2014 JEEP GRAND CHEROKEE Complaints

While sitting in my car with with it running in a parking spot my passenger side active headrest retention system failed and the headrest deployed violently. Luckily no one was sitting in the passenger seat however this could have caused serious injury of death had the seat been occupied. Upon further investigation by myself I noticed that the metal retention bar was still in place however the plastics that is supposed to secure the bar to the mechanism the bar has broken

Passenger side front seat headrest (active head restraint) deployed for no reason while sitting at a stop sign.

The head rest on the passenger side has dismantled. I believe it’s an air bag system but am not too sure. The cushion and the plastic part have split and show a few wires. I have not been in any type of collision for the head rest to go ahead and give out like that.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated when he started the vehicle, the instrument panel failed to illuminate. The contact stated on a different occasion, while driving 30 MPH, the vehicle would not accelerate as needed. The contact stated that the vehicle was jerking and air condition became inoperable. The vehicle was taken to the dealer and the contact was informed that the fuse box under the hood needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall. The failure mileage 80,000.

Having issues with Jeep stalling and loss of acceleration . Dealer says there isn’t a fix yet? Recall but no fix? Please advise what to do if it completely fails. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

This happened to me today. I was driving and heard a really loud pop/ rattle noise (almost took me off the road it was so abrupt) and thought maybe it was something that hit my car on the road. Sound nearly took me off the road. I pulled over and after inspection I noticed the driver headrest had deployed and the clip is broke. This seems like a SERIOUS safety hazard. It is available for inspection upon request. The headrest has not been inspected by the manufacturer, police, insurance representative or others as it just happened today. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

Recall for diesel EGR cooler has been requested by me to get fixed on multiple occasions. The dealership keeps telling me they do not have the parts. Now my check light engine is on and my car is leaking coolant profusely.

While highway driving at 62 mph the passengers seat head rest suddenly blew apart with a loud bang, This scared both my wife and I as it was totally unexpected. We found ourselves looking all around trying to figure out what had happened. This was a totally dangerous distraction.There were no bumps in the road or any indication that would of caused the problem. Upon inspection it looks like a small plastic piece holding a metal pin broke. It has not been taken to a dealer yet. It is available for inspection, but I hope to get it fixed shortly.

The head rest deployed into the back of my head while driving through an intersection. No collision. No bumps. No contact. Smooth driving and then it deployed. It’s a hard and shocking deployment that hits you in the back of the head very aggressively causing my head jolt forward from the impact.

My vehicle has a recall with the parts not available, I crash without prior warning, and injured. I have contact FCA US and other customer care numbers provided. My vehicle was repaired for the outer damage due to the collision, but my vehicle does not pass emission due to parts not being available. My car is drivable with very little power and can only drive a very low speed and locally. I have called about this matter for over a month and afraid that I will get in to another accident. I have not received information on when parts will be available. I had it checked and most probable other components require replacing due to the recall. This put me at risk and could have put my children at risk.