2020 JEEP GRAND CHEROKEE Complaints

WEDNESDAY, AUGUST 5 2020, WAS DRIVING ABOUT 3 MILES FROM MY HOUSE WHEN I NOTICED MESSAGE ON DASHBOARD "PLACE CAR IN PARK TO START CAR". THOUGHT IT WAS ODD BECAUSE I WAS DRIVING. I THEN NOTICED CAR WAS OFF SO PLACED IN PARK (ON THE ROAD BTW) AND STARTED IT UP AGAIN. NO MORE ISSUES THAT DAY. NEXT MORNING, AUGUST 6TH, CAR SHUT DOWN AGAIN IN NEARLY THE SAME LOCATION. THIS TIME TRAFFIC WAS MUCH BUSIER AND I WAS IN RIGHT LANE WITH CARS BEHIND ME TRAVELING 45-50 MPH AND TO THE RIGHT WAS A MERGE LANE WITH MULTIPLE CARS COMING OVER...CAR SLOWLY GLIDED INTO THE MERGE LANE AS EVERYONE BECAME AWARE I WAS IN DISTRESS AND ALLOWED ME TO MOVE OVER. CAR WOULD NOT RESTART AND WAS ACTUALLY LOCKED IN PARK, SO I WAS UNABLE TO MOVE CAR FROM TRAFFIC LANES. CALLED POLICE AND TOW TRUCK WHO BROUGHT IT TO A JEEP DEALERSHIP. IT WAS A VERY DANGEROUS SITUATION TO BE IN DURING EARLY MORNING COMMUTE TIME. NOW ITS SATURDAY AND I HAVE NO COMMUNICATION AS TO WHAT THE PROBLEM MAY BE, SO I SEARCHED SOME INTERNET AND LEARNED THIS HAS BEEN GOING ON FOR AWHILE WITH JEEPS. I WAS PROVIDED A LOANER CAR BY THE DEALERSHIP.

TRAVELING AT 50 MPH DEER JUMPED INTO CENTER OF THE ROAD I HIT THE BREAKS SWERVING RIGHT, THE FRONT DRIVER SIDE BREAK LOCKED AND DIDN'T RELEASE. VERY HARD PULL TO THE LEFT ON THE STEERING WHEEL AS ANOTHER DEER CAME I TRIED VEERING RIGHT THAT TIRE WAS LOCKED THREW MY BACK PASSENGER TIRE INTO THE CURB BOUNCED THE VEHICLE REAR TO THE LEFT FRONT TIRE STILL LOCKED UP MADE THE VEHICLE SPIN EVENTUALLY ROLLING TWO OR THREE TIMES .

YOU CANNOT PROPERLY FILL YOUR GAS TANK WITHOUT HAVING TO MANIPULATE THE PUMP HANDLE THE WRONG WAYS. EVERY TIME I'VE HAD TO FILL UP I HAVE TO SIT THERE AND CONSTANTLY HAVE TO RESET THE PUMP HANDLE BECAUSE ALL THE PUMP THINK THE TANK IS FULL. THIS IS A SAFETY ISSUE BECAUSE I NEVER KNOW WHEN THE TANK IS ACTUALLY FULL. I'VE EVEN PUT THE AUTO FILL HANDLE ON AND WHEN IT KICKED OFF THE PUMP WENT FLYING OUT AND GAS SPILLED EVERYWHERE. I HAVE NEVER HAD A PERFECT EXPERIENCE PUTTING GAS INTO MY JEEP SINCE I'VE BOUGHT IT. I'M ALWAYS AFRAID TO PUT THE AUTO FILL HANDLE ON AND TAKE MY HAND OFF THE PUMP.

AFTER ONLY 350 MILES MY ENGINE STARTED SPUTTERING AND HAD TO PULL OVER. BY THE TIME WE STOPPED THE CAR THE SPUTTERING WAS VIOLENTLY SHAKING THE VEHICLE. WE HAD TO GET IT TOWED ONLY FOR THE DEALER SHIP TO TAKE SEVERAL HOURS TO REPLACE A SPARK PLUG. - AT ALMOST ALL TIME THERE THE AIR CONDITIONER NEVER SEEMS TO GET TO THE DESIRED TEMPERATURE FOR MORE THAN 20 SECONDS. WHEN AT A STOP, THE A/C IS NON EXISTENCE AND TEMPS DROP SIGNIFICANTLY. UNLESS YOU HAVE IT SET TO MAX A/C IT WILL NEVER FEEL COLD/HOT. - THE TRANSMISSION IS EXTREMELY ROUGH AT ALL TIMES, IT CAN JERK YOU BACK AND FORTH WHILE IT SWITCHES GEAR.

CENTER DISPLAY THAT CONTAINS BACKUP CAMERA IMAGES, CLIMATE CONTROL, RADIO, NAVIGATION AND MANY OTHER FUNCTIONS IS INOPERABLE MOST OF THE TIME. THIS PROBLEM RECURS DAILY, AND THE DISPLAY IS INOPERABLE 90+% OF THE TIME. THE ABSENCE OF AN OPERABLE BACKUP CAMERA DISPLAY IS A SIGNIFICANT SAFETY ISSUE. *TR

WAS PULLING INTO SHOP ON NICE SUNNY DAY. I TURNED TAKING A RIGHT OFF ROAD AND SOME LADY SWERVED RIGHT OFF ROAD AND HIT ME DOING 50MPG. THIS CAUSED ME TO GO FORWARD IN VEHICLE AND ACCELERATE AT A HIGH SPEED. I THEN HIT A METAL CARPORT WHICH CRASHED ON MY ROOF. BUSTED SUNROOF, HIT SIDE OF BRICK WALL ON PASSENGER SIDE AND THEN WENT DOWN INTO A STEEP DITCH AND PARTIALLY BACK UP. NONE OF THE AIRBAGS DEPLOYED. I DID SEE ONE BLACK OVAL SHAPED AIRBAG BEHIND THE FRONT DRIVER TIRE AFTERWARDS. JEEP WAS TOTALED. FRONT END WAS DEMOLISHED LOOKED LIKE A BIG MOUTH. BOTH WHEELS WERE TURNED IN AND BUSTED. IT WAS CRUSHED.. SIDES WERE COMPLETELY DENTED IN. NOT SURE IF I ACCELERATED OR THE VEHICLE DID ON ITS OWN AS I HAVE NO RECOLLECTION. NOTIFIED JEEP THEY SENT SOMEONE OUT TO DO A REPORT AS I WAS INJURED. *TR

LEASED MY GRAND CHEROKEE 2020. DROVE THE CAR TWICE. IT WASN'T EVEN 24 HRS SINCE I HAD THE CAR, MY CAR BROKE DOWN THE 2ND TIME I DROVE IT (ON A FRIDAY). I WAS WAITING ON LINE FOR MY SONS GRADUATION. IT WAS A DRIVE THROUGH GRADUATION BECAUSE OF COVID-19. I WAS THE 1ST ON LINE AND HAD 50 CARS BEHIND ME. WHEN I WAS ASKED TO PROCEED MY GEAR DIDN'T SHIFT. I TURNED THE CAR OFF AND TRIED RESTARTING IT AND IT DIDN'T START. HAD TO GET THE CAR TOWED TO A DEALER. I WAS TOLD ID HAVE TO WAIT TILL MONDAY. CALLED JEEP TO COMPLAIN. I ASKED FOR A LOANER AND WAS TOLD I HAD TO PAY FOR IT. I FIND THAT INSENSITIVE, RUDE & UNPROFESSIONAL. IT HADN'T BEEN 24 HRS THAT I HAD THE CAR, I ONLY HAD 88 MILES ON THE CAR AND I WAS BEING ASKED TO PAY FOR A LOANER FOR A CAR THAT BROKE DOWN BECAUSE OF A MANUFACTURE DEFECT. IM ASSUMING BECAUSE I FILED A COMPLAINT WITH JEEP, THEY PRESSED THE DEALER TO LOOK AT THE CAR ASAP. I RECEIVED A CALL TO SAY I RAN OUT OF GAS. MY GAS INDICATOR SHOWED I HAD A HALF TANK OF GAS. THE FUEL SENDING UNIT WHICH SENDS A SIGNAL TO THE GAS GAUGE ON THE DASH, LETTING YOU KNOW HOW MUCH FUEL IS IN YOUR THE TANK WASN'T WORKING. THE SENDING UNIT IS INTEGRATED WITH THE TANK FUEL PUMP & STRAINER. SO BOTH MY FUEL PUMPS NEED TO CHANGE. THE MAIN FUEL PUMP IS ON BACK ORDER AND I WAS TOLD I COULD BE WAITING WEEKS OR MONTHS FOR THE PUMP TO COME IN. I WAS TOLD AS LONG AS I GAS UP MY CAR EVERY 200-250 MILES I "SHOULD" BE FINE UNTIL THE FUEL TANK COMES IN. I WAS VERY DISAPPOINTED WITH JEEP CUSTOMER SERVICE. NOT ONLY WERE THEY UNAPOLOGETICALLY BUT THEY DID NOT TRY TO FIND A WAY TO ACCOMMODATE ME FOR A PROBLEM THAT THEY WERE RESPONSIBLE FOR. SADLY I JUST RECEIVED THIS CAR ON A 42 MONTH LEASE. I HAVE TO WAIT FOR THE CAR TO BE FIXED AND PRAY THAT I DON'T GET STUCK ON THE ROAD AGAIN OR ANY OTHER PROBLEM ARISE. I WOULDN'T WORRY ABOUT MY 42 MONTH LEASE IF I KNEW I COULD RELY ON THEIR CUSTOMER SERVICE. *TR

WHEN CHANGING A FLAT TIRE ACCORDING TO THE DIRECTIONS IN THE OWNER'S MANUAL, AND ON A FLAT SURFACE AND USING THE JACK THAT WAS INCLUDED IN THE VEHICLE...AFTER JACKING THE CAR UP TO THE APPROPRIATE HEIGHT TO CHANGE THE TIRE, THE JACK FAILED AND THE CAR FELL. THE JACK WAS TWEAKED OUT OF SHAPE. LUCKILY NO ONE WAS INJURED BUT THE JACK IS NO LONGER USABLE. *TR

WHILE I WAS DRIVING DOWN THE ROAD THE TRANSMISSION FAILED AND I HAD TO HAVE THE VEHICLE TOWED AND THE TRANSMISSION REPLACED. THE VEHICLE ONLY HAD 460 MILES TOTAL AT THAT TIME. THE VEHICLE NOW HAS 940 TOTAL MILES AND I AM BEGINNING TO FEEL HARD SHIFTING AND SLIPPING WHILE DRIVING, THAT SEEMS TO ME THAT THE NEW TRANSMISSION THEY PUT IN THE VEHICLE IS GOING BAD ALREADY. I WILL BE TAKING IT BACK TO THE DEALER TO HAVE THEM LOOK AT IT. I WAS ON A CITY STREET GOING STRAIGHT AT APPROXIMATELY 30MPH. *TR

THE CAR WAS PARKED ON A CITY STREET, AND THE ENGINE OFF OVER NIGHT SOMETIME EARLY IN THE MORNING WITH THE CAR STILL OFF AND PARKED AN ELECTRICAL FIRE STARTED ON THE FRONT PASSENGER SIDE.