2014 JEEP GRAND CHEROKEE Complaints

Mechanic reported back to me a small crack in the plastic adaptor housing plate for the oil filter. Said crack is leaking a small amount of oil and "could" result in a safety issue-possible fire hazard. Said problem can be repaired with a new metal component at a cost in excess of $650. It is my understanding there have been in excess of 37,000 plastic components which have cracks and Jeep has not issued a recall. I've been trying to get Chrysler/Jeep to recognize this is a design-manufacturing /engineering problem that Jeep should be held accountable for and not the consumer. This problem falls squarely on Chrysler -Jeep yet they want the consumer to pay $650++++ when they have switched over "now" to a metal component to address the issue

Over the course of several years' use, the OEM HID headlights lenses have been burnt by the OEM headlights which has incrementally diminished the headlight effectiveness. There is a frost like haze that has been burnt into the interior of the lens. This should be covered by the manufacturer given that the headlight cover lenses used on the headlight assembly were not adequate. I have experienced this diminishing visibility over the last several years, but it has reached a point now that it is a safety concern while driving at night.

Both front seat belts (driver and passenger) failed within a few days of each other in mid September, 2021. They do not retract and consequently, the pretensioner does not function. I have made enquires that reveal that it is a known problem, and that NHTSA have previously investigated (NHTSA Action Number: PE19011), but that the file has been closed after the 'preliminary evaluation' and the agreement by FCA US LLC to extend the warranty on the driver and passenger from seat belt assemblies. After having to wait several weeks for an appointment with the dealer, even after explaining the fault and that it was a safety issue, we had the seat belts inspected by a Jeep dealer on 09/30/21 who confirmed the failure. We had previously received a notice from FCA US LLC in relation to the potential issue and that they were extending the warranty to 15 years/unlimited miles. My concern is that the issue has still not been resolved. The parts have not been replaced and we are told that they are on back order with no firm date for the parts to be in and installed, rectifying this serious safety issue. It is coming up on 4 months. It is our primary family vehicle, and the only vehicle we own that can be driven on winter roads. Our other vehicles are 3 season vehicles. I have been in constant contact with the dealer and FCA LLC customer care. Their customer care is window dressing. They continue to give excuses, deflect, the dealer blames FCA LLC and FCA LLC blames the dealer for the defect and problem not being resolved. We have exhausted all friends and family in borrowing a replacement vehicle over the past few months. We are now being forced to drive a vehicle with no operating from seat belts, in contravention of all road safety principles and laws. In my enquires on the NHTSA website, the ODI Resume, date closed 05/03/2, states in one of the final paragraphs 'that and NHTSA will take further action if warranted by future circumstances'. I beleive

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was idled in a parking lot, the alternator overheated and there was smoke coming from under the hood while the engine was revving. The vehicle shutoff, and the contact could not restart the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the failure was related to NHTSA Campaign Number: 17V435000 (Electrical System). The mechanic replaced the alternator, battery, serpentine belt, and cabin air filter. The vehicle was also taken to the dealer per the manufacturer's request. The dealer performed an inspection and informed the contact that all the repairs performed by the independent mechanic were per the dealer's specifications. The manufacturer was made aware of the failure and three cases were opened. The manufacturer informed the contact to take the vehicle to the dealer for inspection and submit all necessary documents and receipts for reimbursement. The manufacturer later denied the contact's request for reimbursement due to the vehicle being out of warranty. The failure mileage was approximately 112,000. THE CONSUMER STATED THE MANUFACTURER OFFERED A REIMBURSMENT FOR A PORTION OF THE TOWING AND REPAIR COSTS. THE CONSUMER RELUCTANTLY ACCEPTED THE OFFER.

The headrest spontaneously popped open and hit me hard in the back of the head while I was driving yesterday. This was dangerous for a number of reason, primary because it could have caused an accident but also the headrest hit me so hard that it seams as if i have a mild concussion. Last night i had a sever headache and neck strain and today I went home early from work for the same reason. It seems as if the problem has occurred to several others as well but no attempt has been made to inform drivers of this dangerous defect. The vehicle has not been inspected but I plan on taking it into my local jeep dealership. No warning was seen prior to the problem.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the crankshaft needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was like NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling). The manufacturer was not made aware of the failure. The approximate failure mileage was 128,000.

Vehicle randomly stalls and fails to restart or will not crank/start at random times

I have a 2014 SRT jeep I was at the car wash and my passenger head rest system deployed I look inside and saw that the clips were broken.

PASSENGER HEAD RESTRAINT HEADREST DEPLOYS WITHOUT COLLISION. WHILE PARKED IN DRIVEWAY OVERNIGHT, (POPPED OPEN AND FORWARD). DEALERSHIP FOUND NO FAULTS

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while operating the vehicle, there was a ticking noise coming from the engine compartment, started well before this failure. Recently while driving the engine started to sputter and the vehicle would not accelerate above 25 MPH with a loud ticking noise coming from the engine. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The mechanic indicated that the engine needed to be disassembled to further diagnose the cause of the failure. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 70,000.