2015 JEEP GRAND CHEROKEE Complaints

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds and towing a boat and a trailer, the vehicle started losing motive power. The contact became aware that the fuel economy was incorrect. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. Several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 69,000. Parts distribution disconnect.

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the vehicle went into LIMP Mode and started to lose motive power. The check engine warning light was illuminated. The contact restarted the vehicle briefly, but the vehicle shut off. The vehicle was towed to the dealer where it was diagnosed as a failure with the fuel pump which needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 160,000. Parts distribution disconnect.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at 5 MPH, the vehicle independently shifted from drive to neutral. The check engine warning light was illuminated. The vehicle was turned off and restarted and the contact was able to drive the vehicle home. The contact stated that upon arrival home; while in the driveway attempting to shift into park(P), the vehicle rolled backwards. The vehicle was taken to Auto Zone where it was scanned with a TCM clutch failure, a gear ratio clutches 1 and 2, and a failure with the output shaft speed sensor circle. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 146,981.

The component that failed is the front passenger active headrest. It is available for inspection upon request. When the component failed, a few pieces of plastic/metal flew out of the headrest. One of the pieces hit me just above my right eye. I haven’t taken my vehicle to a service center as I will be in Alaska for the next 5 months. It has not been inspected yet. I have someone who can take it in to the dealership/auto shop, or allow it to be viewed by my insurance company. There was no indication that the component would fail, at any point.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 70 MPH, the vehicle independently decelerated and failed to exceed 45 MPH. The contact stated that the traction control and check engine warning lights were illuminated. The contact pulled to the side of the road and turned off the vehicle, then the vehicle restarted. The vehicle was taken to an independent mechanic where it was diagnosed with an unknown failure. The vehicle was repaired; however, the failure recurred. The contact stated that the failure had recurred several times. The vehicle was not repaired. The contact discovered NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling), however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Purchased a 2015 jeep grand Cherokee. At around 65k miles vehicle started making a ticking sound. Vehicle was also stalling when accelerating from a stop, usually when making a right turn but also when trying to press gas to gain speed quickly like when entering the highway. There is a known issue with this model where the rocker arm fails and damages the cam shaft. Engine light went on so contacted the dealer and Brought the car in for a recall repair. I drove out of the dealership and the engine light went back on. Brought the jeep back and was told engine issue wasn’t covered under warranty and repairs would cost $5k. I’m contacting the DMV automotive facilities inspector to file a complaint on the dealership and will be contacting a lawyer regarding a class action lawsuit unless I get a resolution to this issue. I drive my 3 small children around every day in this car.

There is a recall on certain vehicles for air bags I also am experiencing a problem with mines

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 75 MPH the service shifter warning light was illuminated and had been illuminated for several months. The contact stated the vehicle shifted into gear without engaging the gear knob while driving and while parked. The contact also stated the vehicle was able to shift into gear without engaging the gear knob and without depressing the brakes. In addition, the contact stated the gear did not shift into the desired gear without wiggling and bumping the gear shift to release the gear stick. The vehicle was taken to the dealer who informed the contact the vehicle was repaired under NHTSA Campaign Number: 16V529000 (Power Train), however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

The Sun roof on my vehicle spontaneously exploded while I was driving on the highway. There was no one in front of me or behind me. I was traveling at around 65mph. Thankfully my children were not in the car.