2020 JEEP GRAND CHEROKEE Complaints

Delamination of touchscreen occurring resulting in “ghost touches/calls”. This has been verified by an independent dealership. This affects the safety of the driver as the touchscreen is not able to be used properly in emergencies and also the ghost calls can result in 911 inadvertently being called when not needed.

Vehicle: 2020 Jeep Grand Cherokee 4WD Purchase Date: [XXX] Mileage at Purchase: ~54,900 miles Dealer: Cherry Hill Jeep Chrysler Dodge, Cherry Hill, NJ I am filing this complaint because I am currently being required to drive a vehicle with a severe wheel misalignment that is visually observable, while the selling dealership has deemed it 'drivable' and has not completed the necessary repairs. On [XXX], I was involved in an accident in which I struck a curb after sliding on black ice. The damage included a bent lower control arm and a cracked subframe. I brought the vehicle to Cherry Hill Jeep Chrysler Dodge for repairs, which took approximately three weeks. I took delivery of the repaired vehicle on March 13, 2026. Upon taking delivery, I immediately noticed a severe misalignment. The wheel misalignment is so pronounced it is visually apparent while driving. I returned the vehicle to the dealership and they acknowledged the alignment issue. They have since told me there are additional parts needed to complete the repair, and that those parts have not yet arrived. As of today, April 10, 2026, the dealership has confirmed they still do not know when the parts will arrive. Despite the unresolved alignment issue, the dealership has deemed the vehicle 'drivable' and I have been left with no choice but to continue driving it. My daily commute is approximately 60 miles per day, 6 days per week. I have driven hundreds of miles in this condition. Driving a vehicle with severe wheel misalignment poses serious safety risks, including unpredictable handling, accelerated and uneven tire wear leading to potential tire failure, and reduced ability to maintain control in emergency situations — particularly concerning given that this vehicle's incident originated on icy roads. I am requesting that the NHTSA investigate the dealership's decision to return this vehicle to me in an unsafe condition and require me to continue operating it without a timeline INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)

RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replace. The Head Unit and Telematics Box (TBM) hardware are failing to accept the required safety patch. Stellantis Case Management (Case #95948441) has refused to provide the mandated free remedy and is demanding a consumer-paid diagnostic fee to address this failed safety recall, in direct violation of 49 U.S.C. § 30120. Furthermore, the dashboard assembly is failing (adhesive degradation), causing significant rattle/distraction. The manufacturer refuses to honor the Federal Safety Act and remediate these defects without charge. I have already performed the diagnosis and provided firmware evidence which the manufacturer has ignored.

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the heater was activated on the instrument panel, but the A/C inadvertently turned on and then returned to heat. The instrument panel then malfunctioned, rendering the navigation system inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 44,000.

on or around 12/15/2024 (42257 miles on vehicle) jeep will power on start and stop, all alights on dashboard light, unable to shift into or out of gear when parked. When driving but stopped at a red light car shut off. Attempted to restart unable to, car put into park attempted to restart lights came on but engine didn't turn over. Tried again few minutes laster and the car turned on. Returned apartment, parked car. was unable to shift car into park, car shut off on its own again, car then able to go into park. A few days later start engine, car turns on put car in reverse, car shut off on its own, all lights and warnings on dashboard light up and stay on. Unable to start engine, unable to shift car into park. turn car off, shift into park, on 12/17/24 Car towed to Lake Chrysler dodge jeep ram auto Lewistown PA. told that it was the can bus connector needed to be replaced. Part replaced. 10/10/25 (54630 miles) car in for inspection, oil change, reported to mechanic engine was making high pitched sound/noise when driving up steep hill on highway the week prior. Was told by mechanic "that is normal when driving up steep hills, after a long drive" " we didn't hear it or find anything" Car continued to make this noise on the same hill since. Car in for oil change at David Dodge on 1/12/26 (58,974 miles) reported to mechanic again that engine continues to make a high pitched sound/noise when going up hills, on highway drives and after longer drives. per shop nothing was found. Asked if I should make an appointment for it to be tested and told no not needed. On 3/2/26 check engine light on, waring start/stop unavailable service stop/start system this happened off and on for next few days. Car brought to mechanic on 3/6/26 (60,000 miles) diagnosic test run cylinder misfire, R and R intake manifold to check coil and spark coolant found on spark plug, borescope #3 cylinder Head gasket, cylinder head, block issue . Recommend total engine and radiator replacements

On September 15–16, 2025, my vehicle was serviced at AutoNation CDJR North Columbus, where the technician documented: “Oil filter housing failed internally.” •No repair, replacement, or warning was provided to me about the risk of catastrophic engine failure. •I was not presented a signed repair decline form. •Internal failure was documented but not escalated. On February 13, 2026, the engine failed completely, rendering the vehicle inoperable. The dealership quoted ~$13,094.83 for engine replacement but did not authorize repair. During this time, oil and coolant leaks were observed, indicating continued mechanical risk and potential safety hazards.

Frequently, my vehicle would not start. It would crank for a lengthy period of time but the engine would not turn over to start. Internet searches show that this is a widespread, known problem with Chrysler vehicles, yet only a small number of recalls have been issued. Unfortunately, my vehicle does not fall under the recall for unknown reasons. I have been advised that the fuel pump and auxiliary fuel pump need to be replaced, which is a costly repair. A fuel pump should not fail on a vehicle with under 50,000 miles on it.

For the past two years ive been having problems with the steering in the car. the steering wheel constantly pulls to the right. i had to get 4 or 5 wheel alignments in one year because the problem is that bad. i have receipts for the fixes. i recently researched known issues and came across the recall of the "steering gear" affecting Grand Cherokees from 2019 - 2020. My car falls under the 2020 year and i am having the issues of the steering gear. At least that is what a mechanic told me when i got the car inspected. i would like to know why my car doesnt fall within the recall when i have that car and the year that is stated and with the same issue

Jeep delamination screen on the face of the radio. This is a safety concern that could disable my use of my cell in calling 911 in case of a emergency and also being able to locate the vehicle via GPS. It also disables the SOS function in the radio head. This is a known problem with these radio's but hasn't addressed by the manufacture. I have taken this to my local auto repair shop today and was made aware of the problem and told me to look it up and report it. I am requesting to open a case so that it can be addressed and repaired.

On sat 01/24/26 I was filling my washer fluid and I looked down and saw oil on the bottom on right side. I left it parked until I took it 2 miles to dealer told them what I saw and they looked at it and the plastic oil canister housing broke and got oil in my antifreeze. They told me powertrain warranty would not cover the whole fix. I have seeing alot of people have had same problem I think jeep needs to get a recall out for that since it has been a problem. This is not right it should be all covered now I won't have all the money after they get it fixed to.pay. have never had any problem jeep ran good never over heated oil pressure always at 31 to 32 pressure. Never new I had a problem until I looked under hood to fill washer fluid. Something needs to be done about this asap. It all because jeep don't wanna have to fix all the ones like this. I didnot get any photos was so upset I saw oil never even thought about getting pictures. They need to get a recall on this asap thank you very much. It is at the dealership kunes country in Platteville wisconsin 53818 Thank you