2019 JEEP GRAND CHEROKEE Complaints

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The vehicle was taken to the local dealer, who informed the contact that the part was on back order and that parts were ordered weekly. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure.

94b - 3rd complaint 14 Months with no fix. Car actively malfunctions since Jan 2025 e.g. disabled esc. Federally non complaint. Unsafe. It has now been a year since my vehicle started experiencing symptoms. FCA US LLC refuses to communicate with me. Took to dealer 12/16 and now the part is available after a year of nothing available and needs to be ordered supposedly. A month later and I have still not received an appt for the parts that should have come in. Againnlwaving me in a federally non compliant vehicle for a year. FCA has not contacted me “. I’ve called sent certified letters etc.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated the brake lights had failed to operate as intended, which required the auto brake lights mode to be activated for the brake lights to illuminate as needed. The dealer was contacted and confirmed that the part was not available due to the manufacturer only providing parts to certain dealers. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the dealer for assistance. The failure mileage was approximately 100,000.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000(Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced the failure.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that upon starting the vehicle, the engine stalled. The ABS and check engine warning lights and other unknown warning lights were illuminated. The vehicle was towed to the dealer, who confirmed that the vehicle was experiencing the failures; however, the official diagnosis information was not provided. The dealer confirmed that the VIN was included in NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The contact called a local dealer and was informed that the part was not yet available for the recall repair. The contact also called the manufacturer and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake lights remained illuminated even though the brake pedal was not depressed. The check engine warning light was illuminated. Additionally, the brake lights remained illuminated for several minutes after turning off the vehicle. The vehicle was taken to an independent mechanic and the dealer, where it was determined that the failure was related to the recall, but parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 46,000.

My 2019 Jeep Grand Cherokee (3.6L engine) suffered a sudden and catastrophic engine failure immediately after the dealership misdiagnosed a coolant leak from the oil cooler assembly. The oil cooler on this engine has a well-documented history of cracks, coolant contamination, and sudden oil loss across multiple Jeep model years. On October 25, I reported a coolant leak to the dealership, including a photo of bright pink coolant. The service advisor incorrectly told me it was “oil mixed with coolant,” did not document urgency, and did not involve a technician. I received no warning that this leak was dangerous or likely to cause engine failure. Within about a week, the oil cooler assembly failed, dumping the engine oil, causing smoke, knocking, and complete engine destruction. There was no prior warning from the dealership despite me reporting this issue directly. The dealership later created service notes that inaccurately stated they “informed me of a leak,” which is untrue. I informed them. Their failure to diagnose and communicate the seriousness of this defect directly resulted in my engine being destroyed. This failure mirrors hundreds of other owner reports regarding oil cooler cracks on the 3.6L Pentastar. This appears to be a pattern of premature oil cooler failure with severe safety consequences and no recall.

As a result of recall 94b and FCA US LLC’s failure to act/provide remedy for over 1 year. I am reporting an ongoing safety issue with my vehicle involving the Electronic Stability Control (ESC) system. Since January 2025, the vehicle has intermittently spun out, particularly in cold or wet conditions, creating a serious safety hazard. FCA acknowledged the defect but repeatedly stated no remedy was available. I attempted to bring the vehicle to dealerships, provided diagnostic scans and photos, sent multiple letters (including certified mail), and followed all escalation procedures. Despite this, FCA has denied a buyback, provided no safe alternative or loaner vehicle, and failed to respond to communications. Representatives have been inconsistent, unprofessional, and dismissive — including laughing during calls while I reported the defect and impending winter hazards. The defect remains unresolved, the vehicle is unsafe to operate, and FCA’s repeated denials and lack of communication prevent any path to a safe resolution. I am filing this complaint to document FCA’s mishandling and to request that NHTSA require them to take appropriate action. The full detailed summary and supporting documentation are attached.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the contact heard an abnormally loud knocking sound coming from the engine compartment. The START/STOP warning light was illuminated. The contact stated that while attempting to accelerate, the vehicle stalled. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed and determined that the head gasket had failed, causing coolant intrusion into the engine. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.