2019 JEEP GRAND CHEROKEE Complaints

View complaints related to 2019 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 350 complaints submitted for the 2019 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2019 JEEP GRAND CHEROKEE
    - PITTSBURGH, PA

    THIS IS IN REFERENCE TO AN ACCIDENT ON 1/22/20 AT APPROXIMATELY 5:45PM NEAR PITTSBURGH, PA. I HAD AN ISSUE WITH THE 'DRIVER SIDE' LOWER OR 'FOOT' AIR BAG, AS IT DID NOT 'UNDEPLOY' OR IF IT DID, IT IS VERY BULKY AFTER DOING SO AND BECAUSE OF THAT, IT CAUSED, IN MY OPINION, ADDITIONAL AND UNNECESSARY DAMAGES TO THE OTHER PARTY'S INVOLVED. SITUATION - IMMEDIATELY AFTER THE ACCIDENT, I NEEDED TO APPLY THE BRAKES AND COULD NOT DO SO BECAUSE THE AIRBAG WAS IN THE WAY OF MY FEET REACHING AND PRESSING THE BRAKE PEDAL. THE VEHICLE WAS STILL IN DRIVE AND IDLING WHICH, CONSEQUENTLY LED TO ME PUSHING THE VEHICLE IN FRONT OF ME FURTHER THAN THE ACTUAL SPOT OF THE ACCIDENT AND 'POSSIBLY' INTO THE VEHICLES IN FRONT OF HER. I LITERALLY HAD TO PUT THE JEEP IN 'NEUTRAL' AND THEN PRESS THE 'POWER OR ON/OFF' BUTTON TO SHUT THE VEHICLE OFF AND TO KEEP IT FROM CONTINUING TO PUSH HER CAR. NOW ... DO I BELIEVE YOUR VEHICLE SAVED MY LIFE ABSOLUTELY! HOWEVER, THIS AIRBAG ISSUE SEEMS TO BE SOMETHING THAT COULD HAVE TURNED OUT HORRIBLY WRONG HAD I NOT KNOWN HOW TO SHUT THE VEHICLE OFF WITHOUT USING THE BREAK. IF I WOULD HAVE BEEN UNCONSCIOUS, THEN IN THEORY I L COULD HAVE PUSHED THE VEHICLE IN FRONT OF ME UNTIL WHAT I WAS PUSHING VIA IDLING WAS TOO MUCH WEIGHT FOR THE LOW RPM'S OF IDLING TO BEAR. ADDITIONAL DETAILS - WHILE EXITING THE HIGHWAY, BUT STILL ON THE EXIT RAMP, I WAS INVOLVED IN A MULTI CAR (4) ACCIDENT THAT I BELIEVE (AS I DID OVERHEAR CONVERSATIONS FROM THE OTHER DRIVERS BUT BEING THE 4TH VEHICLE OUT OF 4, I DID NOT EYEWITNESS THIS MYSELF) MAY HAVE BEEN CAUSED BY AN AGGRESSIVE DRIVER WHO CUT OFF ANOTHER DRIVER IN FRONT OF THE 4 OF US AND THIS ACTION INEVITABLY CAUSED THE 4 OF US BEHIND HIM TO SLAM ON OUR BRAKES. UNFORTUNATELY, THINGS HAPPENED SO QUICKLY THAT I WAS NOT ABLE TO AVOID HITTING THE CAR IN FRONT OF ME.

    Source: NHTSA WEB SITE
  • 2019 JEEP GRAND CHEROKEE
    - SAN FRANCISCO, CA

    ON SEP 2, 2019 WHILE TRAVELING STRAIGHT AT AROUND 60MPH THE STEERING WHEEL TURNED SLIGHTLY TO THE LEFT AND LOCKED IN THAT POSITION FOR A FEW SECONDS, ALMOST CAUSING A DEADLY CRASH ON THE FREEWAY AS THE VEHICLE ALMOST HIT THE CEMENT DIVIDER. I APPLIED FORCE TO TURN THE WHEEL IN THE OTHER DIRECTION, TO NO AVAIL FOR A FEW SECONDS, BUT THEN WHEN THE WHEEL "UNLOCKED" IT CLICKED AND THE CAR SWERVED TO THE RIGHT, CAUSING US TO ALMOST SPIN AROUND. I HELD THE WHEEL AS STRAIGHT AS I COULD, BUT WE DID GET INTO A COLLISION WHEN THE CAR WAS ALREADY STRAIGHTENING BACK. I REQUESTED MAINTENANCE RECORDS FROM AVIS, THE RENTAL COMPANY, BUT THEY DENIED RELEASING THEM. CAN SOMEONE PLEASE COMPEL THEM TO RELEASE MAINTENANCE RECORDS FOR THIS VEHICLE? WE ALMOST DIED THAT DAY AND THEY WON'T TAKE ANY RESPONSIBILITY FOR THE FAULTY STEERING MECHANISM. AVIS IS ACTUALLY ATTEMPTING TO COLLECT MONEY FROM ME FOR THE DAMAGES BUT WON'T RELEASE THE RECORDS. THANK YOU!

    Source: NHTSA WEB SITE
  • 2019 JEEP GRAND CHEROKEE
    - GAINESVILLE, GA

    TOOK MY CAR TO THE DEALER BECAUSE THE SUNROOF IS LEAKING THEY TRIED TO FIX IT TWICE FAILED THE SECOND TIME I TOOK IT THE COMPLETE DRIVERS SIDE FLOOR OF MY VEHICLE WAS WET THEY SAID THE REASON WHY IT WAS WET BECAUSE IT THE SUNROOF BOLTS HAD RUSTED IT IS LESS THAN A YEAR OLD AND ALREADY HAS RUST .

    Source: NHTSA WEB SITE
  • 2019 JEEP GRAND CHEROKEE
    - CELINA, TX

    VEHICLE STRUCT POLE ON PASSENGER SIDE, AT APPROXIMATELY 40 MPH, AND SIDE AIR BAGS DID NOT DEPLOY. EXTENSIVE DAMAGE TO THE ENTIRE PASSENGER SIDE INCLUDING DOOR INTRUSION INTO THE CABIN. BOTH MAJOR SUPPORT PILLARS WERE BENT AND SIDE WINDOWS SHATTERED.

    Source: NHTSA WEB SITE
  • 2019 JEEP GRAND CHEROKEE
    - STREAMWOOD, IL

    TL* THE CONTACT OWNS A 2019 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT DISCOVERED THAT THE HEADLIGHT COVERS WERE CRACKED. THE CONTACT WAS CONCERNED THAT THE HEADLIGHTS MAY OVERHEAT AND CAUSE A FIRE. THE VEHICLE WAS TAKEN TO ELGIN CHRYSLER DODGE JEEP RAM (1010 E CHICAGO ST, ELGIN, IL 60120, (847) 697-0900) WHERE THEY INFORMED THE CONTACT THAT THERE WAS NO FAILURE AND SHE WAS AT FAULT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2019 JEEP GRAND CHEROKEE
    - LOGAN SPORT, IN

    TL* THE CONTACT OWNS A 2019 JEEP GRAND CHEROKEE. WHILE DRIVING 72 MPH, THE CONTACT HEARD AN ABNORMAL BANG NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND WAS DRIVEN TO TALLAHASSEE DODGE CHRYSLER JEEP RAM FIAT (3987 W TENNESSEE ST, TALLAHASSEE, FL 32304, (844) 280-9221) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,300.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2019 JEEP GRAND CHEROKEE
    - BRISTOL, CT

    WHILE DRIVING ON THE HIGHWAY, IT BEGAN BEEPING THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE SHUT OFF. I TRIED TURNING TURNING THE VEHICLE OFF AND BACK ON, BUT AS SOON AS I PUT IT INTO DRIVE THE CHECK ENGINE LIGHT CAME BACK ON AND THE CAR STARTED BEEPING AGAIN. FROM SPEAKING WITH FELLOW JEEP OWNERS (ALL DIFFERENT MODELS) THIS PROBLEM SEEMS PRETTY COMMON AND UNSAFE. THE CAR ONLY HAS 5700 MILES ON IT. TOTALLY UNEXPECTED WHEN SPENDING SO MUCH MONEY ON A BRAND NEW CAR.

    Source: NHTSA WEB SITE
  • 2019 JEEP GRAND CHEROKEE
    - MILFORD, MI

    PURCHASED A 2019 JEEP GRAND CHEROKEE 1 MONTH AGO THAT HAD LESS THAN 3,000 MILES ON IT. YESTERDAY WHEN DRIVING HOME FROM WORK, WE WERE GOING ROUGHLY 40 MILES AN HOUR WHEN THE CAR CAME OUT OF GEAR AND LOST ALL POWER TO THE WHEELS. PULLED THE CAR TO THE SIDE OF THE FREEWAY AND TRANSMISSION LOCKED UP . HAD VEHICLE FLATBEDDED TO DEALERSHIP WHERE THE TRANS HAD TO BE MANUALLY DISENGAGED TO GET OF THE TOW VEHICLE. THIS VEHICLE HAS 4,000 MILES ON IT.

    Source: NHTSA WEB SITE
  • 2019 JEEP GRAND CHEROKEE
    - CHULA VISTA, CA

    THE VEHICLE WAS PURCHASED NEW IN MAY 2019 CURRENTLY HAS 2700 MILES ON THE ODOMETER. I WAS TRAVELING ALONG THE HIGHWAY AND BEGAN HEARING A LOUD NOISE THAT SEEMED TO BE EMANATING FROM MY UNDERCARRIAGE. I DROVE TO FIRST OFF-RAMP TO INSPECT AND DISCOVERED A PART OF THE BRAKING SYSTEM HAD BROKEN. THE VEHICLE WAS NO LONGER DRIVABLE AND HAD TO BE TOWED TO A DEALERSHIP. LATER, THE SERVICE WRITER INFORMED ME THAT A CALIPER HAD BROKEN AND THAT DAMAGES WOULD BE COVERED UNDER WARRANTY. I WAS NOT PROVIDED WITH A CAUSE FOR THIS FAILURE.

    Source: NHTSA WEB SITE
  • 2019 JEEP GRAND CHEROKEE
    - WILLOWBROOK, IL

    27 DAYS AFTER THE PURCHASE OF VEHICLE BATTERY WENT COMPLETELY DEAD AND NEEDED TO BE REPLACED. ON THE 3RD DAY AFTER THIS REPAIR, " CHECK ENGINE" LIGHT WENT ON

    Source: NHTSA WEB SITE