2014 JEEP GRAND CHEROKEE Complaints

Our son, 18 years old, driving our 2014 Jeep Cherokee Limited had a rollover accident and ZERO air bags deployed. The State Patrol, Tow personal and owner of the tow yard is questioning why the air bags did not deploy. This accident was at 1030ish on 9/17/2021. The car rolled over and landed on its top. The vehicle is a total loss. Our auto insurance is involved in this loss. Open claim. I called Jeep Customer Support and they have a case open on this. I feel lost over this issue. Why did the air bags not deploy? Please help me find answers. Our son busted the side door out and was able to exit the vehicle. I have pictures ect if needed. I am not 100% of the miles .. I know over the 100,000. Please rush this issue due to total loss of vehicle. Auto Owners Insurance Claim # [XXX] Crash Report # [XXXX] Ross County Ohio Ohio State Patrol Jeep Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

driver seat heard rest deployed and cannot be reset. this almost caused a serious accident

Sitting in the driver seat parked. The active headrest suddenly deployed . No collision detetected and the latch is still holding the release pin in place, no chassis codes showing deployment. Upon furthur investigation the plastic brackets holding the pin on either side seemed to have broken as if the plastic had aged or was under to much stress. Thankfully i was leaning forward enough that it barely hit the back of my head and the cushioning absorbed much of the impact pressure.

I was merging onto the highway from an on-ramp and the vehicle stuttered a d stalled. The jeep dealership diagnosed the issue and said it was a bad computer controller 5-10 days for part to arrive then 2 days later I was informed the computer controller wasn’t the problem. Now they think it’s the fuel pump. After searching the symptoms I found a recall for 2014-2016 Jeep’s for loss in the magnetic coating on the tone wheel resulting in possible engine stall. 2014-2016 Jeep’s manufactured between June 9 2014 and March 29 2016. Still waiting for a fix. I was stuck on the side of the highway with my 9 year old daughter for 5 hours! Safety issue!

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving approximately 2 MPH, there was a knocking sound coming from the vehicle. The contact stated there was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with needing a new transfer case. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 121,000. The VIN was not available.

In 2018, my 2014 Chrysler/Jeep Grand Cherokee dashboard material had started to dislodge from the dash. I reached out to Jeep and they denied anything was wrong with the dash on their end and it was my fault for improper care of the car. I found this to be in contrast with research online of a large amount of complaints for the same model as mine suffering the same dashboard glue issues. In December of 2019, I received a notice from Jeep that they would be replacing the dashboard so in January of 2020 I dropped my car off at the local dealership, Joey Accardi. After not hearing from them, I sent an email on February 12, 2020 requesting an update. They advised they submitted a request for approval of the replacement to Jeep and were waiting to hear back. I picked up my vehicle as they could not provide a replacement timeline. After waiting several months I reached out to Jeep customer care Reference #75788102 and they advised they attempted to reach out to the dealership for an update with no response. After getting a response several days later they advised it was ordered and should arrive shortly. After waiting to hear back through the rest of 2020, I reached out again in February of 2021 to Jeep customer care Reference #78420942 and they "escalated" my issue to someone who called the dealership and was told it would arrive in May of 2021. They closed my case on February 5th without any further help or confirmation of receipt of part. I reached out again today, September 9th and received no help or any indication of replacement timeline. It has now been 3 years since I brought this to Jeeps attention and 22 months since they authorized replacement. My concern now is the dashboard material has dislodged two of my AC vents and has folded over where my airbag would deploy potentially causing harm or failure if the airbag were to attempt to deploy. This is clearly an issue with this year and model Jeep and they aren't remedying it potentially putting people in danger.

The headrest deployed for absolutely no reason. The car was parked and unoccupied. Upon entering the vehicle we immediately noticed the headrest was popped out. I'm thankful I wasn't driving at the time!

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while operating the vehicle, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The VIN was not available. The approximate failure mileage was 80,000

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 35 mph when the vehicle's driver seat headrest suddenly deployed. The contact had spoken to the dealer however the appointment for the repair had not occurred as of yet. The contact stated the driver received neck injuries however no medical attention was needed. The manufacturer was made aware of the failure and confirmed that there were no recalls on the vehicle. A case was opened regarding the matter. The approximate failure mileage was 147,000. Case number is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

The passenger side headrest restraint clips seem to have broken or deployed spontaneously. The vehicle has not been in an accident and the headrest is rarely adjusted/used.