2015 JEEP GRAND CHEROKEE Complaints

While the vehicle was in operation traveling straight ahead on roadway the vehicles drivers headrest “popped” causing operators head to jerk forward while vehicle was in motion. Driver was able to maintain control of vehicle but was startled by the sudden explosion and impact on head. This could have easily caused operator to loose control and be involved in a motor vehicle accident. There were no warning messages when this occurred and nothing had been done to the headrest prior to it exploding open. After inspecting the headrest it appears a plastic part inside the headrest snapped.

The plastic latch mechanism holding the eyeglass case (built into the overhead center console) shut broke. This prevents the holder from staying shut. The unlatched case blocks the rear view mirror thus preventing the operator from seeing rearward. Is this considered a visibility hazard? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

There is loud ticking/tapping noise coming from the engine when in motion or when the engine idles. This vehicle was not inspected by the dealer (out of warranty) or the police but was inspected by my mechanic and is available for inspection anytime, upon request. At time, the noise become extremely loud and scary and is a cause for great concern, especially knowing that this vehicle is mostly driven daily on the highway for at least 1 hour one way. This noise suddenly appeared about 9 year ago as a slight ticking/tapping but got progressively worse.

There are two issues. One is that the air bag light is on and never goes away and could mean faulty air bags, two the car is making a clicking noise and jerking when accelerating and the 4 wheel drive service light has come on. It could be the transfer case or differential. The car only has 60,000 miles and isn't driven everyday. It should not be having these safety issues.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated upon raising the front driver's side headrest, it deployed inadvertently. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the front driver's side headrest needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000. The VIN was not available.

2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO HIGH PRESSURE FUEL PUMP SAFETY RECALL. THE CONSUMER STATED THE SAFETY RECALL HAD NO REMEDY AND WAS UNSAFE TO DRIVE. THE CONSUMER PURCHASED A NEW VEHICLE, 2022 COMPASS. THE CONSUMER TOOK A LOSS DUE TO THE RECALL OF THE FUEL PUMP ON THE JEEP AND REQUESTED TO BE REIMBURSED.

The contact's mother owns a 2015 Jeep Grand Cherokee. The contact stated that his mother had previously informed him that the vehicle would independently shift into different gears without warning. The contact was also informed by his mother that the service shifter warning message had appeared on the instrument panel. The contact took the vehicle to a dealer and was given an estimate for a diagnostic test. The contact then replaced the battery after the vehicle failed to start up as needed. A few months after the replacement, the battery failed again. The vehicle was then towed back to the dealer where they linked the failure to NHTSA Campaign Number: 16V240000 (Power Train); however, the vehicle was not included in the recall. The contact was also informed that the parts to fix the vehicle were on backorder. The manufacturer was notified of the failure and the contact was informed that the vehicle was already serviced prior under the recall in 2017. The vehicle had yet to be repaired. The failure mileage was unknown.

The Active Headrest on this 2015 Jeep deployed at random. There was no accident or other event to cause this deployment. The deployment launched the headrest forward making the headrest strike the drivers head. Upon visual observation of the headrest, there appears to be a failure of the structural material securing the retainer pin. Dangerous! Forums abuzz with this known issue. Needs recalled IMO.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that after he had pulled off the road and was rested in a parking lot, the driver-side headrest deployed without warning. The contact called the dealer and made an appointment to have the vehicle serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired for the failure. The failure mileage was approximately 86,000.

2015 Jeep Grand Cherokee Summit passenger-side headrest unexpectedly deployed yesterday, August 11, 2022, without warning and with explosive force while driving without any vehicle accident occurring or any impact to the body of the car. No human injury occurred, though the intense force of the explosion caused my cell phone to jump out of the cup holder as the force translated through the seat and center console and nearly caused loss of driving control with pedestrians in close proximity to the car. It could have easily caused injury or death if it had been the driver's side, especially at greater speed. Have not yet been able to take the car to a dealer so quickly afterward. I find no recalls under my VIN, though I found an electronic copy of Mopar Warranty Bulletin No. D-20-10, dated August 26, 2020, stating an immediate 10 year/unlimited mileage warranty extension (X88) Active Head Restraint for 2014-2018 Jeep Grand Cherokee.