2020 JEEP GRAND CHEROKEE Complaints

My Safety as well as other Drivers safety are at risk when you down the highway at a speed between 70 & 75 miles an hour and all off a sudden your engine quits, I was told it goes into limp mode, I turned off engine, started it again could not get power, turn off engine again waited a few minutes and it finally gave me some power, was told by the Dealership that they could not find anything the computer may have reset itself, in a one week period it did twice, I nearly got hit or the person could have got killed hitting me. This is definitely a safety issue I think this should be a recall.

Bought jeep in December 2020. Currently at 8000 miles. In October 2021, the vehicle would not turn off. The push button would go between ACC and Start but not in the off. Dealership has never seen this and after 8 days, are not able to definitively tell me what the issue is. The assumption has been given that the car is not recognizing that the vehicle is in Park. This is an assumption as whatever diagnosis that is being done is not finding the error.

While driving on the highway I heard a loud sound, like a gunshot and my sunroof had shattered onto me.

I was merging onto a highway after work and my sunroof exploded. There were no other vehicles, bridges, or any other objects around me. This could have been a real bad situation if it occurred with other vehicles around me. The local Jeep dealership refused to cover the repairs under warranty stating that, "Looks like an object hit my sunroof". There are no other markings around the sunroof.

The vehicle starts jerking at a high rate of speed that become dangerous. Often times the vehicle will shut off on its own. Also the unconnect system goes out a lot. Another problem going wrong with the jeep is that the back window Always makes noise as if it would crack or something.

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that after refueling and attempting to drive out of the service station, the vehicle independently accelerated to 60 mph. The contact was able to shift into neutral and drove the vehicle into a field and the vehicle returned to normal function. Additionally, the gear shifter was not operating as intended. The vehicle was towed to the dealer to be diagnosed. The mechanic located the wiring that failed and was able to return the vehicle to normal function. The contact also wanted to state that the dealer was unable to specify what caused the vehicle to independently accelerate. The gear shifter was repaired. The manufacturer was made aware of the failure. The failure mileage was 4,000.

The Sunroof exploded and a sound like a bomb or gun went off. Most of the glass blew out of the car but I had some drop on my head, neck and shoulder. The glass went everywhere. I later found that I had glass fragements in my right eye as well. The doctor took them out. I took the dealership and they were going to replace it and then I got an email saying it was going to be under investigation. 10-14 days or longer. I am a senior adult and work a part time job. This is my only car. The runaround continues. I received an email about the investigation and no phone number. I just want my car fixed. This was my dream car and now its a nightmare car. As soon as it is repaired I will never have another JEEP. The service has been terrible. The staff at the dealership tried to be helpful but their hands are tied. Frustrated since I did nothing wrong.

Jeep caught fire while parked. Origin of cause states right side of engine is fire origination

The screen in my car will get stuck on my reverse camera, freeze that way for minutes after I've put the car into drive. It will also randomly cut off and back on which is distracting and annoying.

The vehicle Uconnect Radio Unit has malfunctioned since I purchased the vehicle, and the rate of the malfuctions have increased in frequency and duration, and now are impacting different functions of the vehicle such as the Back Up Camera, Navigation, GPS, Heat & Cooling Seat Options, Radio, Blue Tooth, etc. (this head unit [radio] controls, the Navigation, GPS, Backup Camera, Radio, Heated Seat, Cooling Seat. Essentially most of the vehicles comfort and safety features run through the vehicles radio/head unit. When it malfunctions you can lose all or part of the Jeeps functionality such as the back up camera, GPS, Navigation, Bluetooth, seat temperature controls, etc,.