2011 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. WEST HILLS CHRYSLER JEEP DODGE RAM (900 W HILLS BLVD, BREMERTON, WA 98312) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHEN STARTING THE CAR IT WON'T TURN ON COMPLETELY WHEN YOU START YOU CAN HER A NOISE NEAR THE FUEL PUMP AREA THIS STARTED ABOUT 2 MONTHS AGO. WHEN THE ENGINE WAS I COMPLETE PARKED AND WANTED TO STARTED WOULDN'T START AFTER A COUPLE TRIES WOULD START WITHOUT AN ISSUE, BUT TODAY I HAVE TRIED WHAT I USED TO DO AND WON'T START, I'VE HEARD OF A RECALL ON THIS SPECIFIC YEAR BUT I HAVE NOT RECEIVED ANYTHING ON THE MAIL. *TR

NOTIFIED ON 12-24-19 THAT: "FUEL PUMP RELAY SAFETY RECALL" "SILICON CONTAMINATION ON THE RELAY CONTACTS MAY CAUSE THE RELAY TO FAIL. THIS CAN RESULT IN A NO-START CONDITION OR AN ENGINE STALL CONDITION IF THE VEHICLE IS RUNNING. A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITH OUT PRIOR WARNING." SIX MONTHS AFTER NOTIFICATION RESOLUTION STILL NOT AVAILABLE DUE TO "PARTS NOT AVAILABLE." ONE WOULD THINK THAT CHRYSLER COULD SOLVE A CRITICAL SITUATION LIKE THIS WITHIN A SIX MONTH TIME FRAME! I HAVE BASICALLY LEFT THE VEHICLE PARKED. DO NOT DARE TO DRIVE IN 5 OR 500 MILES. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE CONTACT CALLED THE WALSER JEEP CHRYSLER DODGE RAM LOCATED AT 314 MAIN STREET, HOPKINS, MN 55343, (866) 323-0559, AND WAS INFORMED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED DUE TO THE PANDEMIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 141,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ENGINE STALLS, WONT START OR DIES RIGHT AFTER STARTING, I THINK IT IS PART OF A RECALL WITH NO FIX AVAILABLE. IF IN MOTION IT DIES AND LOSSES POWER. PUT IN NEUTRAL TO START WHILE ROLLING! THIS HAPPENS MORE AND MORE FREQUENTLY LATELY. *TR

SAFETY RECALL FOR FUEL PUMP RELAY THAT CAN CAUSE ENGINE TO STALL WHILE DRIVING V62/NHTSA 19V-813. NHTSA #19V-813 REPORTED IN 11/2019. COMPLAINT TO CHRYSLER JEEP FOR NO REMEDY AS OF JUNE 2020.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING ABOUT 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER, HOWEVER SHE WAS ABLE TO MAKE A LEFT TURN OFF OF THE ROADWAY. THE CONTACT STATED AS SHE WAS MAKING THE TURN, SMOKE WAS SEEN COMING FROM THE FRONT OF THE VEHICLE AS IT STALLED. THE CONTACT STATED THAT A LIGHTENING BOLT (ELECTRONIC THROTTLE CONTROL) WARNING LIGHT WAS DISPLAYED ON THE INSTRUMENTAL PANEL. THE CONTACT'S COMPANION OPENED THE HOOD AND NOTICED THAT THE ALTERNATOR WAS ON FIRE AND BURNT OUT COMPLETELY. THE FIRE EXTINGUISHED WHEN THE HOOD WAS OPENED. THE VEHICLE WAS TOWED TO THE RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR, HOUSTON, TX 77098) WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RESEARCHED THE FAILURE ON-LINE AND FOUND NHTSA CAMPAIGN NUMBER: 17V43500 (ELECTRICAL SYSTEM) HOWEVER, HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

FUEL PUMP RELAY SAFETY RECALL : ELECTRICAL SYSTEM ISSUE WITH TIPM-7 POWER MODULE, RECALL # V62 (19V813000) NOV 14, 2019, TOLD [XXX] AT DALLAS CHRYSLER, DALLAS GEORGIA ABOUT THIS ISSUE BACK IN DEC 2019. PROBLEM: THE TIPM-7 COULD FAIL CAUSING THE ENGINE TO STALL INCREASING RISK OF A CRASH. VEHICLE WILL NOT CRANK AT TIMES, VEHICLE WILL SEAM TO BE OUT OF GAS DUE TO THE FUEL PUMP STOPPING DURING OPERATION. I HAVE TOLD THIS TO THE DEALER BUT NOTHING DONE TO REPAIR THIS SAFETY ISSUE. THIS IS MY WIFE'S DAILY USE VEHICLE AND THIS ISSUE MUST BE REPAIRED ASAP OR CHRYSLER CAN FURNISH A LOANER VEHICLE UNTIL THE ISSUE IS RESOLVED ON MY 2011 JEEP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, WHITE SMOKE BEGAN TO EMIT FROM THE ENGINE AS THE BATTERY LIGHT ILLUMINATED. AFTER SOME TIME, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE IT TO EASTCHESTER CHRYSLER JEEP DODGE RAM (4007 BOSTON RD, THE BRONX, NY 10466). THE DEALER INITIALLY DIAGNOSED THE VEHICLE WITH A DEFECTIVE WATER PUMP AND THERMOSTAT. SEEKING A SECOND OPINION, THE CONTACT WAS THEN ABLE TO DRIVE THE VEHICLE TO A NEARBY INDEPENDENT MECHANIC WHO THEN DIAGNOSED THE VEHICLE WITH A DEFECTIVE ALTERNATOR. THE ALTERNATOR WAS REPAIRED BY THE MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. UPON INVESTIGATION, THE CONTACT ALSO DISCOVERED THAT HER VEHICLE HAD BEEN PLACED UNDER NHTSA CAMPAIGN NUMBER :19V813000(ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS THAT PARTS NOT AVAILABLE.