2019 JEEP GRAND CHEROKEE Complaints

I WAS DRIVING ON THE INTERSTATE WHEN ALL SERVICE LIGHT CAME ON AND STEERING WHEEL LOCKED UP AND THE CAR BEGAN TO POWER DOWN. I ALMOST CRASHED INTO A 18 WHEELER BECAUSE THE STEERING WHEEL WOULD NOT TURN PROPERLY. I WAS ABLE TO PULL OVER AND THE CAR WOULD NOT MOVE, SWITCH GEARS, STOP OR START. MY VEHICLE WAS SERVICED BY JEEP TWICE IN THE PAST TWO WEEKS.

SERVICE SHIFTER WILL RANDOMLY COME ON RIGHT AFTER VEHICLE IS STARTED OR STARTS BEEPING WHEN DRIVING BUT THEN CLEARS ITSELF AND I CHECK ON DASH FOR STORED MESSAGES IT DISAPPEARS. ONLY ONCE HAS VEHICLE NOT COME OUT OF PARK AFTER BEING STARTED AND ALL SHIFTER LIGHTS WERE ON WHEN IT WOULDN'T COME OUT OF PARK SHUT VEHICLE OFF AND TURNED BACK ON AND WAS FINE BUT SERVICE SHIFT STILL COMES ON RANDOMLY. THE PHOTO I ATTACHED IS NOT FROM TODAY 9/8/20

I WAS DRIVING HOME AND THE JEEP SWITCHED TO NEUTRAL ON ITS OWN AND FLASHED "SHIFT TO PARK" ON THE SCREEN. I HAD TO ROLL TO THE SIDE OF THE ROAD, PUT IT IN PARK AND TURN IT OFF. I AM SCARED TO DRIVE IT. I HAVE KIDS. IF THIS HAPPENS ON THE HIGHWAY WE WILL BE HURT.

WHILE DRIVING ON A CITY STREET THE ELECTRIC POWER STEERING FAILED WITH NO PRIOR INDICATION OF A PROBLEM. THIS MADE THE VECHILE VERY DIFFICULT TO STEER AT LOW SPEED. THE DEALER DIAGNOSED THE PROBLEM AS A FAILED ELECTRIC POWER STEERING PUMP. THE REPAIR REQUIRES REPLACEMENT OF A COMPLETE RACK AN PINION SYSTEM AS THE PUMP IS A INTEGRATED PART. THE VEHICLE HAS LESS THAN 15,000 MILES.

VEHICLE HAS SHUT OFF WHILE DRIVING 3 SEPARATE TIMES. THE LAST TIME WAS DOING 65 DOWN A TEXAS HIGHWAY. SUDDENLY LOST ALL POWER TO THE ENGINE. ON PRESSING THE THE MOTOR REVVED UP BUT THERE WAS NO TRANSMISSION ENGAGEMENT EVEN THOUGH THE VEHICLE WAS STILL IN DRIVE. WAS FORCED TO PULL OVER TO SHIFT INTO PARK TO RESTART THE VEHICLE. ALL THREE TIMES THE VEHICLE WAS IN MOTION AND THE AUTOMATIC VEHICLE SHUTOFF FEATURE WAS DISABLED. I HAD IT IN TO THE DEALER AFTER THE FIRST TWO TIMES, THEY WEREN'T ABLE TO REPRODUCE IT SO THEY GAVE IT BACK HAVING DRIVEN IT 100 MILES AND TAKEN A QUARTER TANK OF GAS DOING SO. I HAVEN'T DRIVEN THE VEHICLE MUCH DUE TO THE PANDEMIC BUT YESTERDAY THE THIRD OCCURENCE HAPPENED IN A CONSTRUCTION ZONE AND WE WERE ALMOST REAR ENDED AT 65 MPH DUE TO THIS FAILURE.

THE LOWER LEATHER DRIVER'S SEAT HAS LOST IT'S BOLSTERING WITHIN ONE YEAR OF PURCHASE. THIS CAUSES THE DRIVER TO LOOSE LOWER SEAT SUPPORT WHICH ALLOWS THE SEATED DRIVER TO LEAN AGAINST THE DOOR WHILE DRIVING.

WHEN WE PUT THE CAR IN REVERSE THE BACK UP CAMERA COMES ON BUT ONCE WE PUT IT INTO DRIVE THE BACK UP CAMERA STAYS ON FOR QUITE SOMETIME... DEALERSHIP IN CARSON CITY NV COULD NOT DUPLICATE IT SO WE ARE STUCK

DRIVING MY CAR AROUND A CURVE WHEN THE WHEEL LOCKED UP ON ME AND STARTED TURNING IN THE OTHER DIRECTION AND INTO OPPOSING TRAFFIC

THE JEEP MAKES A LOUD POPPING NOISE WHEN PLACING IT INTO ANY GEAR AND YOU CAN FEEL A PUSH FORWARD. I TOOK THE JEEP INTO THE DEALERSHIP TO CHECK OUT THE PROBLEM. FIRST THEY SAID THEY DID NOT HAVE IT HAPPEN TO THEM AND I NEEDED ME TO COME IN AND SHOW THEM. WHEN I GOT THERE AND SHOWED THEM AND THE MECHANIC FIRST THOUGHT IT COULD BE SOMETHING AND PUT IT UP TO LOOK AT IT AGAIN. HE MADE IT REPEAT THE POPPING AND LURCHING MOVEMENT MULTIPLE TIMES THEN CAME BACK AND SAID ALL JEEPS DO THIS AND IT IS NORMAL. BUT NOW IT IS WORSE AND IT IS ALSO POPPING AND LURCHING WHILE SLOWING DOWN AND SPEEDING UP.

TL* THE CONTACT OWNS A 2019 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. WHILE ATTEMPTING TO PLACE THE GEAR SHIFTER IN PARK, THE TRANSMISSION FAILED TO ENGAGE. THE STARTED TO ROLL BACKWARDS AND THE PARKING BRAKE WAS ACTIVATED TO STOP THE VEHICLE. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF. AFTER A WHILE, THE VEHICLE LOSS POWER AND TURNED OFF. THE FOLLOWING DAY AFTER STARTING THE VEHICLE, THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE OUT OF GEAR HOWEVER, THE TRANSMISSION FAILED TO ENGAGE. THE VEHICLE WAS TOWED TO TRANSITOWNE JEEP CHRYSLER DODGE RAM OF WEST SENECA (2989 TRANSIT RD, ELMA, NY 14059) TO BE DIAGNOSED HOWEVER, THE DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 13,787.