS ISSUE OR STRANDED W/ A HEALTH CONDITION THAT LEADS TO SOMETHING MORE???

STARTING ISSUES - CRANKS BUT WON'T START. 2011 JEEP GC OVERLAND 4X4 5.7L HEMI, 19,200 MILES. BAD PART: "TOTALLY INTEGRATED POWER MODULE" (TIPM) PART# RL692316AI. PART IS ON "BACK ORDER" DEALER BEST GUESS IS 3 TO 6 WKS OR MORE - THEY DO NOT KNOW. CORPORATE CONFIRMED PARTS SITUATION. AUG 26, 2013 1ST DAY JEEP IN SHOP. DEALERS NOW HAS 3 VEHICLES ALL WAITING FOR THIS PART. MY CONCERN IS THAT THERE IS MORE DEMAND THAN PARTS AND WILL THE NEW PART BE UPGRADED TO ELIMINATE PROBLEM. DEALER PART COST ABOUT $1,000 PLUS LABOR IF OUT OF WARRANTY. SEPT 5, 2013 NOW 11 DAYS IN SHOP WITH NO MORE INFORMATION ON PART. I HOPE THIS DATA WILL SUPPORT A RECALL FOR TIPM PART # RL692316A USED IN 2011 JEEP GRAND CHEROKEE AND OTHER VEHICLES TOO. *JB

DIAGNOSED AS TIPM PROBLEM (TOTALLY INTEGRATED POWER MODULE) CAR INITIALLY HAD PROBLEMS WITH HEADLAMPS AND WIPERS MALFUNCTIONING, THEN IGNITION WOULDN'T TURN OVER AND THEN WHEN IT FINALLY DID THE CAR COULD NOT BE TURNED OFF! BROUGHT CAR STRAIGHT TO JEEP DEALER AFTER IT WOULDN'T TURN OFF AND WAS TOLD IT WAS TIPM. THEY SAID PART WAS BACK ORDERED OVER A MONTH AND CAR CAN NOT BE DRIVEN IN THE MEANTIME. THIS IS A HUGE CONSUMER PROBLEM ACROSS THE COUNTRY WITH MULTIPLE MODEL JEEPS AND SEVERAL MODEL YEARS. THE PART IS IMPOSSIBLE TO GET AND I WAS EVEN TOLD A BOAT SANK AND THAT IT WHY IT IS BACK ORDERED NATIONALLY FOR MONTHS. LOOKING AT OTHER CONSUMER COMPLAINTS ONLINE THIS SHOULD BE A RECALL. CARS ARE NOT ABLE TO BE DRIVEN AND PEOPLE ARE WAITING MONTHS FOR THE PART. *JB

MY JEEP GRAND CHEROKEE OVERLAND 4X4 2011 IS EXPERIENCING STARTING PROBLEMS. THE YARK JEEP DEALER IN TOLEDO OHIO DIAGNOSED THE PROBLEM TO BE THE TOTAL INTEGRATED POWER MODULE OR TIPM ON SEPTEMBER 4, 2013. I HAD NOT DRIVEN THE CAR FOR 5 DAYS DUE TO A FEAR OF BEING IN A STRANGE PLACE AND NOT BEING ABLE TO GET THE CAR STARTED. THE YARK DEALERSHIP, ON ADVICE OF CHRYSLER, PERFORMED A SOFTWARE UPDATE, WHICH SEEMED TO WORK FOR ABOUT AN HOUR AT THE DEALERSHIP. THEN IT [CONSTANT STARTER CRANKING, WHICH THE DEALERSHIP SAID WAS BECAUSE THE TIPM WAS NOT SENDING ANY POWER TO THE FUEL PUMP] STARTED AGAIN AT THE DEALERSHIP. NOW, I AM BEING TOLD, BY THE YARK DEALERSHIP, THAT THERE IS A 2000 PART BACKLOG ON THE TIPM AND THAT THE PART-DISTRIBUTOR RE-STOCKING DATE HAS MOVED FROM 9/9/2013 TO 9/23/2013. IF THE DELIVERY DATE HOLDS I WILL BE WITHOUT MY VEHICLE FOR ABOUT THREE WEEKS. INTERNET RESEARCH (HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0F8B2B/1112) REVEALS MANY PEOPLE THAT THE SAME PROBLEM AND CHRYSLER WILL NOT PAY FOR A RENTAL CAR UNLESS THE TIPM IS TOTALLY NON-FUNCTIONAL WHICH I FEEL IS UNACCEPTABLE.

INCIDENT ON 8/29/13 CAR STALLED TO START- TOOK CAR TO DEALER ON 8/30/13 AND THEY DIAGNOSED IT TO BE THE TIPM. PART WAS ORDERED BUT THE DEALER DOES NOT KNOW WHEN IT IS COMING IN AND IT IS ON NATIONAL BACKORDER. THIS TIPM CAUSES THE CAR NOT TO START. IT TOOK ME ABOUT 5 TRIES TO START MY CAR- THEN FINALLY IT STARTED. THE CAR BASICALLY STARTS WHEN IT WANTS TO. CALLED CORPORATE 9/4 AND SPOKE WITH ELLA COMPLAINING ON THE ISSUE. SHE THEN CALLED THE DEALER AND CONFIRMED THAT PART HAS BEEN ORDERED BUT DOES NOT KNOW AN ARRIVAL DATE. SHE SAID THEY WILL EMAIL MONTHLY ON THE STATUS OF MY PART. I THEN SAID "MONTHLY". SHE REPLIED YES WE DON'T KNOW WHEN THE PART WILL BE IN. I TOLD HER I AM GETTING VERY AGITATED AND THAT I CANNOT AFFORD TO PAY A CAR NOTE ON TOP OF A RENTAL. I ASKED HER WHAT DO THEY DO IN A SITUATION WHEN A CAR CANNOT BE FIXED???? DO YOU REFUND $$ GIVE A NEW CAR.... SHE COULD NOT ANSWER (BASICALLY SAYING NO). I TOLD HER MY RENTAL WILL BE UP ON SATURDAY AND I WANT A NEW ONE ON THEIR EXPENSE BECAUSE THEIR SHOULD BE NO REASON FOR THE DEALER NOT HAVING THIS PART OR KNOWING WHEN IT WILL BE IN. SHE ADVISED ME TO CALL BACK ON SATURDAY REGARDING THE RENTAL. SOME CARS AT MY DEALER HAVE BEEN WAITING FOR THIS PART FOR MONTH. SHE STATED THAT SHE WILL ESCALATE ME FILE WITH SPECIAL TRACKING. IT SEEMS LIKE CHRYSLER IS TELLING ALL VEHICLE OWNERS THIS. *JB

MY 2011 JEEP GRAND CHEROKEE FINALLY STOPPED ON SEPTEMBER 2, 2013. I HAD TO HAVE IT TOWED TO THE NEAREST JEEP DEALERSHIP. AFTER THREE WEEKS OF IT NOT WANTING TO START AND LEAVING ME STRANDED SEVERAL TIMES I WAS FORCED TO BUY A NEW BATTERY ONLY FOR IT TO DO THE SAME THING. TODAY IT WAS DIAGNOSED AS HAVING A BAD TIPM. BUT THAT'S NOT THE BAD PART, A TIPM IS $1200.00 AND IT IS ON BACK ORDER INDEFINITELY! LOOKED IT UP ONLINE TODAY AND FOUND HUNDREDS OF PEOPLE WAITING FOR THE SAME TIPM PART. THIS ITEM SHOULD BE RECALLED BY JEEP AND REPAIRED FOR NO CHARGE SINCE IT ALSO CONTROLS THE AIRBAGS. JEEP NEEDS TO FIX THIS PROBLEM IMMEDIATELY. IN THE MEANTIME, I, ALONG WITH SEVERAL OTHER HUNDRED PEOPLE, HAVE A 2 YEAR OLD CAR THAT IS JUST SITTING AT A DEALERSHIP AND WE ARE NOT ABLE TO GET FIXED. *JB