2011 JEEP GRAND CHEROKEE Complaints
View complaints related to 2011 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,600 complaints submitted for the 2011 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 JEEP GRAND CHEROKEE- MACOMB, MI
MY CAR SOMETIMES IT DOESN'T START AND KEEPS CRANKING. BUT THE MOST DANGEROUS IS WHEN IT SHUTS OFF WHILE DRIVING. I TOOK IT TO JEEP SERVICE BUT THEY DIDN'T FIND WHAT CAUSES THE ISSUES. IT KEEPS STALLING. DOESN'T HAPPEN EVERY DAY AND ALL THE TIME BUT IT'S HAPPENING MORE FREQUENTLY.
Source: NHTSA WEB SITE -
2011 JEEP GRAND CHEROKEE- FORDS, NJ
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT AFTER CONTACTING SANSONE AUTO LOCATED AT 90-100 US HIGHWAY 1, AVENEL, NJ 07001, (866) 328-3333, THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING 45 MPH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT SHIFTED THE VEHICLE TO NEUTRAL, RESTARTED THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 JEEP GRAND CHEROKEE- FT LAUDERDA, FL
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START OCCASIONALLY. THE VEHICLE WAS TAKEN TO JOEY ACCARDI CHRYSLER DODGE JEEP RAM (909 S FEDERAL HWY, POMPANO BEACH, FL 33062) AND WAS REJECTED TO BE SERVICED DUE TO PARTS NEEDED NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 JEEP GRAND CHEROKEE- OCONOMOWOC, WI
II HAVE HAD MULTIPLE DRAINED/DEAD BATTERY ISSUES WITH MY 2011 JEEP GRAND CHEROKEE, EVEN AFTER INSTALLING A NEW BATTERY IN FEBRUARY OF 2020,. I BELIEVE THE ROOT CAUSE OF THIS PROBLEM IS ASSOCIATED WITH A FAULTY TIPM WHICH IS ADDRESSED VIA FCA RECALL V-62 (NTSHA RECALL 19V-813), FOR WHICH NO REMEDY HAS BEEN FOUND BY THE MANUFACTURER. I AM NOW HAVING TO CALL A TOW SERVICE FOR THE THIRD TIME SINCE INSTALLING THE NEW BATTERY. WHEN IS THIS RECALL GOING TO BE FINALIZED SO THAT THE NECESSARY REPAIRS CAN BE MADE UNDER WARRANTY?
Source: NHTSA WEB SITE -
2011 JEEP GRAND CHEROKEE- MERRILLVILLE, IN
THE VEHICLE BEGAN HAVING ISSUES WITH STARTING. THE VEHICLE WOULD START SOME DAYS AND ON OTHER DAYS IT WOULD NOT. TOOK THE VEHICLE TO THE DEALERSHIP FOR A DIAGNOSIS AND IT WAS NOTED THERE WAS AN ISSUE DUE TO THE FUEL PUMP RELAY, WHICH CURRENTLY HAS A RECALL. THE VEHICLE WAS PREVIOUSLY RECALLED FOR THE SAME ISSUE. THE FUEL PUMP RELAY WAS NOT REPAIRED OR REPLACED DUE TO CHRYLSER STATING THE PARTS ARE CURRENTLY NOT AVAILABLE. AFTER VEHICLE WAS PICKED UP FROM THE DEALERSHIP THE NEXT DAY THE FOB WOULDN'T OPEN THE DOOR, THE VEHICLE HAD NO POWER AND WOULD NOT START AT ALL. THE VEHICLE WILL ONLY START WITH A JUMP AND AFTER IT IS TURNED OFF IT WILL NOT START AGAIN. THIS RECALL HAS BEEN POSTED FOR ALMOST A YEAR AND CHRYSLER HAS FAILED TO REMEDY THE ISSUE AND CONTINUOUSLY PUT A BAND-AID ON THE PROBLEM INSTEAD OF FIXING THE REAL ISSUE. THE ISSUE WITH THE FAULTY OR DEFECTIVE FUEL PUMP RELAY CAN CAUSE OTHER ISSUES FOR THE VEHICLE AND CHRYSLER SHOULD BE RESPONSIBLE FOR REMEDYING THOSE ISSUES IN RELATION TO THE FUEL PUMP RELAY. (RECALL RELATED INCIDENT) TS
Source: NHTSA WEB SITE -
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2011 JEEP GRAND CHEROKEE- WILLIAMSTOWN, MA
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEFECTIVE AIR BAG CLOCK SPRING IN THE STEERING WHEEL. *LD THE CONSUMER STATED THE PART NECESSARY TO COMPLETE THE REPAIR WAS ON BACK ORDER. THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE AIRBAG RECALL. *JS
Source: CONSUMER LETTER -
2011 JEEP GRAND CHEROKEE- MACOMB, MI
VEHICLE HAS BEEN UNDER RECALL SINCE DECEMBER 2019 WHICH I HAVE TRIED SERVICING MANY TIMES BUT KEEP BEING TOLD NO PARTS ARE AVAILABLE. SO I HAVE BEEN DEALING WITH THE CAR EITHER NOT STARTING THE FIRST TIME OR EVEN AT ALL, STALLING RIGHT AFTER STARTING AND STALLING WHILE IN MOTION. MY JEEP HAS STALLED WHILE DOING 70 MPH ON THE HIGHWAY, LEAVING ME IN A PANIC TO TRY TO GET TO SIDE OF THE ROAD AS FAST AND AS SAFE AS POSSIBLE. MY JEEP HAS STALLED AT A INTERSECTION WHERE OTHER CARS HAD TO GO AROUND ME, IT HAS STALLED SEVERAL TIMES WHILE DRIVING ANYWHERE. THE BREAKING POINT FOR ME WAS THAT ON 6/11/2020 I WAS DRIVING DOWN A BUSY STREET IN THE CITY DOING 50MPH AND MY JEEP STALLED OUT AND THE ONLY THING I COULD DO WAS GET INTO THE MIDDLE TURN LANE, I HAD CALLED MY MOM THROUGH MY BLUETOOTH IN THE CAR TO LET HER KNOW I WAS STUCK AND NEEDED HELP SINCE I HAD MY TWO SMALL CHILDREN WITH ME, AS WE WHERE TALKING A CAR CAME INTO THE TURN LANE ALMOST HITTING ME HEAD ON AT 50MPH. MY MOM HEARD US ALL SCREAM AS WE THOUGHT WE WHERE GOING TO GET HIT. MY CAR HAS BEEN IN AND OUT OF THE DEALERSHIP SINCE THAT DAY AND I AM STILL HAVING PROBLEMS WITH IT STALLING WHILE I'M DRIVING! (RECALL RELATED INCIENT) TS
Source: NHTSA WEB SITE -
2011 JEEP GRAND CHEROKEE- LUFKIN, TX
VEHICLE WOULD NOT START. THERE IS AN ACTIVE RECALL BUT UPON CALLING THE LOCAL JEEP DEALER THEY LET ME KNOW PARTS ARE NOT AVAILABLE.
Source: NHTSA WEB SITE -
2011 JEEP GRAND CHEROKEE- GAITHERSBURG, MD
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CRISWELL CHRYSLER JEEP DODGE RAM FIAT (84 BUREAU DR, GAITHERSBURG, MD 20878) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 JEEP GRAND CHEROKEE- BANDON, OR
OUR JEEP CONTINUES TO STALL WHILE BEING DRIVEN, MAKING IT VERY UNSAFE AS THE POWER STEERING AND POWER ASSISTED BRAKES STOP WORKING WHEN THE ENGINE STALLS. THIS IS THE SUBJECT OF SEVERAL RECALLS, MOST RECENTLY V62/NHTSA 19V-813 ISSUED A YEAR AGO. WHAT IS HAPPENING TO CORRECT THIS DANGEROUS FAULT WITH OUR JEEP. WE HAVE EXPERIENCED MULTIPLE STALLS SINCE 2015 FAILED RECALL AND THEY CONTINUE TO THIS DATE, ALWAYS WHILE BRAKING AND MOSTLY WHILE ALSO TURNING TO THE RIGHT. *LN*JB
Source: NHTSA WEB SITE