2011 JEEP GRAND CHEROKEE Complaints

TRIED TO ENTER VEHICLE. WOULD NOT UNLOCK USING PASSIVE KEY FOB. HAD TO USE A KEY TO UNLOCK DOOR. ONCE DOOR UNLOCKED, THE SECURITY HORN STARTED. HAD TO RE-LOCK DOOR TO SHUT HORN OFF. DOOR WOULD NOW UNLOCK USING PASSIVE SYSTEM. HAVE HAD NUMEROUS INSTANCES OF THE VEHICLE NOT RECOGNIZING THE KEY FOB. HAD TO TAKE IT OUT OF MY POCKET AND HOLD IT CLOSE TO THE DASH OR OPEN AND CLOSE THE DOOR SEVERAL TIMES BEFORE BEING ABLE TO START THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE SITTING IN THE REAR OF THE VEHICLE WITH THE LIFT GATE OPENED, THE LIFT GATE SUDDENLY CLOSED INDEPENDENTLY. THE CONTACT SUSTAINED INJURIES TO HER FEET AS A RESULT. THE CONTACT WENT TO THE EMERGENCY ROOM FOR TREATMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

JEEP'S CLIMATE CONTROL IS NOT ALLOWING PERMANENT ENGAGEMENT OF RECIRCULATION OPTION WHICH LEADS TO ALLERGENS AND POLLUTIONS FROM OUTSIDE GET INSIDE OF THE VEHICLE WITHOUT DRIVER REALIZING IT. FEW TIMES I WAS, LITERALLY, INCHES AWAY FROM REAR ENDING VEHICLES IN FRONT OF ME. WHEN I'M GOING 60-65 MPH ON A HIGHWAY AND CLIMATE CONTROL OPENS INTAKE FOR OUTSIDE AIR, WITH MY EYES BECOMING WATERY FROM ALLERGY, I HAD TO FIND THAT RECIRCULATION BUTTON TO REENGAGE IT. IT HAPPENS EXACTLY EVERY 5 MINUTES. WHEN I BROUGHT VEHICLE TO JEEP'S DEALER THEY TOLD ME THAT IT'S THE WAY SYSTEM BUILT AND THERE CAN BE TWO WAYS TO ELIMINATED THE HAZARD: COMPLETE SHUT DOWN OF INTAKE OR CLIMATE CONTROL PROGRAM UPDATE. I CALLED JEEP'S HELP LINE AND EXPLAINED THE PROBLEM TO THEIR REPRESENTATIVE PROVIDING SUGGESTIONS STATED ABOVE. AFTER THAT I WAS GIVEN 'GREAT' EXPLANATION: CLIMATE CONTROL ACTS THIS WAY BECAUSE IT WAS DONE BY DESIGN !? BASED ON THAT THEY REFUSED TO DO ANYTHING TO FIX IT. I HAVE TWO OTHER VEHICLES (HONDA AND SUZUKI) AND THOSE CARS DON'T HAVE PROBLEM LIKE JEEP HAS. THIS SHOWS THAT ALL JEEP NEEDS TO DO IS ISSUE SOFTWARE PATCH FOR THEIR CLIMATE CONTROL PROGRAM TO TAKE CARE OF THIS ISSUE. *TR

OUR 2011 JEEP GRAND CHEROKEE HAS EXHIBITED MULTIPLE INSTANCES OF SUDDEN UNINTENDED ACCELERATION (SUA). IT HAS OCCURRED TO MY WIFE, ONE OF OUR SONS WHO IS AND AEROSPACE ENGINEER AND MYSELF ON DIFFERENT DAYS AT DIFFERENT SPEEDS AND LOCATIONS. I PERSONALLY HAVE EXPERIENCED IT ON TWO OCCASIONS, ONE OF WHICH CAUSED A MINOR ACCIDENT AS I WAS BACKING OUT OF A PARKING SPACE, WITH MY FOOT ON THE BRAKE PUT THE CAR IN DRIVE AND IT LUNGED FORWARD OF ITS OWN ACCORD, THERE WERE TWO OTHER PEOPLE IN THE CAR AND A WITNESS OUTSIDE THE CAR WHO REPORTED IT JUST LUNGED AND THE BRAKE LIGHTS WERE STILL ON. CHRYSLER INSPECTED THE CAR, FOUND NOTHING AND HAS CLOSED THE CASE. I CALLED CHRYSLER AND ASKED THAT WE DISCUSS THE ISSUE THEY SAID THEY FOUND NOTING, FIXED NOTING AND THUS THE CASE IS CLOSED. SO THEY ARE CALLING THREE PEOPLE BOLD FACE LIARS AND MY CONCERN IS THEY DID NOT FIND ANYTHING SO THE CAUSE OF THE PROBLEM STILL EXISTS AND CAN HAPPEN AGAIN AND MY WIFE IS AT RISK EVERY TIME SHE GETS IN THE CAR. THERE ARE OVER 1,000 COMPLAINTS ON VARIOUS FORUMS ABOUT SUA INSTANCES ON JEEP CHEROKEES, CHANNEL 7 NEWS EVEN DID A SEGMENT ON IT A FEW YEARS BACK. CAN YOU PLEASE HELP AT ALL ON THIS ISSUE? THANK YOU. *TR

TL* THE CONTACT OWNS 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT WHILE TURNING LEFT, HE WAS CRASHED INTO BY ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE. NON OF THE AIR BAGS DEPLOYED AT THE TIME OF THE CRASH. THERE WERE NO WARNING LIGHTS IN REGARDS TO THE AIR BAGS PRIOR TO THE CRASH. THE POLICE DEPARTMENT WAS PRESENT AND A REPORT WAS AVAILABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIR SHOP FOR INSPECTION OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE AIRBAG FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 24,000.

MY ISSUE IS WITH THE A/C EVAPORATOR IN MY 2011 JEEP GRAND CHEROKEE. AFTER DRIVING FOR ABOUT 3 HOURS ON THE ROAD WITH THE A/C IN USE THE EVAPORATOR FREEZES UP AND AIR STOPS BLOWING OUT OF THE VENTS. I CAN STILL HEAR THE A/C WORKING BUT NOTHING BLOWS OUT. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME CHRYSLER IS AWARE OF THE ONGOING AND REOCCURRING PROBLEM BUT HAS DETERMINED THAT THEY ARE NOT GOING TO FIX IT. THEY RECOMMENDED THAT I JUST USE THE A/C ON A WARMER SETTING OR TURN IT OFF AFTER IT FREEZES UP AND WAIT A WHILE FOR IT TO THAW OUT. I BELIEVE THIS IS AN UNACCEPTABLE FIX FOR A PROBLEM THAT I HAVE AND THAT SHOULD BE COVERED UNDER MY WARRANTY. I KNOW OTHER PEOPLE WITH CHRYSLER VEHICLES THAT HAVE THE SAME EXACT ISSUE. THIS CAN BE VERY DANGEROUS WHEN YOU ARE ON A ROAD TRIP IN THE SOUTH IN HEATS OF 100+ DEGREES ESPECIALLY WHEN YOU PLAN TO RIDE IN A CAR WITH FUNCTIONAL A/C. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING, HE WAS UNABLE TO READ THE SPEEDOMETER DUE TO A GLARE FROM THE SUN. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS ADVISED THAT THE VEHICLE WAS MANUFACTURED WITH THE GLASS ON THE SPEEDOMETER SET AT THE WRONG ANGLE. THE DEALER WAS UNABLE TO RECTIFY THE PROBLEM STATING IT WAS A DESIGN FLAW. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. UPDATED 07/10/12*LJ

WHILE BACKING UP A MODERATELY STEEP GRAVEL DRIVEWAY IN 4 LOW RANGE I APPLIED THE BRAKE AND SHIFTED THE VEHICLE FROM REVERSE (R) TO DRIVE (D) AND THE ENGINE IMMEDIATELY WENT TO ALMOST FULL THROTTLE FOR 2-3 SECONDS AND EVEN THOUGH I WAS PRESSING ON THE BRAKE AS HARD AS POSSIBLE THE CAR LURCHED FORWARD AND HIT A BANK OF SNOW. THIS IS THE ONLY TIME THIS HAS HAPPENED SO FAR BUT I'M VERY AWARE NOW EVERY TIME I SHIFT. *JS

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SECURED A CHILD IN THE REAR SEATING AND SHUT THE DOORS. THE DRIVER THEN REALIZED THAT SHE LEFT THE KEY FOB INSIDE OF THE VEHICLE AND THE DOORS WERE LOCKED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS DESIGNED IN A MANNER IN WHICH THE DOORS WERE NOT SUPPOSED TO LOCK UNLESS SOMEONE WAS SEATED IN THE DRIVER'S SEAT. THE DRIVER HAD TO BREAK THE DRIVER'S WINDOW TO ENTER THE VEHICLE AND UNLOCK THE DOORS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THEY COULD NOT DUPLICATE OR DIAGNOSE THE FAILURE. THE BROKEN WINDOW WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 6,000. UPDATED 05/15/12 * BF UPDATED 05/25/12

2011, 2012 CHRYSLER VEHICLES WITH THE PENTASTAR V6 3.6 LITER ENGINE ARE RATED TO TOW 5000 LBS UNRESTRICTED WITH THE TOW PACKAGE INSTALLED. THERE IS A DESIGN DEFECT IN THE COOLING SYSTEM IN THAT IT CANNOT COOL THE ENGINE WHEN TOWING ABOUT 3500 LBS UPHILL. THE TOW VEHICLE STARTS UPHILL AT THE HIGHWAY SPEEDS OF 65MPH IN THE PASSING LANES WITH ENOUGH POWER TO CONTINUE AND SUDDENLY WITHOUT ANY WARNING, LIGHTS, ETC., THE TOW VEHICLE LOOSES POWER AND ABRUPTLY SLOWS TO A MAXIMUM SPEED OF ABOUT 27MPH. WITH ALL OTHER VEHICLES ON THE ROAD TRYING TO GET BY AND NOT SLOW DOWN, THIS CREATES AN EXTREMELY DANGEROUS SITUATION OF ATTEMPTING TO CROSS 3 LANES OR MORE TO GET OFF THE ROAD WHILE TRACTOR TRAILERS HAVE TO SLAM ON THE BRAKES AND HOPEFULLY SCREECH TO AN ALMOST STOPPED POSITION TO AVOID KILLING THE FAMILIES IN THE TOW VEHICLES. CHRYSLER HAS CONFIRMED THE PROBLEM BUT HAS REFUSED TO DO ANYTHING ABOUT IT AND HAS INSISTED THAT THE VEHICLES ARE WORKING THE WAY THEY WERE DESIGNED BUT ARE OBVIOUSLY NOT WORKING WITHIN THE ADVERTISED SPECIFICATIONS. CHRYSLER DOES NOT WANT TO CHANGE THE ADVERTISED SPECS DUE TO THE FACT THAT IT MIGHT COST THEM MONEY, EVEN THOUGH MANY PEOPLES LIVES ARE AT RISK. CHRYSLER COULD EASILY PERFORM A RECALL AND FIX THE PROBLEM, SAVING LIVES, BUT THERE WOULD BE A SMALL MONETARY COST TO CHRYSLER. *JS