2014 JEEP GRAND CHEROKEE Complaints

traveling on S Sterling Street in Morganton, NC on the morning of July 12, 2023. We were going speed limit20 mph on a one way street, then car made rumbling sound and accelerated on its own at approximately 60-70 mph. I put on brakes,but car did not slow down...weaved thru traffic to avoid hitting anyone..could not get car to slow down and unfortunately hit a car in front of us. All persons were taken to hospital..myself, my wife and person in the other car that was impacted. All persons suffered broken bones. Both cars were totaled. Since accident have read up on this type vehicle accelerating on its own. We were lucky no one was killed. This needs to be looked into before it takes a life.

Car has randomly turned off and not turned on. Jeep has had car for over 3 months, charged me over $4K and has yet to find a solution

We were driving on the freeway doing about 70mph when without warning the glass sunroof exploded. Not knowing what had happened we pulled over and opened the shade slider and glass rained into the vehicle. Had the shade not been closed, all the passengers would have been hit with flying glass. We did not see anything that would indicate something hit the vehicle; it seemed to just explode for no reason.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle suddenly shifted into neutral and lost motive power. The contact received Police assistance when the vehicle failed to immediately restart. The contact was then able to pull the vehicle to the shoulder of the roadway. The transmission and check engine warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure due to a lack of power. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) for which the VIN was included. The manufacturer was not notified of the failure. The failure mileage was 176,000.

The left bank intake camshaft and roller rockers have failed. It has cause the check engine light to come on and go off reading a misfire in cylinder 2. After costly repairs to coil packs and plugs, Chrysler is now going to replace with a cost of $1,900.00. This is the same issue in the 2013 Jeep that Chrysler extended the warranty on and won’t do it now on this year model.

When sitting in the passenger seat while the car was parked, the active head restraint popped and hit me in the back of my head. After realizing what happens, I read about resetting this and was unable to as the plastic clips that hold the head restraint back were broken.

Vehicle shifts into neutral when driving down the road and then dies. There is no rhyme or reason to it. Sometimes it does it everyday, sometimes it doesn't do it for 6 days. Seems to happen within 3 to 7 miles of driving the vehicle. Took to Jeep dealer to see if they could figure it out. Over a month later and $1000.00 Jeep dealer replaced the PCM Pin (?) and checked wiring. Picked up the Jeep and 6 days later on way home from work it shifts into neutral going 58 mph down the road and stalls. 30 mins before it would start back up and allow me to drive it. Never any check engine light on, never and noises or chugging, the vehicle does this with no warning and after 5 to 30 minutes will start back up like nothing happened.

Started the car and heard a high pitched whining coming from engine compartment. Reversed the vehicle about 20-25 feet and smelled burning rubber and then smoke started coming from the engine compartment. Turned off the vehicle and opened the hood, and saw that smoke was coming from the alternator. The alternator continued to smoke for approximately 15-20 minutes. We had the vehicle towed to a mechanic as it was completely inoperable at this point, and we had to have the alternator and battery replaced, as well as a wiring harness. The replaced alternator was shown to us by the mechanic and it was black and melted in spots. This seems related to NHTSA Safety Recall T36/NHTSA 17V-435, but NHTSA site is showing no open recalls for the vehicle and Chrysler insists the vehicle is not under any recalls.

I've been experiencing an issue with the brakes on the vehicle not operating properly since 2022. The vehicle does not brake normally, and the brake pedal must be pressed completely down to the floor, or pumped repeatedly before the vehicle begins to slow, and when it does slow, the brakes are less than responsive. There have been several instances where despite allowing extra stopping distance and pressing the brakes all the way to the floor, the vehicle does not stop normally, and I've come dangerously close to being involved in a collision as a result. I've reported these issues to Jeep in the past when the vehicle was there for service, but it was not adequately evaluated. I replaced both front and rear brake pads and rotors, only to have the issue continue. On 6/27/23 when my vehicle was in the body shop for unrelated repairs, the body shop conducted a brake diagnosis and confirmed the stiff break pedal when attempting to brake. They verified the appropriate vacuum at brake booster and vacuum sensor, and disconnected the brake booster sensor and smoke tested the brake booster to find smoke leaking into the main cabin area. They recommended replacing the brake booster assembly with water shed per TSB, and re-checking. They noted that the Vacuum brake booster has failed, and TSB is available in regards to installing water shield with new brake booster, under safety recall T59/NHTSA 17V-572. Once body work was completed, we took the vehicle to Perkins Jeep for the open recalls and requested repair of the brake booster, but were told this isn't a Jeep problem, and that it should have been taken care of at the body shop under insurance-- even though this brake issue was pre-existing to the body damage to the vehicle. Jeep states they do not have the OEM parts to repair this issue and other open recalls at this time, and there is a waiting list.

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 23V411000 (Engine and Engine Cooling) and 22V406000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to a dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 190,000. VIN tool confirms parts not available. The contact stated that they paid for the repairs due to the failure.