2011 JEEP GRAND CHEROKEE Complaints

THIS IS FOR A 2011 JEEP GRAND CHEROKEE LAREDO (< 6 MONTHS OLD) THE JEEP HAD BEEN PARKED OUTSIDE ON A WARM DAY. I WENT TO GO OPEN THE TAILGATE, AND THE TAILGATE ONLY OPENED PART WAY BEFORE STOPPING. I THEN NUDGED THE DOOR OPEN SO IT WOULD GO ALL THE WAY AND THE GLASS ON THE TAILGATE EXPLODED, CUTTING TWO OF THE PEOPLE STANDING BEHIND THE VEHICLE. AT THAT POINT THE TAILGATE OPENED ALL THE WAY AND THE SPOILER AT THE TOP CAME OFF. I CONTACTED THE DEALERSHIP WHO SUBMITTED PICTURES TO CHRYSLER. BASED ON PICTURES ALONE, THEY STATED THAT THEY COULD NOT DETERMINE THAT IT WAS A MANUFACTURER DEFECT AND THEREFORE DENIED MY CLAIM TO COVER UNDER WARRANTY. I WAS INSTRUCTED TO CONTACT THE COMPANY CUSTOMER SERVICE LINE AND REQUEST THAT THEY SEND SOMEONE OUT TO TAKE A LOOK AT THE CAR. THEY NEVER SENT ANYONE ELSE OUT. APPARENTLY THE DISTRICT MANAGER LOOKED AT THE PICTURES AND THE DESCRIPTION OF WHAT HAPPENED AND MADE THE DECISION TO NOT COVER IT. CHRYSLER CLAIMED THEY COULDN'T OVERTURN THE DISTRICT MANAGER'S DECISION. THEY STRUNG ME ALONG FOR 2 WEEKS OVER THE PHONE TO TELL ME THIS. THERE IS REALLY NO OTHER REASON THAN A DEFECT THAT WOULD CAUSE THIS TO OCCUR. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT NOTICED THAT THE PASSENGER SIDE DOOR WOULD NOT LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY REPLACED THE DOOR HINGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 6,000.

PURCHASED 2011 JEEP GRAND CHEROKEE LAREDO NEW FROM DEALER MICK'S NORTH HILLS CHRYSLER. HAVE HAD VEHICLE IN FOR REPAIR OR REPROGRAMMING OF PASSIVE ENTRY AND PUSHBUTTON START MULTIPLE TIMES. THE PROBLEM BEGAN HAPPENING THE DAY AFTER IT WAS PURCHASED. REPAIR TOOK QUITE A WHILE AND ALSO HAD DOWNTIME WHERE VEHICLE SHUT ITSELF OFF WHEN DRIVING AT LEAST TWICE. THE ORIGINAL PROBLEM WAS CORRECTED AFTER MULTIPLE VISITS AND CALLS TO DEALER. THE PROBLEM BEGAN HAPPENING AGAIN OVER PAST COUPLE OF WEEKS WITH "KEY NOT FOUND". ONE WEEK AGO SATURDAY (4/30) THE VEHICLE WOULD NOT START USING EITHER KEY NOR WHEN REMOVING PUSH BUTTON AND ATTEMPTING TO START WITH KEY INSERTED. IT WOULD CRANK AND CRANK BUT NOT START. AFTER LEAVING SIT OVERNIGHT IT STARTED THE NEXT DAY. BUT STILL GETTING INTERMITTENT "KEY NOT FOUND". THE DEALER TOOK THE CAR IN FOR SERVICE AGAIN ON 5/2 AND THIS TIME DEALER REPLACED BATTERIES IN BOTH KEY FOBS. TWO DAYS LATER THE VEHICLE WOULD NOT START IN THE AM OR ANY OTHER REPEATED ATTEMPTS THROUGHOUT THE DAY. HAD IT TOWED TO ANOTHER DEALER FOR SERVICE AND REPAIR PENDING AS OF 5/9. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. WHILE STOPPED AT THE LIGHT, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE SUDDENLY ACCELERATED WHILE THE BRAKE WAS DEPRESSED. THERE WAS AN ABNORMAL INCREASE IN RPMS TO 3,000. THE CONTACT PLACED THE GEAR IN PARK, TURNED THE VEHICLE OFF AND THE ENGINE RETURNED TO NORMAL FOR A MOMENT BEFORE CONTINUING TO ACCELERATE ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC AND LOCATED THE FAILURE AT THE THROTTLE BODY. THE DEALER REPLACED THE ACCELERATOR PEDAL AND THE THROTTLE BODY BUT TO NO AVAIL AS THE FAILURE CONTINUED TO RECUR. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 4,300.

FAILURE OF TIRE PRESSURE MONITORING SYSTEM ON NEW 2011 JEEP COMPASS LIMITED. THE SYSTEM HAS FAILED AND AN AUTHORIZED CHRYSLER JEEP SERVICE CENTER HAS ATTEMPTED REPAIRS TWICE AND HAVE BEEN UNABLE TO REPAIR THE SYSTEM. *TR

HI, MY NAME IS [XXX]. ON JAN. 18, 2011 I PURCHASED A 2011 JEEP GRAND CHEROKEE X PACKAGE FROM GRAND PRIX JEEP AND SUBURU, FOR MY DAUGHTER, FOR HER FIRST CAR. ON MARCH 12, I WAS STOPPED AT A LIGHT, MY FOOT ON THE BRAKE, THE CAR STARTED TO REV HIGH AND THEN WAS TRYING TO ACCELERATE FORWARD, I THOUGHT THE CRUISE CONTROL WAS ON, I HAD NO IDEA WHAT THE PROBLEM WAS, BUT IT WAS SO SCARY. I HAD TO RIDE WITH MY FOOT ON THE BRAKE THE WHOLE WAY HOME. ENGINE LIGHT CAME ON AND SO DID THE ELECTRONIC THROTTLE LIGHT, WHICH LOOKS LIKE A LIGHTENING BOLT. I BROUGHT THE CAR TO THE DEALER, SPOKE WITH ETHAN. I EXPLAINED TO THEM OF THE SUDDEN ACCELERATION PROBLEM. HE SAID HE WOULD TAKE A LOOK AT IT AND LET ME KNOW THE PROBLEM. I CALLED ON MONDAY, NO ONE LOOKED AT THE CAR, STALL. TUESDAY, I CALLED AND SPOKE TO ETHAN, HE SAID HE HAD NO IDEA WHAT WAS WRONG WITH THE CAR AND HE HAD TO WAIT FOR CHRYSLER TO CALL HIM AND LET HIM KNOW WHAT TO DO, SCARY. MIRACULOUSLY WEDNESDAY HE SAID HE REPLACED THE GAS PEDAL THE SENSOR WAS BAD, AND THE CAR WAS FIXED. STILL TERRIFIED FROM TE FIRST OCCURRENCE, I TOOK THE CAR HOME. OM MARCH 24TH, 2011 IT WAS BEGINNING TO SNOW, I WAS STOPPED AT THE CORNER STOP SIGN WAITING TO MAKE A RIGHT TURN AND THE CAR SURGED FORWARD INTO THE INTERSECTION SKIDDING ONTO THE SIDEWALK JUST MISSING A PEDESTRIAN AND A UTILITY POLE. IF IT WAS MY DAUGHTER DRIVING, WHO IS A NEW DRIVER, I DON'T THINK SHE WOULD HAVE BEEN SO LUCKY AS TO MISS THE PEDESTRIAN OR THE POLE. THIS TIME I CALLED THE DEALER AND TOLD THEM I ALMOST DIED IN THE CAR, DUE TO THE SAME PROBLEM, SUDDEN ACCELERATION, ENGINE AND THROTTLE LIGHT ON. THEY ACTUALLY HAD THE NERVE TO TELL ME TO DRIVE THE CAR TO THE DEALER FOR SERVICE. I DECLINED AND TOLD THEM TO COME AND GET IT. THEY SENT A TOW TRUCK THAT DAY TO PICK UP THE CAR. I CALLED , BOTH THE SALES AND SERVICE MANAGER AND TOLD THEM THAT I ALMOST DIED TWICE IN THIS CAR AND I DO NOT WANT IT BACK. THEY BOTH ASSURED ME THEY WOULD REPLACE THE CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

I PURCHASED A 2011 JEEP GRAND CHEROKEE X PACKAGE ON 1/18/2011. 2 WEEKS AFTER PURCHASING VEHICLE I WAS STOPPED AT A LIGHT, WHILE MY FOOT WAS ON THE BRAKE THE CAR SURGED FORWARD ALMOST HITTING THE CAR IN FRONT OF ME. CAR CONTINUED TO ACCELERATE ON ITS OWN I HAD TO RIDE THE BRAKE HOME. DEALER SAID HE NEVER HAD THIS PROBLEM BEFORE AND HAD NO CLUE WHAT TO DO SO HE HAD TO WAIT FOR CHRYSLER TO CALL HIM TO TELL HIM WHAT TO DO, SHOULD HAVE RED FLAGGED THIS ANSWER. # DAYS LATER DEALER CALLED SAID CAR WAS FIXED, IT WAS A BAD SENSOR ON THE GAS PEDAL, REPLACED, AND AGREED ME IT WAS SAFE TO DRIVE. A WEEK LATER, I WAS STOPPED AT A STOP SIGN WAITING TO MAKE A RIGHT TURN ON THE WAY HOME FROM DROPPING OFF MY KIDS AT SCHOOL, THE CAR ACCELERATED FORWARD SUDDENLY, ELECTRONIC THROTTLE LIGHT AND ENGINE LIGHT CAME ON, THE CAR ACCELERATED FORWARD SKIDDING OUT ONTO THE SIDEWALK ALMOST HITTING A POLE. DUE TO MY QUICK THINKING I AVOIDED DEATH TWICE IN THIS CAR. MY HUSBAND AND I BOUGHT THIS AS A FIRST CAR FOR MY DAUGHTER, THE THOUGHT OF A NEW DRIVER DRIVING THIS DEATHTRAP IS SCARY. I WILL NEVER PUT MYSELF OR ANYONE IN MY FAMILY IN THIS CAR, IT IS SERIOUSLY A DEATH THREAT TO DRIVERS AND PEDESTRIANS. CHRYSLER BETTER MAN UP BEFORE MORE PEOPLE LOSE THEIR LIVES. *TR

THERE WERE ELECTRICAL FAILURES LEADING UP TO THE COMPLETE ELECTRICAL AND ENGINE SYSTEM SHUTTING DOWN WHILE DRIVING. AFTER BEING TO THE DEALER FOR SERIOUS VIBRATION AND COUNTLESS OTHER ISSUES, INCLUDING REMOTE START NEEDING COMPLETE REPLACEMENT AND TONS OF SOFTWARE UPDATES AND WAS STILL NOT FIXED!!!!!!! ELECTRICAL FAILURES STARTED WITH KEY AND KEY FOB NOT FUNCTIONING, WHICH CAUSED VEHICLE TO BE INOPERATIVE. THE MAJOR SAFETY CONCERN OCCURRED WHEN VEHICLE COMPLETELY STOPPED FUNCTIONING WHILE DRIVING 70 MPH ON I-75, DOWN THE MOUNTAINS WITH A TRAILER ON THE BACK. ALL HEADLIGHTS AND ELECTRICAL SYSTEM SHUT DOWN, POWER STEERING DISABLED, BRAKES LOCKED, ENGINE DEAD. HAZARDS WOULDN'T WORK AND THIS WAS A MAJOR SAFETY CONCERN WHEN VEHICLE IS STUCK IN THE MIDDLE OF THE ROAD, WITH NO LIGHTS AND IT WAS AFTER MIDNIGHT FOR US. WE SEE ANOTHER IDENTICAL COMPLAINT HERE FROM ANOTHER JEEP OWNER. WE HAVE AN ATTORNEY TRYING TO GO THRU THE LEMON LAW, BUT THAT MAY NOT PAN OUT. IT SEEMS LIKE A LOT OF CONSUMERS COULD/WILL BE AT SERIOUS RISK WITH THIS VEHICLE. ESPECIALLY FOR FAMILIES WITH CHILDREN. *TR

TRANSMISSION SHIFTED INTO 4 WHEEL DRIVE (4WD) LOW, SUDDENLY, ACCOMPANIED BY A CLUNK AND CHANGE IN VEHICLE SPEED FROM DOWNSHIFTING. LIGHTS CAME ONE IN THE DASH INDICATING LOSS OF TRACTION CONTROL AND 4WD SERVICE NEEDED. THIS EVENT CONTINUED TO HAPPEN SPORADICALLY WHILE DRIVING UNTIL WE MADE IT BACK TO THE DEALERSHIP. SINCE DOWNSHIFTING INTO 4WD LOW OCCURRED WHILE DRIVING AT NORMAL ROADWAY OPERATING SPEEDS (APPROXIMATELY 20-40 MPH) IT CERTAINLY FELT LIKE A SAFETY ISSUE, COMPOUNDED BY THE FACT THAT TRACTION CONTROL WAS LOST AS A RESULT. ONCE BACK AT THE DEALERSHIP, THE SERVICE DEPARTMENT FOUND THAT THE TRANSFER CASE HAD AN INTERNAL FAILURE. THE VEHICLE WAS IN THE SHOP FOR ABOUT 3 WEEKS AND WHILE THE TRANSFER CASE WAS REPLACED UNDER WARRANTY. DUE TO THIS NEGATIVE EXPERIENCE WITH THE VEHICLE WE NO LONGER FELT SAFE DRIVING IT, AND ENDED UP TRADING IT IN FOR ANOTHER VEHICLE JUST A FEW WEEKS AFTER GETTING IT BACK FROM THE SHOP.

2011 JEEP GRAND CHEROKEE POWER STEERING LINES AT COOLER WERE MISSING CLAMPS. LINE CAME LOOSE, EMPTYING SYSTEM FLUID ONTO DRIVEWAY WHILE IDLING WITH LESS THAN 800 MILES TOTAL. DROVE VEHICLE TO DEALER, WHERE CLAMPS WERE DISCOVERED TO BE PRESENT, BUT NOT SLID ONTO TERMINUS POINTS AND NOT SECURED. *TR