2011 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED BY HIS SPOUSE, HIS SPOUSE EXITED THE VEHICLE AND TWELVE MINUTES LATER THE VEHICLE ROLLED AWAY AND CRASHED INTO THE NEIGHBORS GARAGE. THERE WAS MINIMAL DAMAGE TO THE VEHICLE AND THE GARAGE. THERE WAS NO INJURIES SUSTAINED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE, CASE NUMBER: 59742830. THE APPROXIMATE FAILURE MILEAGE WAS 63,862.

THIS VEHCULO HAS STALLED REPEATEDLY. TWO TIPIM-7 HAVE BEEN REPLACED. ONE COVERED WHEN I DID NOT OWN THE CAR, ONE WHEN I DID TO OVER 1,200 IN FEES. THEN IT REPEATEDLY HAPPENS AGAIN AND I GET IT SERVICED AGAIN AND THEY TRY TO SAY THAT IT WAS A RELAY FUEL SWITCH. ALL WORK HAS BEEN DONE BY A SUPPOSEDLY RELYIABLE JEEP DEALERSHIP. AGAIN IT IS HAPPENENING. I HAVE ALL PAPERWORK AND VIDEO AND AT 60 YRS OLD I HAVE A CONSCIOUS AND WOULD NOT BE ABLE TO SELL OR TRADE IN KNOWING THIS. ALL OF MY ADULT FRIENDS HAVE WITNESSED THIS IN MY VEHCAL AND ALSO HAVE RECORDED. RIDICULOUS. I HAVE OWNED JEEPS PROUDLY MY ENTIRE LIFE. WILL NEVER AGAIN , AND I TELL ALL THE PROBLEMS WITH THIS NOT BEING STOOD BEHIND WITH CHRYSLER. I'VE INSTRUCTED WHEN I DO GET BROADSIDED TO TELL MY STORY AND SHOW THE VIDEOS. AGAIN I WILL ASK IF YOU'D LIKE ME TO FORWARD THEM ON. THIS IS A FATALITY READY TO HAPPEN FOR MYSELF. IT IS ALWAYS IN MOTION AND ALWAYS AT A TURN FIRSTAND THEN WHEN STOPPING AT STOP SIGNS. IT IS VERY UNSAFE! IT HAS BEEN SINCE NOVEMBER OF 2014 AND UP UNTIL TODAY AS WELL. 4.5 YEARS! PLEASE I BEG YOU TO CALL ME!

CRANK WON'T START WHEN FINANLY START PUT IN GEAR DIES OUT. THIS IS DONE INTERMINTLY.. ON THE STREET

THE BATTERY LIGHT CAME ON AS I WAS DRIVING HOME THE OTHER DAY (IT HAPPENED WHILE THE VEHICLE WAS IN MOTION), SO I CALLED THE REPAIR SHOP. THE MANAGER SAID THAT IT MEANT MY BATTERY WAS NOT RECEIVING A CHARGE AND TO DRIVE IT STRAIGHT IN, SO I DID. HE AND I BOTH SMELLED SMOKE FROM MY VEHICLE WHEN I ARRIVED (APPROXIMATELY 15 MINUTES AFTER THE BATTERY LIGHT CAME ON). UPON INSPECTION, HE SAID THAT MY ALTERNATOR HAD SHORTED OUT AND HAD SINGE MARKS INSIDE AND IT HAD ALSO OVERHEATED MY BATTERY. I AM VERY CONCERNED THAT IT COULD HAVE CAUGHT MY CAR ON FIRE (AND THE MANAGER OF THE REPAIR SHOP VERIFIED THAT IT COULD HAVE), ESPECIALLY SINCE THE BATTERY CONNECTION IS UNDER THE PASSENGER SEAT INSIDE THE VEHICLE. HE SAID THE YELLOW DISCOLORATION (SEE PHOTO, ATTACHED) WAS FROM OVERHEATING/SINGE MARKS. HE AND I COULD ALSO BOTH SMELL SMOKE FROM THE ALTERNATOR AFTER IT WAS REMOVED FROM THE VEHICLE, SO IT WAS DEFINITELY THE CAUSE OF THE SMOKE AND SMELL (ALTHOUGH MY BATTERY MAY HAVE BEEN SMOKING AS WELL ACCORDING TO THE REPAIR SHOP MANAGER). I DO NOT BELIEVE THAT THE ALTERNATOR (AND POSSIBLY THE BATTERY AS WELL AS A RESULT) SHOULD HAVE STARTED SMOKING AS THIS COULD HAVE RESULTED IN SERIOUS INJURIES AND/OR DEATH.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO PLACE THE VEHICLE IN THE PARK POSITION AND TURN OFF AND RESTART THE VEHICLE IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE FAILURE ONLY OCCURRED WHEN THE VEHICLE CAME TO A COMPLETE STOP. THE DEALER WAS NOT CONTACTED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

UNDER HEAVY BRAKING AT ANY SPEED THE SEAT BELTS DO NOT LOCK TO PREVENT PERSONAL FORWARD MOTION. I FEAR THIS WILL CAUSE SERIOUS PHYSICAL DAMAGE TO MYSELF, THE DRIVER, AND PASSENGERS IN THE VEHICLE.

VEHICLE IS MAKING A POPPING NOISE, WHEN TURNING OR HITTING BUMP REPLACED SWAY BAR END LINKS AND TIE ROD-UNABLE TO LOCATE EXACT PROBLEM AT THIS TIME. I WAS DRIVING TODAY AND WITHOUT WARNING MY FRONT WIPERS TURNED ON AND COULD NOT BE TURNED OFF, ON INSPECTING FURTHER ALL COMPONENTS ON THE STARTING WHEEL AND COLUMN ARE NOT OPERATABLE-NO SIGNALS, CRUISE, HEADLIGHTS, STEREO-NOTHING. VEHICLE ACTS LIKE ITS STUCK IN 4X4-MAKING OTHER NOISE WHILE TURNING ALSO HAVING ISSUE WITH DASH BOARD BUBBLING-POSSIBLE SAFETY CONCERN AS IT MAY INTERFERE WITH AIR BAG DEPLOYMENT. I HAVE CONTACTED JEEP WITH ALL THE ABOVE CONCERNS, TO WHICH THEY STATE THEY CANNOT HELP WITH THE PROBLEMS VEHICLE HAS 103K MILES. I AM 3RD OWNER. *TT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

DURING THE COLD MONTHS WHILE DRIVING, I NOTICED MORE HEAT THAN WHAT SHOULD BE NORMAL ON MY FEET/LEGS, COMING FROM THE ENGINE COMPARTMENT. 4/1/19 IT WAS A WARM DAY, SO THE EXTREME HEAT, WHILE I THEN NOTICED THE A/C WAS NOT WORKING, PROMPTED ME TO CALL JEEP DEALERSHIP TO MAKE AN APPOINTMENT. THEY TOOK A LOOK AT IT, AND SCHEDULED REPAIR FOR 5/7/19. THEY REPLACED THE HEATER CORE AND IT'S HOUSING--(ALONG WITH BLEND DOORS AND ACTUATORS FOR THE 3RD TIME). THEY SAID THE HOUSING HAD ACTUALLY MELTED FROM EXTREME HEAT. THERE IS NO WAY THIS UNDER DASHBOARD HEAT SHOULD BE THIS EXTREME, THE RESULT OF THE HEATER CORE. $2,200 TO REPLACE. SHOULD BE A RECALL ITEM.

WHILE DRIVING ON 376-E IN PITTSBURGH FOR ABOUT 20 MINUTES AT ABOUT 50-MPH, I SMELLED AN ELECTRICAL BURNING ODOR. THE ENGINE COOLANT TEMPERATURE REPEATEDLY FLUCTUATED BETWEEN 198-250 DEGREES. AT TIMES ENGINE AND BATTERY WARNING LIGHTS WOULD COME ON, BUT TURN OFF AS TEMPERATURE WENT BELOW 230 DEGREES. I EXITED THE HIGHWAY PULLED OVER IN A HIGH TRAFFIC AREA NEAR MY HOME WHEN I SAW SMOKE COMING FROM UNDER THE RIGHT FRONT SIDE OF MY HOOD. UPON OPENING THE HOOD, VOLUMES OF SMOKE CAME OUT. AND, THERE APPEARED TO BE A SMALL FIRE INSIDE THE ALTERNATOR. I POURED 3 BOTTLES OF WATER ON THE VERY HOT ALTERNATOR TO PUT OUT THE FIRE. I CALLED AAA FOR A TOW, BUT AFTER 20 MINUTES THE ALTERNATOR STOPPED SMOKING. THERE IS A GOODYEAR REPAIR SHOP A BLOCK AWAY-- THE JEEP STARTED, SO I DROVE IT THERE. AND, CANCELED AAA. THE GOODYEAR CONCURRED THAT THE ALTERNATOR WAS TOTALLY FRIED, SO I HAD THEM REPLACE IT--($700, WILL PROVIDE RECEIPT IF YOU REQUIRE IT). AFTER REPLACING IT THE JEEP WOULD NOT START. I CALLED AAA AGAIN, AND HAD THEM TOW IT TO MY JEEP DEALERSHIP. TOLD THEM OF THE INCIDENT. NOW THEY ARE SAYING I NEED TO REPLACE THE POWERTRAIN ENGINE CONTROL MODULE--($1,000), THAT SHORTED OUT THE RESULT OF THE ALTERNATOR FAILURE. I NEED MY JEEP FOR WORK, THEY ARE REPLACING THE PTCM ON MONDAY. I'VE SEEN ALTERNATOR RECALLS FOR SOME 2011-2012 JEEP GRAND CHEROKEES AND WRANGLERS. I BELIEVE MY JEEP GC SHOULD BE INCLUDED--#T36 AND #P60.

IN OCTOBER 2018 WE HAD A FRONTEND COLLISION ON THE HIGHWAY WITH A DEER. SINCE THEN THE AIR SUSPENSION RIDE HAS NOT WORKED PROPERLY. IT HAS BEEN IN FOR MAJOR REPAIRS NUMEROUS TIMES. THE DODGE DEALER SENDS US HOME HOPING THAT THEY GUESSED THE PROBLEM CORRECTLY. TO NO AVAIL. THE PROBLEM RETURNS. WE CALL THE HOTLINE AND PLAY PHONE TAG WITH A REPRESENTATIVE.