2015 JEEP GRAND CHEROKEE Complaints

The instrument cluster stopped working and is completely blacked out. There was no warnings that it was going to happen. It just stopped working and no I do not need a new fuse. It's just a bad cluster

Passenger Rear Seat Belt is Jammed and will not extend properly. It is completely useless and will cost $940+ to fix.

Vehicle purchased 2/9/23 First claim is filed at tire kingdom 2/14/23 ( tires needed balancing , lower oil pan gasket , belt tensioner mentioned the engine shaking and was told they aren’t sure ) Tire kingdom ; 2/16/23 ( engine mounts changed ) Tire kingdom ; 2/20/23 engine diagnostics ( tire kingdom found no failure no check engine light ) Tirekingdom; 2/23/23 ( spark plugs , harmonic balancer ) Dealership 2/27/23 cylinder head replacements Dealership ; 3/14/23 engine mounts , alignment tire balance ( claim denied ) thermostat denied as no failure Tirekingdom ; 3/15/23 referred back to dealership for engine issue again . Dealership ; dropped off on 3/20/23 reported complete engine failure . Inspectors report 4/10/23 - inspection report confirmed engine failure . 4/22/23 received vehicle back 4/22/23 contacted silverrock and noted burning smell , poor acceleration, whining noises etc 4/23/23 check engine light comes on . 4/25/23 takes vehicle back to service center vehicle has an evap code . 5/1 contacted dealership to check on status of the vehicle , dealership has noted transmission failure , leaking oil pan . The engine that was used ( the dealership informed carvana / silverrock at the time of receipt is defective ) has indeed been categorized as defective .

The oil cooler is leaking and shooting oil around the engine compartment making a lot of smoke. Not sure if there was fire or not. I went to the 2 repair shops and both said that they are inundated with the same problem from jeep owners and the parts are very expensive and hard to get. I was told not to drive the car because it could cause a fire, and I cannot afford the repair. The Chrysler corporation should take responsibility. This is a major safety issue, and now I am stuck with a vehicle that is too dangerous to drive.

I put my car in park and ran in my house to grab my wallet. When I came back out, my Jeep had rolled down the driveway. The Jeep would crank but wouldn't move and there was a warning that said "service shifter." I had it towed to the Jeep dealership where I spent over $3,000 to have it repaired. There was a previous recall on Jeeps because they could roll away when people thought they were in park, however this issue wasn't covered by that recall. No vehicle should just roll away like that. The safety of others was put at risk because my neighbors kids were actually riding their bikes in the road at the time this happened. Had one of them been hit or killed, I would have been liable for that. There is a serious issue with Jeeps that needs to be corrected.

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On April 24, 2023, while driving 53 mph down a busy highway the car just lost all power. I wasn’t able to control the vehicle then I stepped on the brakes but only if the back brakes worked. Which caused the vehicle to spin out of control until I eventually flipped the vehicle upside down into a ditch. It was one of the scariest things I’ve ever experienced. Besides the fact my drivers side head rest and seat bell we’re also broken at the time. I was going to the dealership on April 26th to have both the headrest and seat belt fixed. It’s also the second time the car lost power. In addition to that my headlights, rear lights, & windshield wipers, would suddenly stop working then work again. I totaled my Jeep and I’m now out of a vehicle since I had a active loan of the vehicle. I was suppose to be done with my payments in Aug of 2025. I don’t ever want anyone to experience what I went thru. I’m very very grateful and fortunate that I wasn’t seriously injured or killed because of this problem.

My jeep has started experiencing rough driving and the gears slipping. I took it for service and they told me all the issues wrong were under a recall. (NHTSA 23-E-019) equipment safety recall 21A. He indicated: uplift timing, torque converter engagement, shift points, calibration issues, downshifts and other things. I called my local dealer and gave them my vin but they stated my vehicle has not been recalled and they won't fix it. The big concern is the slipping gears. It lungs forward at times and I am scared it is going to cause an accident. It is very rough to drive. The service 4 wheel drive system light came on. It started 4/27/23. It is very bad when turning the vehicle and driving slow.

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 70 MPH, the vehicle started to shake and stall. The contact stated that the low oil pressure warning light was illuminated. The contact steered the vehicle off the road before the vehicle stalled. The contact made several attempts to restart the vehicle; however, after each attempt the vehicle started and then immediately stalled. The contact stated that the low oil pressure warning light illuminated each time. The contact had the vehicle towed to a dealer; however, the dealer did not have the part to perform the repair, and the contact was placed on a waiting list. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000. Parts distribution disconnect.

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.