2014 JEEP GRAND CHEROKEE Complaints

My JGC 2014. I was on a 5 lane interstate in the far left lane when my car started decelerating at a speed of 64mph. As I was merging into the left emergency lane it switched into neutral gear. I then proceeded to stop and put the Jeep into park and turn it off. Prior to this incident my check engine light had just illuminated a month prior and I ran a diagnostic computer test and it returned stating it was an EVAP problem. I haven’t had any systems. So I was waiting on my first check to get it taking care of (meaning no gas smell in the cabin, no fuel leaks under vehicle, no bad gas mileage). So the police came to my rescue and helped me pull the emergency neutral pull in the middle console in order to get it off closer to the median so I wouldn’t get hit until I could get a tow. Well it wouldn’t turn over again. It sounded like I had a fuel pump problem but when I went to turn it on but not over I heard my fuel pump cut on. So no problems there! So my battery started running low in voltage so I charged it with a battery pack and it got around 13 v and I unplugged it . It’s a 14 v battery. Well I got my vehicle turned in the off position the emergency neutral gear unlocked and then my windshield wipers started and the car was not on . I heard clicking in the fuse part under the hood so I found that fuse and pulled it. I think took a fuse checker and checked every fuse in my box they all had fire. On my dash it started saying system brake suspension and the check engine light was off. So I checked it with the computer diagnostic tester and it said a code of all U’s which were the ECU and the TCM and the gear shifter which was the only P.O. code. So we took my gear shift off and cleaned it and hooked it back up. It was nasty. And it would slap again but not show on my dashboard. So I reset my battery and nothing. I am so upset about this. I’ve worked on every vehicle I’ve owned and this is mind boggling. Everything is up to date and seems fine

When accelerating on to the highway the vehicle will not go above the speed you were entering the highway on. For example entering the highway at 40mph and trying to get to 65mph and it will not go. Have to release the foot from the gas and then reapply foot to gas pedal. Most recent occurrence the vehicle hesitated much long resulting in oncoming cars almost rear ending me and having to drive in the breakdown lane until it picked up speed.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while seated in the vehicle, the front passenger’s side head restraint separated from the seat striking the passenger in the back of the head. The passenger was not seriously injured. The contact was not able to place the head restraint back on the seat. The vehicle was not diagnosed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 94,000.

I own a 2014 Jeep Grand Cherokee 5,7 summit trim, I've been experienced a very scary situation with this car on last 4 months, with no warnings this vehicle completely shuts-off, with no power, no radio, no dash lights. For few times happened on my drive way, but most the times I was on highway running between 45 to 70 mph, its come from the blue. But after the engine stops, it just restart like nothing had happened, no lights on dash no warnings. I left this truck on sandy Sansing dealer ( Milton Florida (850)6236866 like 4 times, they replace few sensors and update software on first time, but day after I was there again, and again and again. Now, they have my car o shop for over 40 days but they can find or replicate de issue, of course to replicate the issue you need to drive the car, and according with then they drove the car for 50 miles with no issues( and of course nobody wants to drive a car that can stops in any minute ). I ask the Dealer if a fuel pump could cause that, they had no clue, but they gave me a price for replace both, so at this point I'm extremely frustrate, cause I've a car with a brand new engine that always was serviced on Jeep Dealer, that I can't use and who has all technical capability is incompetent to fix. I saw lots of cases like mine on internet. I could get someone or my self kill. Any help is deeply appreciate

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 23V411000 (Engine and Engine Cooling) and 22V406000 (Fuel System Diesel) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

While approaching a intersection, the vehicles engine stalled. The vehicle shifted itself into neutral. The loss of power in neutral resulted in a loss of power steering and power braking. The vehicle had diminished controls in traffic with 3 occupants. (2 adults, 1 infant.) Vehicle was stopped using emergency brake in turn lane. Local police were required to use push bar to move vehicle due to blocking traffic. No warning or lights on dash prior to failure. Vehicle pushed to dealership. Dealership diagnosed part failure consistent with open recall. No solution from manufacturer.

My vehicle has 2 recalls on faulty parts that can cause catastrophic failure. There are no replacement parts or repairs available to owners of these cars. FCA US should have offered loaner vehicles to owners a long time ago. Instead, they indicate that they will give loaner cars once the Grand Cherokee breaks down or crashes as a result of the faulty parts. This is not acceptable. I now have a vehicle that I paid over $47,000 for that is useless and worthless - I cannot drive it knowing it could have an "unexpected loss of motive power" and I cannot sell it with 2 serious unrepairable recalls. FCA US needs to be forced to offer loaner vehicles or buy these Grand Cherokees back from owners at a fair price.

While driven the vehicle, the head of the driver front seat opened and broke where you can see the broken plastic support in the interior. After a month the head of the seat of the passenger were broke in the same way. They were open and broke and expose the interior of the head seat noticed the plastic pin support broken.,06

Jeep Grand Cherokee Engine Failure and Lack of Accountability by the Manufacturer Dear NHTSA, I am writing to bring to your attention a distressing situation regarding the Jeep Grand Cherokee and its e$th ongine issues. I have been experiencing an ongoing nightmare with my vehicle, which was supposed to be covered by a 100,000-mile engine warranty. However, after only 8,000 miles, the engine suffered a catastrophic failure, and Jeep has chosen not to take responsibility for the problem. It is evident that this engine has a significant factory defect, as my research has revealed numerous cases of the same issue. Many owners have faced similar engine failures, and it is disheartening to see that Jeep has not acknowledged this widespread problem. Compounding the issue is the lack of available spare parts for the necessary repairs. As a result, my vehicle has become inoperable, leaving me with a substantial financial burden and an unusable car. I am writing to the National Highway Traffic Safety Administration (NHTSA) with the hope that you can investigate this matter further. The safety and well-being of consumers are at stake, and it is crucial to address this issue promptly and thoroughly to prevent further incidents and ensure accountability from the manufacturer. I kindly request that the NHTSA launches an inquiry into the Jeep Grand Cherokee's engine problems, assesses the extent of the defects, and holds Jeep accountable for their failure to address these issues appropriately. Your support in rectifying this matter would be greatly appreciated by the affected owners and the wider community. Please do not hesitate to contact me should you require any additional information regarding my case. I look forward to your prompt response and assistance in resolving this troubling situation. Thank you for your attention to this matter. Sincerely, Luis Garcia

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) also however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available. The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) also however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available.