2019 JEEP GRAND CHEROKEE Complaints

Uconnect screen is delaminated. Vehicle features change by themselves. Advanced electronic systems are connected through the system. Horn, lights on off by themselves

I was driving my Jeep on Sunday, [XXX] and the service airbag system light kept coming on periodically. When I took it to Szott dealership Service center in White Lake, Michigan. On my drive to the dealership the light never popped on. The service guy said it looked like it was the wiring under the driver's seat. I had to wait for a diagnostic tech to check it out. The tech confirmed it was a wiring issue under the driver's seat. The dealership said it is NOT covered under my extended warranty and it will cost $679 to repair. I realize I need to repair for safety issues. My question is an airbag is important safety feature and Jeep should be responsible and stand behind their product to ensure safety for their customers so, why should I have to pay out of pocket to repair a safety feature that should be functioning properly? I store my jeep in a garage. I have not been in an accident or in a flood...so why am I liable when it is a defective part or wiring? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while pulling into a parking space and pressing the brake pedal the braking system malfunctioned causing and the vehicle accelerated forward and crashed into two parked vehicles. No injuries were reported. A police report was taken at the scene and the vehicle was towed to the home. The vehicle was later towed to the local dealer was unable to diagnosed a failure had occurred. Later, while the daughter was driving at highway speeds the failure reoccurred and the vehicle would not accelerate and the braking system malfunctioned. The vehicle was steered to the side of the road and rolled to a stop. After switching the transmission back to the drive position the vehicle operated as normal and was driven to the home. The vehicle was later towed to the dealer. The cause of the failures were not yet determined. The manufacturer was not yet notified of the failures. The failure mileage was 40,000.

While at the dealer to have a lightbulb changed, I was told that I needed to have my oil adapter changed. My jeep only has 33,750 miles on it and has only been serviced by the jeep dealer. While I was there there were 2 other jeeps in with the same problem. Also, my brother-in-law's brother (who lives in another state) also had to have his oil adapter replaced on his jeep grand cherokee. Does jeep have a defective part installed in the grand cherokees? If not, I find it odd that so many people (that I do not know personally) have had to have the same part replaced on their jeep grand cherokees.

Uconnect screen with radio/nav/driver controls is delaminating, causing screens to change and overriding all driver selections. Safety issue. Multiple complaints on Jeep forum and class action lawsuit in 2022 which has been closed due to overwhelming number of complaints. It’s a well known issue with FCA but they refuse to issue recall. Backup camera freezing and hand free difficult to use. Distracting and unsafe. FCA NEEDS TO ISSUE RECALL!

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with brake pressure failure on the braking system. The contact was informed that the software was misreading, and a software update was needed. The vehicle was repaired. The failure reoccurred. The vehicle was taken back to the dealer and diagnosed with a failed hydraulic unit. The contact was informed that the hydraulic unit needed to be replaced. The vehicle was repaired. The dealer advised the contact that the ABS module might also need to be replaced. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 45,000.

Our 2019 Jeep Grand Cherokee started to exhibit the following conditions: brake lights remained ON, ESC failure, AutoPark Failure, Cruise Control failure, vehicle started without depressing the brake pedal. I researched possible recalls and found Z48 for HCU/ABS module failures. Our vehicle was in the recalled build dates. We took it to Palace Chrysler Jeep Ram Inc. in Lake Orion, MI for repair. They "reflashed" the software, cleared the fault codes and returned the vehicle to us. In 3 key cycles, the failures returned. We took the car back to the dealership. They stated that the reflash wasn't done correctly. (blamed machine error) Reset the fault codes and in 3-5 key cycles the problem returned. Now on the third try, the dealership replaced the HCU/ABS module and charged us $1,100 for the repair. We requested reimbursement from Stellantis and have been denied 3 times. This is completely unacceptable since the Recall Z48 is for this exact problem. Also, it proves that their SW reflash doesn't fix the problem in some vehicles. We want Stellantis to reimburse us for this repair.

ISSUE: While in a left hand turn the steering wheel will stick and not return on it's own! My vehicle began having the following issue randomly in July of 2023 while in a gradual left turn onto the entrance ramp of the interstate. The steering wheel did not return on it's own and felt stuck. I had to give the steering wheel a slight tug to recover control. As of November 2023 the issue has become more evident in left hand turns! I initially looked for recall issues on the Jeep recall but non avail. The other day while on a short trip, the vehicle began to act squirrely while in lefthand curves and while making lefthand turns more frequently. I began researching the internet and quickly became aware that this seems to be an issue with this particular make, model and year. Upon further reading on different forums and finally the NHTSA page, I looks like dealers have pin pointed the cause to the failure of the rack and pinion assembly failure. On November 27th I contacted my local dealership for service. Initially I was told that there were no recalls reported on the vehcle. I then proceeded to explain the issues in detail and my research with the results on The NHTSA site. A service appointment has been made and I was asked to bring all supported documentation.

Hello, The Z48 recall for my vehicle has been completed by the manufacturer back on 5/1/23. They have failed to notify NHTSA that the recall has been completed so it keeps showing up as incomplete. I keep getting notices in the mail that the recall is still pending. I have been back and forth with dealer, mopar, and the manufacturer with no resolution to this issue. Please see attached invoice with proof that this recall has been completed. I was hoping this open action could be closed on your database. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Uconnect Screen delaminated causing the screen and radio to go bad. I have no phone connectivity, no radio, no use of navigation or climate control.