2015 JEEP GRAND CHEROKEE Complaints

The front passenger headrest deployed without reason while driving approx. 35 miles an hour. The headrest hit the passenger in the head causing pain. Passenger was take to ER and diagnosed with mild whiplash. I reported incident to Jeep customer care and was instructed to make an appointment at a dealer. An appointment was made for 7 days later and I dropped off the car. Dealer states they are waiting for an inspector. I called customer care again and was told someone would call me back within 24 hours. 4 days later, still no call. Called on the 5th and was told someone from the legal department will call asap. Waited two more days and still no call or any communication from them. I went back to dealer and took my car back. No warning lamps, messages or other symptoms prior to the failure.

Passenger seatbelt will no longer retract as the guide seems to be cracked and broken. Because of this the broken piece is pinching the seat belt down not allowing it to work properly. Seat belt can be guided back in manually but not on its own the way it’s supposed to. Please consider issuing a recall as this is a very dangerous issue in case the vehicle is involved in an accident. Shops are charging $3300 + to fix this issue that seems be very common for this year make and model

- The Diesel Engine failed or malfunctioned. New/current engine is available for inspection but no longer have dead engine. Was removed by Jeep dealership. - I Was driving with my kids and as I was about to park in the lot, thick black smoke started coming from the hood of my jeep. My kids started screaming and I immediately turned off the vehicle and got my kids out, because I wasn't sure if it was going to blow up or what would happen. Called USAA to tow vehicle to dealership. - Problem was confirmed by the dealer - I have never got my vehicle serviced by anyone else besides the dealer/manufacture (DCH Chrysler Dodge Jeep Ram Fiat of Temecula) - the vehicle and component was inspected by the manufacture (DCH Chrysler Dodge Jeep Ram Fiat) - There was absolutely NO WARNING, NO LIGHTS OR SIGNES THAT THIS WAS GOING TO HAPPEN prior to the failure. (CHECK ALL RECORDS AT DEALERSHIP) ALL SERVICE COMPLAINTS ARE DOCUMENTED at (DCH Chrysler Dodge Jeep Ram Fiat of Temecula).

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 130,000. Parts distribution disconnect.

Jeep dealership is unable to remedy this recall that has been an issue for over 2 years. My jeep was at dealership for month and still no repair parts they have no ETA on specific parts needed for recall as they don’t get notified about the part for my vin number. I am stuck with an unsafe jeep due to unable to be fixed. Need a remedy to fix this I am losing out on money not having a safe vehicle for me and my family to drive in

The engine kicks like the injectors are blocked or something. It happens in idle and all speeds, including highway speeds. It is not speed related. However, I am reporting this because it jerks the car at highway speeds and this is dangerous. I have one occurring trouble light regarding the oil pump but it’s not related. Something is troubling this engine like there is debris in the fuel line but all of my recalls have been fulfilled.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 75 MPH, the check engine warning light and several other unknown warning lights illuminated. The contact stated that the vehicle was losing motive power and slowed to approximately 40 MPH. The contact depressed the accelerator pedal; however, the vehicle failed to exceed 40 MPH. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the crankshaft position sensor had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling). The failure mileage was approximately 160,000.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH with a front passenger seat in the vehicle, the front passenger seat headrest restraint was erroneously deployed. During the failure, no collision had occurred to cause the deployment. No injury was reported. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was 101,000. The VIN was not available.

Active head restraint system on driver's side of vehicle spontaneously deployed while parked. No evidence of collision present.

The advanced headrest deployed on the passenger side without cause. I was getting into the drivers side. It was in our driveway.