2011 JEEP GRAND CHEROKEE Complaints

I WAS ENTERING A PARKING GARAGE IN NYC. I WAS DRIVING AT A LOW SPEED TO BE MINDFUL OF OTHER PEDESTRIANS/VEHICLES IN GARAGE. MY CAR MADE A SUDDEN LOUD POPPING SOUND. I FELT THE CAR JOLT TO THE RIGHT AND HIT THE WALL TO THE RIGHT OF ME. ALL OF THE SUDDEN I HAD NO CONTROL OF THE VEHICLE. PARKING ATTENDANTS AND OTHER PEOPLE IN THE GARAGE COULD NOT BELIEVE WHAT HAD JUST HAPPENED AND I COULDN'T EITHER. HAD VEHICLE TOWED TO MANHATTAN JEEP WHERE SERVICE REP SCOTT CARUSO IMMEDIATELY IDENTIFIED THAT THE CONTROL ARM SNAPPED OFF THE RIGHT FRONT PASSENGER WHEEL CAUSING THE WHEEL TO TURN COMPLETELY RIGHT. HE ENTERED THE ISSUE AS A WARRANTY CLAIM. MY OWN RESEARCH HAS TURNED UP OTHER STEERING ISSUES WITH THE JEEP WRANGLER THAT SOUND SIMILAR. I WAS FORTUNATE THAT THIS HAPPENED TO MY VEHICLE AT SUCH A LOW SPEED AND IN A PARKING GARAGE. I AM SURE IF IT HAPPENED ON THE HIGHWAY AT HIGHWAY SPEEDS THERE WOULD BE MULTIPLE FATALITIES. TO THIS DAY CHRYSLER HAS NOT DONE ANYTHING TO HONOR THE WARRANTY CLAIM AND MY CAR IS SITTING IN MANHATTAN JEEP UNTIL FURTHER NOTICE. D'AMBROSIO DODGE CHRYSLER JEEP IN DOWNINGTOWN, PA (WHERE I BOUGHT THE VEHICLE) HAS ALSO IDENTIFIED THE ISSUE AS A MECHANICAL WARRANTY ISSUE THAT SHOULD BE COVERED UNDER THE WARRANTY. CHRYSLER HAS NOT HONORED THE WARRANTY AND THE ISSUE REMAINS UNRESOLVED.

CHECK ENGINE LIGHT COMES ON, OCCASIONALLY BEGINS TO BLINK AND CAR IDLES ROUGH, SOUNDING AS IF ITS GOING TO STALL. CAR HAS BEEN RETURNED TO DEALERSHIP, PENDING REPAIR (3RD TIME IN PAST 10 DAYS). DEALERSHIP INITIALLY CLAIMED THE COMPUTER HAD TO BE REPROGRAMMED DUE TO AN O2 SENSOR, THEN ON RETURN TO THE DEALERSHIP INDICATED THAT THE O2 SENSOR NEEDED TO BE REPLACED. AS OF THIS AFTERNOON, THE DEALERSHIP STATED THAT THEY ARE LOOKING INSIDE THE CYLINDER HEAD TO SEE IF THEY CAN DETERMINE PROBLEM. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE TRAVELING 30 MPH THE CONTACT ATTEMPTED TO ACCELERATE BUT THE VEHICLE DID NOT RESPOND. SECONDS LATER, THE VEHICLE SUDDENLY SURGED FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE COMPUTER WAS ADJUSTED. THE VEHICLE RECURRED TWO WEEKS LATER. THE CURRENT MILEAGE WAS 26,536 AND THE FAILURE MILEAGE WAS 1000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT WAS UNABLE TO OPEN THE DOORS WHEN ACTIVATING THE KEY FOB. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE KEY FOB WAS REPLACED WITH A NEW KEY FOB. FIVE MONTHS LATER, THE IDENTICAL FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE KEY FOB WAS REPLACED FOR THE SECOND TIME. THE CONTACT PLANNED TO NOTIFY THE MANUFACTURER OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 350.

DECEMBER 5, 2011 VEHICLE REMOTE STARTED, SHUT OFF AND FAILED TO RESTART. TAKEN TO DEALERSHIP, RELATED THAT IT WAS A KEY PROGRAMMING ISSUE. DECEMBER 9, 2011 VEHICLE WOULD NOT START, TOWED TO DEALERSHIP, RELATED THAT IT WAS A CLIMATE CONTROL MODULE. DECEMBER 12, 2011 VEHICLE WOULD NOT START, TAKEN TO DEALERSHIP, RELATED IT WAS A "TOTALLY INTEGRATED POWER MODULE" AND A BLOCK FUSE. VEHICLE REMAINED OUT OF SERVICE UNTIL JANUARY 11, 2012. JANUARY 11, 2012 VEHICLE PICKED UP DRIVEN 170 MILES, TURNED OFF WOULD NOT START, TOWED TO DEALERSHIP. JANUARY 17, 2012 DEALERSHIP RELATED THAT THE VEHICLE HAD A UNDETERMINED ELECTRICAL ISSUE AND THE PROBLEM WAS NOT RESOLVED, CHRYSLER HAD OPEN A "CHRYSLER STAR CASE" ON THE VEHICLE. JANUARY 18, 2012 CONTACTED BY DEALERSHIP RELATING THAT THE VEHICLE WAS FIXED, REPLACED BATTERY AND THAT RESOLVED ALL PROBLEMS. VEHICLE HAS HAD FOUR SEPARATE ELECTRONIC COMPONENT FAILURES AND HAS NOT BEEN PICKED UP SINCE RELEASE DATE JANUARY 18, 2012. IT IS MY BELIEF THAT THE VEHICLE STILL HAS AN ELECTRONIC ANOMALIES THAT RENDER THE VEHICLE UNRELIABLE. *KB

I ATTEMPTED TO OPEN THE REAR CARGO DOOR USING AUTOMATIC MOTORIZED OPENING SYSTEM. THE DOOR BEGAN TO OPEN AND THEN STARTED TO GENERATE SOME LOUD, UNUSUAL SOUNDS; AS IF THE DOOR WAS UNDER SOME TYPE OF STRESS. BEFORE I WAS ABLE TO MOVE AWAY FROM THE DOOR THE ENTIRE REAR WINDOW GLASS EXPLODED OUTWARD TOWARD ME. THE GLASS SHOT OUT ABOUT 6 FEET FROM THE VEHICLE. I RECEIVED GLASS CUTS ON MY FACE AND ARMS ALTHOUGH IT COULD HAVE BEEN MUCH WORSE. I HAD THE CAR LOOKED AT BY THE DEALER. THEY BELIEVE THAT SOME FOREIGN OBJECT LODGED UNDER THE ROOF TOP REAR SPOILER. THE SPOILER IS ATTACHED TO THE WINDOW GLASS AND MOVES BACK WHEN THE DOOR OPENS. SINCE IT WAS 9 DEGREES AT THE TIME OF THE INCIDENT, I BELIEVE THAT ICE HAD FORMED UNDER THE SPOILER. I BELIEVE THAT THE DESIGN OF THE REAR OPENING MECHANISM IS FLAWED. THE MOTOR SHOULD HAVE SENSED THAT IT WAS EXERTING AN UNDO AMOUNT OF FORCE IN ORDER TO OPEN THE DORR AND SHOULD HAVE AUTOMATICALLY TURNED OFF OR DISABLED ITSELF, SIMILAR TO HOW GARAGE DOORS OPERATE WHEN THERE IS A RESTRICTION SENSED. CHRYSLER/JEEP WAS NOTIFIED ABOUT THE INCIDENT BUT REFUSED TO TAKE ANY RESPONSIBILITY FOR THE INCIDENT AND THE FAULTY DESIGN. *TT

THE AIR BAG LIGHT GOES ON SPORADICALLY/RANDOMLY FOR DIFFERENT AMOUNTS OF TIME AND THEN SHUTS OFF. WHEN TAKEN TO JEEP THEY FOUND THE ERROR CODE FOR THE AIR BAG LIGHT TURNING ON HOWEVER DIDN'T FIND ANY DEFECTS. SO THEY RESET THE COMPUTER TO CLEAR THE NOTE THAT THE AIR BAG LIGHT HAD TURNED ON. THAT LASTED ABOUT 3 DAYS AND THE AIR BAG LIGHT CAME BACK ON AT A RANDOM TIME WHILE DRIVING. I WILL BE RETURNING BACK TO JEEP NEXT WEEK TO SEE IF THEY CAN FIND THE SOURCE OF THE PROBLEM. CONCERN IS WHETHER OR NOT THE AIR BAG WOULD DEPLOY PROPERLY IF IN AN ACCIDENT OR WHETHER IT WOULD DEPLOY WHEN IT SHOULDN'T WHILE DRIVING. JEEP SAID THEY CHECKED FOR A BLOWN FUSE AND FOUND NONE. NOT SURE WHAT ELSE THEY CHECKED BUT MAYBE THERE'S A LOOSE ELECTRICAL CONNECTION SOMEWHERE. *TR

WE PURCHASED A NEW 2011 JEEP GRAND CHEROKEE 11/23/2011. THE CAR HAD 308 MILES ON ODOMETER. ON 11/25/2011 AS WE WERE GOING OUT OF TOWN THE VEHICLE'S DIAGNOSTIC (OBD II) SYSTEM WARNING APPEARED, WITH A SYMBOL "MIL" INDICATING A MALFUNCTION INDICATOR LIGHT. I CHECKED THE FUEL TANK CAP AND IT WAS TIGHT, I DROVE THE VEHICLE TO THE NEAREST CHRYSLER/JEEP DEALERSHIP IN HAMPTONROADS, VA. THE SERVICE DEPARTMENT CHECKED OUT THE PROBLEM AND DETERMINED IT TO BE A # 6 CYLINDER, MISFIRE-COIL FAILURE. NONE WERE AVAILABLE FOR REPLACEMENT. THE SERVICE DEPARTMENT PERSON STATED THAT IT WAS OK TO DRIVE THE VEHICLE LOCALLY BUT SUGGESTED IT WOULD NOT BE A GOOD IDEA TO DRIVE IT OUT OF TOWN, AS IT WOULD NOT GET VERY GOOD GAS MILEAGE! WE STARTED TO DRIVE THE VEHICLE HOME, HOWEVER; APPROXIMATELY 2 MILES AFTER WE DEPARTED THE JEEP DEALERSHIP THE VEHICLE CAUGHT A FIRE AND BURNED THE ENTIRE ENGINE COMPARTMENT/FRONT OF VEHICLE. WE, MY WIFE AND I ESCAPED WITHOUT PHYSICAL HARM, BUT HAD TO STAND BY AND WATCH IT BURN UNTIL THE FIREDEPARTMENT ARRIVED. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHEN TRYING TO ACCELERATE AND MERGING ONTO THE FREEWAY, THE VEHICLE WOULD HESITATE AND THE ENGINE RPMS WOULD INCREASE DRASTICALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED HER THAT THE FAILURE WAS CAUSED BY A COMPUTER MALFUNCTION, AMONG OTHER THINGS. THE VEHICLE WAS REPROGRAMMED BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY ADVISED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. UPDATED 12/28/11*LJ THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 05/02/12

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FORWARD COLLISION SYSTEM WAS DEFECTIVE AND IF A VEHICLE WAS IN FRONT OF THE CONTACT AND HE APPROACHED THE VEHICLE AT RAPID SPEEDS, THE ALARM WOULD NOT SOUND IN TIME ENOUGH TO AVOID A CRASH. THE FAILURE WOULD ALSO OCCUR WHEN ATTEMPTING TO PARK THE VEHICLE AND WOULD NOT ALERT HIM WHEN THE VEHICLE WAS TOO CLOSE TO ANOTHER. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO DETERMINE THE FAILURE. THE FAILURE MILEAGE WAS 6,500.