2011 JEEP GRAND CHEROKEE Complaints

BEGINNING THE EVENING OF JULY 30, I EXPERIENCED ISSUES WITH STARTING MY GRAND CHEROKEE. THESE ISSUES WERE SPORADIC, HOWEVER ONCE EVERY THREE OR FOUR TIMES I ATTEMPTED TO START THE ENGINE, THE ENGINE WOULD CRANK BUT FAIL TO START. ON JULY 31, I SCHEDULED AN APPOINTMENT WITH MY LOCAL JEEP DEALERSHIP (VIDEON CHRYSLER DODGE JEEP IN NEWTOWN SQUARE, PA) FOR AUGUST 5. BY AUGUST 2, THE JEEP WAS NOT DRIVABLE AS STARTING IT WOULD TAKE 20-30 MINUTES EACH TIME. I WAS FORCED TO RENT A CAR AT MY OWN EXPENSE FOR THE WEEKEND OF AUGUST 3-4. ON AUGUST 5 THE DEALERSHIP DIAGNOSED THE ISSUE AS PERTAINING TO TSB 08-053-11 AND REPROGRAMMED THE TOTALLY INTEGRATED POWER MODULE. ON AUGUST 7, I EXPERIENCED THE NO START ISSUE AGAIN AND SCHEDULED A SECOND APPOINTMENT WITH THE DEALERSHIP FOR AUGUST 8. ON AUGUST 8, THE TIPM WAS IDENTIFIED AS NEEDING TO BE REPLACED. I WAS INFORMED BY THE DEALERSHIP THAT THE NECESSARY PART WAS ON BACKORDER WITH AN ESTIMATED ARRIVAL TIME OF WITHIN ?A FEW WEEKS?. THE DEALERSHIP ADVISED THAT IT WAS OK FOR ME TO CONTINUE DRIVING THE VEHICLE IN THE MEANTIME DESPITE THE ISSUE. ON THE EVENING OF AUGUST 16, WHILE DRIVING THE VEHICLE AT A SPEED OF APPROXIMATELY 40 MILES PER HOUR, THE ENGINE STALLED, CAUSING THE VEHICLE TO LOSE ALL POWER NEAR THE INTERSECTION [XXX] GIVEN THE NATURE OF THE ROAD AS WELL AS THE TRAFFIC AROUND ME, THIS SITUATION POSED A SERIOUS SAFETY HAZARD TO MYSELF, MY PASSENGER, AND OTHERS NEAR MY VEHICLE, AND SINCE THAT POINT I NO LONGER FEEL SAFE OPERATING THE VEHICLE IN ITS CURRENT CONDITION. AS SUCH, I HAVE BEEN ENTIRELY UNABLE TO OPERATE THIS VEHICLE SINCE AUGUST 16. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE ENGINE MODULE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,600. *TR

WHILE DRIVING MY 2011 JEEP GRAND CHEROKEE I SAW WHITE SMOKE COMING FROM THE DRIVER SIDE SUN VISOR AND THEN A BURNING SMELL. I PULLED OVER AND AFTER A FEW MINUTES THE SMOKE CLEARED, THE BRACKET FOR SUN VISOR STAYED HOT AND SHOWS SIGNS OF MELTING. NO INJURIES, THE VEHICLE WAS DRIVEN TO DEALERSHIP IMMEDIATELY. *TR.. UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS TAKEN TO THE HOSPITAL AND A POLICE REPORT WAS FILED. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TOWED TO A BODY SHOP BUT WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 35,000.

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

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 641.

MULTIPLE ISSUES. IT BEGAN WITH THE KEY LESS REMOTE ENTRY NOT WORKING PROPERLY, NOT OPENING OR LOCKING THE CAR. I THEN BEGAN TO NOTICE THE CAR WOULD UNLOCK ITSELF OVERNIGHT (LUCKILY IT IS KEPT IN A GARAGE). MOVING FORWARD, WHEN I WOULD PUT THE KEY IN THE IGNITION, THE CAR WOULD START, I WOULD THEN PUT THE CAR IN REVERSE, AND IT WOULD IMMEDIATELY SHUT OFF, ALL POWER GONE. I WOULD HAVE TO SLAM THE CAR INTO PARK AND TRY AGAIN. MOST RECENTLY, I WILL PUT THE KEY IN THE IGNITION AND TURN THE CAR ON, UNFORTUNATELY, THE CAR NEVER TURNS ON, IT IDLES IN THE IGNITION PHASE JUST BEFORE IT TURNS ON. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. *TR

UNABLE TO USE REMOTE ENTRY AND,START-MESSAGE UNABLE TO LOCATE KEY-HAVE TO USE MANUAL ENTRY SYSTEM ETC. DEALER FIXED SAME DAY. NOW APPROX. ONE YEAR LATER WITH ONLY 8,550 MILES UNABLE TO DO AGAIN SAME TYPE PROBLEM BUT MORE SO-WE WERE TAKEN BOTH SET OF KEYS TO UNLOCK DOORS AND TO START -THEN WOULD NOT DO EITHER BACK TO MANUAL. DEALER SERVICE SAID 10 DAYS -TO 2 WEEKS TO REPLACE -NOW AFTER CHECKING WITH DEALER AFTER 2 WEEKS WE WERE ADVISED UP TO 1 MONTH MORE DUE TO BACKLOG. *TR

I BOUGHT A 2011 GRAND CHEROKEE FROM SHAVE JEEP IN THOUSAND OAKS, CA. THE VEHICLE STARTED TO MALFUNCTION WITHIN DAYS AFTER PURCHASE. IT WOULD SEIZE UP, USUALLY AT HIGHWAY SPEED, STALL OUT, THUS LOSING POWER STEERING AND BRAKES. I BROUGHT THE CAR IN FOR SERVICE ABOUT 8 TIMES UNTIL I ALMOST GOT HIT BY A BIG RIG ON THE HIGHWAY AT NIGHT WHEN MY CAR DIED. THE CONSTANT ENGINE LIGHT READING WAS A CAMSHAFT POSITION SENSOR. CHRYSLER TECHS ATTEMPTED TO RESOLVE THE PROBLEM WITHOUT ANY LUCK. UNFORTUNATELY THE DEALER SWAPPED OUT CARS WITH ME AND I FOUND OUT THEY SOLD THIS VEHICLE WITHOUT TELLING THE NEW OWNERS OF THE MAJOR MECHANICAL PROBLEMS. *TR