2011 JEEP GRAND CHEROKEE Complaints

WENT TO START MY JEEP AFTER IT SAT FOR A FEW HOURS AND NOTICED EXTENDED CRANKING. IT DID FIRE UP AND I DROVE 65 MILES TO THE GYM. SAME EXTENDED CRANKING ISSUE WHEN I GOT OUT THE GYM AN HOUR LATER, BUT EVENTUALLY, STARTED AND I MADE IT HOME. DID THIS ONE MORE TIME FEW DAYS LATER AND THE FIRST MONDAY IN AUGUST IT WOULDN'T START WHEN I WENT TO LEAVE FOR WORK IN THE MORNING. TOOK MY WIFE'S VEHICLE O WORK AND SHE TRIED IT A FEW HOURS LATER AND IT FIRED RIGHT UP. BROUGHT TO LOCAL SHOP TO HAVE THEM LOOK AT IT SINCE THEY CAN SERVICE MY EXTENDED WARRANTY. AFTER A FEW DAYS THERE I WAS NOTIFIED THAT IT WAS HE TIPM AND THE PART WE ON ORDER, BUT WAS ON NATIONAL BACK ORDER FROM JEEP AND I WAS NUMBER 141 IN LINE WAITING FOR ONE. AS OF TODAY, 9/3/14, STILL NO PART AND STILL NO ESTIMATED DELIVERY OF SAID TIPM. I HAVE NOT BEEN ABLE TO DRIVE THE JEEP SINCE THEN BECAUSE IT IS UNRELIABLE TRANSPORTATION AND MY JOB REQUIRES ME TO TRAVEL UP TO 300 MILES PER DAY. HAVE NOW MADE TWO PAYMENTS ON A VEHICLE I CAN'T USE. *JB

MY PROBLEM IS WITH MY TOTALLY INTEGRATED POWER MODULE (TIPM). IT IS FAULTY AND NEEDS REPLACED AND SO ARE 25,000 OTHER 2011 VEHICLES IN THE USA. PART IS ON BACKORDER AND THERE IS A BUSINESS PROBLEM WITH THE VENDOR. I AM FLAGGING THIS SITUATION AS A LIFE, HEALTH, AND SAFETY MATTER NOW BECAUSE YOU HAVE ON FILE 5 - 2011 JEEP GRAND CHEROKEE ACCIDENTS WHERE THE AIR BAGS WERE WRITTEN UP IN THE POLICE REPORTS AS NOT DEPLOYING. THIS GOES RIGHT BACK TO THE TIPM WHICH IS THE BRAINS OF THE WHOLE VEHICLE. THE AIR BAGS ARE WIRED INTO THE TOTALLY INTEGRATED POWER MODULE. THIS IS THE CASE WHERE YOU NEED TO CONNECT THE DOTS. THERE ARE THOUSANDS OF US OUT THERE THAT WON'T START BECAUSE WE NEED THE TIPM. WHAT ABOUT THE OTHER THOUSANDS OUT THERE THAT DIDN'T DEVELOP THE FAULT YET IN THE TIPM BUT IN THE EVENT OF AN ACCIDENT THE ODDS THAT THE AIR BAGS DON'T DEPLOY HAS BEEN GREATLY INCREASED. THIS CONSUMER/JEEP OWNER HAS NO FAITH AT ALL THAT MY BAGS WILL EVER DEPLOY WHEN NEEDED. WHEN MY JEEP IS RETURNED TO ME I AM IMMEDIATELY TRADING IT IN. NHTSA NEEDS TO FORCE CHRYSLER TO MAKE A RECALL, THEY WILL NEVER DO IT ON THEIR OWN.[XXX]PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.552 (B) (6). *JB

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE INTEGRATED PART MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.

MY VEHICLE WOULD NOT CRANK AND STALLS. BATTERY REPLACED, $179.00 LATER.MECHANIC TOLD ME THAT IT HAD UPDATES AND REFLASHED THOSE FOR $50.00 AND ADVISED ME TO TAKE BACK TO THE DEALERSHIP FOR AN INTEGRATED MODULE. AFTER SERVICE EVALUATED MY JEEP, I WAS TOLD THAT THE PROBLEM EXISTED IN THE TIPM. THIS PRODUCT IS ON AT LEAST A 6 WEEK BACK ORDER AND THAT IS NOT A GUARANTEE. ALSO, THERE HAVE BEEN NO RECALLS ON THIS PRODUCT. I HAVE A BUSY COMMUTE TO WORK IN HEAVY TRAFFIC. MY JEEP STALLED ON THE INTERSTATE AND I HAD TO VEER TOWARD THE DITCH TO AVOID AN ACCIDENT. IF I WERE HIT, WOULD MY AIRBAGS EVEN DEPLOY? THIS IS A SAFETY VIOLATION! *JS

THE TIPM, A PART OF THE COMPUTER, HAS FAILED AND THE VEHICLE WILL NO LONGER START. VEHICLES HAVE ALSO BEEN KNOWN TO STALL, ALTHOUGH THIS DID NOT HAPPEN TO ME. CHRYSLER HAS FAILED TO RECALL DESPITE HUNDREDS OF ISSUES. MY SMALL DEALER IN GREENSBORO, NC HAS 4 VEHICLES WITH THIS ISSUES. THERE ARE NO PARTS AVAILABLE, AND THEY ARE GIVING NO ESTIMATE ON WHEN PARTS WILL BE AVAILABLE. SO FAR CHRYSLER HAS FAILED TO RECOGNIZE THE WIDESPREAD NATURE OF THE INCIDENT, DESPITE HUNDREDS OF ONLINE POSTS BY OWNERS, AND MY DEALERS RECOGNITION OF MULTIPLE VEHICLES IN THEIR SHOP FOR THIS ISSUE. *JS

THIS ISSUE HAS TO DO WITH THE TOTALLY INTEGRATED POWER MODULE (TIPM) USED IN JEEP AND OTHER MAKES. THIS PART IS RESPONSIBLE FOR A LOT OF THE POWER SWITCHING/MODULATION/DISTRIBUTION, AND COMMUNICATIONS WITH OTHER SYSTEMS IN THE ELECTRICAL SYSTEM. THERE ARE NUMEROUS COMPLAINTS ONLINE REGARDING THIS PART THAT IS ON NATIONAL BACKORDER. OUR CAR HAS BEEN OUT OF SERVICE SITTING AT A JEEP DEALER SINCE JULY WITH NO ESTIMATE FROM CHRYSLER OF WHEN THE PART MIGHT BE AVAILABLE. THERE HAS BEEN NO TALK OF A RECALL AT THIS POINT. THE PART ALMOST ALWAYS GOES BAD AFTER THE WARRANTY HAS LAPSED AND COSTS ANYWHERE FROM $900 - $1400 DEPENDING ON THE DEALERSHIP, ETC. ONCE IT GOES, THE CAR IS RENDERED USELESS. WE SPENT $2,000 AT A MECHANIC WHO THOUGHT IT WAS THE FUEL PUMP AND AN ADDITIONAL $1000+ ON A RENTAL CAR BEFORE THE CAR WAS TOWED TO THE DEALER. WE ARE UNABLE TO ONLY HAVE ONE CAR, SO WE HAVE NOW BOUGHT A THIRD CAR. FORTUNATELY WE ARE IN A POSITION TO DO THIS. MANY PEOPLE ARE UNABLE TO AFFORD EVEN A RENTAL. THE SAFETY ISSUE COMES INTO PLAY BECAUSE THE CAR MAY JSUT STOP WHILE YOU ARE DRIVING. THIS DID HAPPEN TO OURS ONCE, BUT IT WAS BEFORE THERE WAS AN OBVIOUS PROBLEM AND THE CAR WORKED FINE AFTER THE INCIDENT SO WE NEVER LOOKED INTO IT. THERE IS ALSO THE ISSUE THAT SOMETIMES IT MAY START, BUT IF YOU TURN THE CAR OFF IT MAY NOT START THE NEXT TIME POSSIBLY STRANDING THE DRIVER WHO KNOWS WHERE. AT THIS POINT PEOPLE WOULD JUST LIKE THIS ISSUE ACKNOWLEDGED AND INVESTIGATED.

I HAVE A 2011 JEEP GRAND CHEROKEE THAT HAS A DEFECTIVE PART CALLED A TIPM (TOTALLY INTEGRATED POWER MODULE). IT DOWNLOADS DATA AND IS PART OF THE ONBOARD COMPUTER AND SPECIALIZED FOR EACH VEHICLE. *TT MY DEFECTIVE TIPM CAUSES THE VEHICLE TO STALL AND EVENTUALLY IT WILL PREVENT IT FROM STARTING. THE TIPM IS COVERED UNDER MY EXTENDED WARRANTY, BUT THE PART IS ON NATIONAL BACKORDER AND CHRYSLER IS UNABLE TO GET IT FROM THE MANUFACTURER (AT LEAST THAT'S WHAT THEY TELL US). I HAVE READ ON SOME MESSAGE BOARDS THAT THEY DO NOT HAVE THE RIGHTS TO PRODUCE THE TIPM THEMSELVES AND THAT THE COMPANY THAT MAKES IT IS GOING BANKRUPT AND CLOSING. IT IS ALSO LIKELY THAT WHOEVER MAKES IT IS IN ANOTHER COUNTRY (THEY WILL NOT TELL US WHERE). CHRYSLER IS TREATING PEOPLE DIFFERENTLY - THOSE WITHOUT WARRANTIES ARE COMPLETELY OUT OF LUCK. THEY HAVE NO WORKING/SAFE/RELIABLE VEHICLE AND HAVE TO PAY FOR THE REPAIR, BUT SINCE THE PART IS NOT AVAILABLE, NO LUCK AND NO TRANSPORTATION. THOSE OF US WITH WARRANTIES ARE TOLD DIFFERENT LIES. THEY GIVE US A DATE THAT IS A MONTH OR TWO AWAY, THEN WHEN THAT COMES AROUND, THEY CHANGE THE DATE. WE HAVE THE ADDED "BONUS" OF BEING IN JEOPARDY EACH AND EVERY TIME WE DRIVE SOMEWHERE AND NOT KNOWING IF WE WILL BE STRANDED OR NOT. THERE ARE AT LEAST SEVERAL HUNDRED PEOPLE HAVING THIS PROBLEM, AND ACCORDING TO ONE POST I READ ON EDMUNDS.COM, THE CHRYSLER CASE MANAGER TOLD SOMEONE THAT 25,000 OF THESE WERE NEEDED. CHRYSLER IS WELL AWARE OF THIS DEFECT, BUT THEY REFUSE TO DO A RECALL AND SO FAR THEY HAVE NOT PROVIDED ME WITH A RENTAL CAR. THEY CLAIM THAT THEY WILL, BUT THEN PLAY THE PHONE GAME, WHERE CHRYSLER USA, CANNOT REACH THE SERVICE MANAGER AT THE LOCAL DEALERSHIP, WHO CANNOT REACH THE RENTAL DEPARTMENT AND SO ON.

I HAVE A 2011 JEEP GRAND CHEROKEE, AND WAS EXPERIENCING THE SAME COLD START ISSUES I DROVE IT FOR ABOUT ANOTHER 2 WEEKS AND ON ONE TRIP I DROVE ABOUT AN HOUR OUT OF TOWN AND HAD TO RUN INTO A BANK. WHEN I GOT BACK IN MY CAR I STARTED IT AND DIED RIGHT IN THE MIDDLE OF THE DRIVEWAY I WAS EXITING. TOOK 30 MINUTES FOR IT TO RESTART. THE PAPERWORK SAYS THEY REPLACED THE WIN (WIRELESS IGNITION NODE). 11 DAYS IN THE SHOP. THE NEXT MORNING I WENT OUT TO GO TO WORK AND THE CAR WOULD NOT START. CALLED DEALERSHIP TOLD ME TO BRING IT BACK UP. I DID THE NEXT DAY, THIS TIME GETTING A DODGE DART FROM THE RENTAL COMPANY 8 DAYS IN THE SHOP WHEN I RECEIVED A CALL THAT IT WAS READY, THIS TIME THEY REPLACED THE IGNITION MODULE AND GAVE ME A NEW REMOTE KEY. THE NEXT DAY AUG 8TH WENT TO GO TO WORK AND THE CAR WOULDN'T START. HALF HOUR LATER GOT THE CAR STARTED AND BACK TO DEALERSHIP, THIS TIME I RECEIVED A NISSAN VERSA RENTAL. THEY HAVE HAD IT EVER SINCE 14 DAYS AND COUNTING. I TALK TO SERVICE DEPARTMENT ON THURSDAY AUGUST 15TH. AND THEY TOLD ME THEY GOT IT NOT TO START AND THAT IT WAS THE FUEL INJECTORS, I INTERJECTED AND TOLD HIM ABOUT THIS FORUM AND TO CHECK THE TIPM AND THEY JUST RELEASED 2000 FROM THE FACTORY ON THE 13TH. SAID HE WOULD SPEAK WITH TECHNICIAN AND GET BACK TO ME. CALLED ME FRIDAY AND SAID THEY WERE REPLACING THE TIPM AND HE WOULD HAVE A BETTER IDEA ON A TIME FRAME BY THE MIDDLE OF THIS WEEK. I CALLED TODAY AND THEY ARE TELLING ME THAT ITS BACK ORDERED TO SEPT. NOT GIVING ME ANY SPECIFICS OF WHEN IN SEPT. THE SERVICE MANAGER GAVE ME CHRYSLER NUMBER TO CALL AND COMPLAIN.THIS IS A SERIOUS ISSUE WITH MANY INDIVIDUALS EFFECTED IT NEEDS TO BE LOOKED INTO AS A RECALL ISSUE. WHAT HAPPENS IF THE COMPANY IN MEXICO WHO MAKES THE PART GOES OUT OF BUSINESS. THIS IS WRONG ESPECIALLY FOR A TAXPAYERS BAILOUT COMPANY.. *TT

I WOULD LIKE TO PLACE A FORMAL COMPLIANT AGAINST CHRYSLER GROUP, LLC. MY FAMILY ALONG WITH HUNDREDS, IF NOT THOUSANDS OF OTHER 2011 JEEP GRAND CHEROKEE OWNERS. THIS ISSUE IS AROUND THE TIPM DEVICE THAT SEEMS TO BE FAILING ON MANY CONSUMER'S VEHICLE DATING BACK TO THE EARLY PART OF 2013. FINALLY, AFTER A COUPLE TO TRIPS TO THE SERVICE DEPARTMENT FOR THIS ISSUE, I WAS FINALLY TOLD THE PART IS ON BACK ORDER. THE PROBLEM IS THE DEALER, NOR THE CHRYSLER GROUP DOESN'T HAVE AN IDEA WHEN THIS PART WILL BE AVAILABLE LEAVING MANY OF US WITHOUT A CAR FOR AN UNDETERMINED AMOUNT OF TIME. THIS PART (TIPM) NEEDS TO BE PLACED ON OFFICIAL RECALL BY THE CORPORATION AND UNTIL IT ACTUALLY IS.........IT HAS PLACED UNDUE FINANCIAL STRAIN OF MANY OF THE OWNERS OF THE JEEP. WE ARE EXPECTED BY THE BANKS TO CONTINUE PAYING OUR CAR NOTE, ALONG WITH INSURANCE. NOW CHRSYLER IS SAYING THAT WE MUST ALSO COME OUT OF POCKET FOR RENTALS TO REPLACE THE VEHICLES WE HAVE AND OR PAYING FOR UNTIL THEY RESOLVE THIS ISSUE. THIS IS SO NOT RIGHT ON SO MANY LEVELS AND APPARENTLY THEY CAN GET AWAY WITH THIS WITHOUT RECOURSE. IN CONCLUSION, JUST ASKING THE JUSTICE DEPARTMENT TO LOOK INTO THIS ISSUE AND ASSIST US CONSUMERS BEING HELD HOSTAGE BY CHRYSLER GROUP, LLC. *TT

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT WAS NOT REPAIRED. THE TECHNICIAN STATED THAT BECAUSE THE CHECK ENGINE LAMP WAS NOT ILLUMINATED, THE VEHICLE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.