2020 JEEP GRAND CHEROKEE Complaints

The contact owns a 2020 Jeep Grand Cherokee. The contact stated while at a stop light, the accelerator pedal was depressed; however, the vehicle failed to respond. The contact was able to pull over into a parking lot. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was contacted, and the manufacture stated that the vehicle needed to be diagnosed. The failure mileage was 55,803.

The vehicle stops on its own without warning, and a few times it has run me off the road. Infotainment issues (this is the one that made the vehicle qualify for a lemon claim). I have a YouTube page dedicated to uploading videos. Some of the videos cannot be uploaded because of background music and copyrights. I'll attach a link here, feel free to look at all the videos. Sample video --> https://youtube.com/shorts/87vigoL8p_g?feature=share I have a lemon law claim going, but the company is, as expected giving me the runaround. The issues have met my state lemon law requirements for a claim. Verified by the lawyer I've hired.

PARK SENSE FEATURE IS TURNED OFF, BUT PARK SENSE KEEPS ENGAGING. WITH ERRO MESSAGE "PUT IN PARK THEN PUT IN GEAR. I RECEIVE THIS ERRO MESSAGE 4 0R 5 TIME, BEFORE I'M SBLE TO PUT IN GEAR AND DRIVE VEHICLE, THIS HAS BEEN HAPPENING PERIDOCALLY SINCE I BOUGHT THE VEHICLE, BUT GETTING MORE FREQUENT.

After hitting a bump in the road, my 2020 Jeep Grand Cherokee Summit began to violently wobble while being flat towed behind my motor home on I-475. Vehicles in close proximity of the Jeep I was towing were at risk as there was a possibility that the vehicle could have broken loose or flipped endangering others. It appears that this defect is already known to the manufacturer of the Jeep and other models have been proven to have a defect that causes what is known as the DEATH WOBBLE. Apparently, Jeep has bought back some vehicles with the DEATH WOBBLE defect. The vehicle is currently being analyzed by the Newnan Peachtree Jeep dealership in Newnan Georgia. The owner's manual clearly states that the vehicle can be flat towed with all four wheels on the ground. Instructions to flat tow the vehicle were followed as written. Jeep should be liable to the damage caused by this defect and do whatever it takes to remedy the problem. Buying back this Jeep from the owner should also be an option to the owner/customer.

The contact owns a 2020 Jeep Grand Cherokee equipped with Goodyear Tires, Tire Line: Fortera, Tire Size: P245/70/R17, DOT Number: 1PJHLFNWR. The contact stated that while inspecting the vehicle, he noticed there were cracks on the sidewalls of all four tires. The vehicle was equipped with original tires. The vehicle was taken to the dealer, who informed the contact that the tires had prematurely rotted. The tires were replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was determined that the replacement tires had also dry rotted. The manufacturer was made aware of the failure. The failure mileage was approximately 1,500.

1.The electrical/engine/powertrain systems failed 3 times. The vehicle is available for inspection. 2.As the problem progressed, the car would only go forward, no ability to go in reverse, or to be put in park. 3.The dealership replaced the ABS Module, then later the Engine Control Module. 4.Event 1: September 1, 2022 Warning light for the stop/start feature came on, also the ABS light and check engine light. Dealership kept the car for the day, did a diagnosis, returned the vehicle stating it was safe to drive, and that an ABS Module had been ordered. Would contact me to schedule the repair. Event 2: September 8, 2022 Dashboard lit up like a Christmas tree, all warning lights came on, as well as all lights on the gearshift panel/center console, which kept blinking. Car would only go forward. Dealership installed ABS Module and returned the car to me. Event 3: September 29,2022 Warning light for the stop/start feature and check engine light came on again. I took the car to my local dealership with major concerns that the previous repair was not the only problem occurring and left it there. The Engine Control Module was eventually replaced. 5. I had no use of my Jeep Grand Cherokee from September 29 until November 8, 2022. 6. I have a major concern about the safety of this vehicle.

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while her husband was driving approximately 45 MPH, the vehicle momentarily lost power and would not accelerate while depressing the accelerator pedal. The contact stated that the failure also occurred a second time while making a turn. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 26,500.

Hello dear….I suffer from a problem when I’m driving my truck and it’s as follows: when the gear is on D and my truck stopped ,and I stomp the gas pedal with a little force my truck keep going I can’t stopped for 40 seconds after which return to the normal driving state,this situation happened to me 5 times,I don’t know if the speed control cable can interfere with the speed control servo pulley and not allow the throttle to return to idle when disengaging the speed control (a stuck throttle could result)..,,

within 32000 miles the belt retract failled. would not lock in place, or retract. dealler said it was a spring faillure. could be a bad heat treat that would afect more vehicles.

The brakes failed. When I pushed on the brakes the car unexpectedly accelerated into a vehicle in front of me, then swerved out of control and crashed into a pillar, then stopped. The break remained smashed to the floor, and I had a hard time lifting the break to see if it would drive. UPDATE 06/13/2023- Consumer sent in copy of complaint addressed to BBB. Consumer states "Re: FCA Third Complaint (#86264538). As a result of the ongoing vehicle malfunctioning and the fact that Chrysler is refusing to provide a release so that the vehicle owner can service his vehicle serviced by a Certified Chrysler mechanic. I had to file a third complaint with the FCA. I understand that the FCA decided not to respond to your inquiry and that Chrysler is not taking responsibility for the vehicle, but today. Mr. Owens was advised that until the FCA Legal Department provided a release neither the Certified Chrysler Mechanic at Hudson Valley Auto nor anyone else could service the vehicle because of the product concern." "Due to the product concern Milford Auto Group-Jeep Chrysler Dodge Ram where Mr. Owens purchased the 2020 Jeep Grand Cherokee Laredo, advised Mr. Owens that he could not sell his vehicle back to the dealer or trade it. Not only does the vehicle appear to be a lemon under New York Lemon Law, since it has been to the repair shop three times, but State Farm underestimated the amount of damage to the frame and transmission to avoid totaling the vehicle. Neither Chrysler nor State Farm have investigated the reason for the accidents. The faulty and non-existent investigation is an act of bad faith of State Farm and illegal. State Farm and Chrysler are suppressing the evidence contained in the CDR Crash Report from Field Coordinator James Brozovich (AA-AS/TSS- A). Bosch Automotive Services Solutions LLC. Because Mr. Owens only has one vehicle we remain in danger of additional potential serious injuries and even death. Not to mention the danger that the vehicle poses to the public. The vehicle owner requires a release to es