2019 JEEP GRAND CHEROKEE Complaints

While attempting to park my vehicle, it suddenly accelerated on its own, causing the car to move quickly toward a tree and a nearby building. I immediately attempted to stop the vehicle by pressing the brake pedal, but the car continued to accelerate. The engine was roaring, and I even tried using both feet on the brake pedal in an effort to stop the vehicle, but it did not respond. The only way I was able to stop the vehicle was by turning off the engine. Due to the unexpected acceleration and my concern that it could happen again, the vehicle was not safe to drive. A tow truck was called, and the vehicle was transported to a mechanic for inspection.

Vehicle: 2019 Jeep Grand Cherokee Engine: 3.6L V6 (Pentastar) While driving on the highway, the vehicle experienced a sudden engine overheating condition, followed by a catastrophic failure of the coolant recovery tank. This failure created a serious safety hazard and appears to be the result of a known and well-documented head gasket defect in the 3.6L engine used in Jeep Grand Cherokees. While driving at highway speed, the vehicle was operating normally until I made a left turn. Immediately after the turn, the engine temperature began to rise rapidly, indicating an overheating condition. I turned around and began driving back toward my residence to avoid further damage or a roadside breakdown. Before reaching home, the coolant recovery tank violently exploded, releasing coolant throughout the engine bay. As well as strong burning coolant chemical smells throThis occurred while the vehicle was still in operation and could have resulted in loss of visibility, fire risk, or complete engine failure while driving. After inspection by a qualified professional, the failure was confirmed to be caused by a failed head gasket, which allowed combustion gases to pressurize the cooling system until the coolant recovery tank ruptured. This failure occurred without warning and while the vehicle was being driven on public roadways. A sudden coolant system explosion and rapid overheating can result in: Loss of engine power while driving Fire risk from hot coolant contacting engine components Loss of vehicle control Stranding occupants in unsafe conditions This represents a significant safety defect. Jeep Grand Cherokees equipped with the 3.6L engine are widely known to experience head gasket failures, typically occurring between 50,000 and 75,000 miles. Despite this known issue, Stellantis/Chrysler has not issued a recall, technical service campaign, or extended warranty related to this defect.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the brake light failed to turn off. The service, seat belt, brake, and air bag warning lights were illuminated. The buzzer and lights were making a continuous sound. The local dealer was contacted, and the ABS module was replaced. The dealer informed the contact that there was no recall associated with the VIN or the failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 72,000.

The vehicle will shut down while in gear and driving at lower speeds. Happens at least 2-3 times per day for last 3 weeks

The contact owns a 2019 Jeep Grand Cherokee. The contact state while driving at various speeds, the engine overheated and there was a misfire coming from the engine. The check engine warning light was illuminated. The message that the Auto START/STOP system needed to be serviced was displayed, and that the engine was overheating. The vehicle was taken to the dealer on several occasions, and the camshaft, the water pump, and the EGR were replaced; however, the failure persisted. The vehicle was taken back to the dealer, where the camshaft phasers and the oil control valve were replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 76,000.

While driving at highway speeds, with no warning, my vehicle shuts off forcing me to perform and emergency exits. In these situations, I have observed the dashboard screen directly in front of me read: Vehicle Not In Park

-Transmission has been experiencing a very hard downshift intermittently as I am slowing down and/or coming to a stop AND when accelerating. Additionally it feels like it is jerking slightly repeatedly when moving slowly. -It is available for inspection. -When accelerating on the hwy or at intersections the transmission stalls (or clunks) when crossing the road or passing, causing a delay. -The problem persists, but has not been confirmed by a dealer. -The component has not yet been inspected, as stated above. -No warning lamps/messages appear.

2019 jeep grand Cherokee 3.6L. Severe misfiring on expressway causing vehicle to shake uncontrollably and stall. “Pentastar tick” Ticking sound coming from engine. Took to local repair shop and right cam shaft is worn down causing misfiring and engine damage. Cost is $4,000 for the camshaft replacement and will likely need a new engine. Vehicle has less than 109,000 miles on it. Known issue on this vehicle, I called multiple shops and they all said that the can shaft is probably bad because they see the issue all the time.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ESC and ABS warning lights were illuminated. Additionally, the vehicle unexpectedly shifted out of gear. The dealer was contacted to confirm the recalls. However, due to past experiences, the contact decided not to have the recall repair completed at the dealer. Another dealer, Eastchester Chrysler Jeep Dodge Ram (4007 Boston Rd, Bronx, NY 10466), was contacted; however, the dealer was unable to perform the recall repair because parts were on backorder. The manufacturer was made aware of the issue and confirmed that the part was available for the recall repair; however, the manufacturer was unable to expedite parts to the dealer. The failure mileage was approximately 92,000.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that while the vehicle was idling at a stop light, a message stating that the transmission was in neutral(N) was displayed while the gear shifter was in drive(D). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 42,000.