2011 JEEP GRAND CHEROKEE Complaints

WAS INVOLVED IN A COLLISION WHEREIN I WAS "T-BONED" ON THE DRIVER'S SIDE DOOR/PILLAR WHILE CROSSING A FOUR LANE INTERSECTION. MY VEHICLE SUBSEQUENTLY FLIPPED MULTIPLE TIMES BEFORE COMING TO A REST. I WAS ABLE TO CRAWL OUT OF THE CAR WITH MY DOG VIA THE REAR PASSENGER SIDE DOOR. NOT ONE SINGLE AIRBAG DEPLOYED DURING THE INCIDENT, INCLUDING THE SIDE-IMPACT AIRBAGS FORM THE COLLISION ITSELF NOR THE SIDE CURTAIN AIRBAGS FROM THE MULTIPLE ROLLOVERS. WHEN I ASKED JEEP TO INVESTIGATE, I WAS SENT A LETTER ESSENTIALLY SAYING: "YOUR ACCIDENT WASN'T SEVERE ENOUGH TO WARRANT AIRBAG DEPLOYMENT." - THIS DESPITE, AS I SAID, IT BEING A MULTIPLE ROLLOVER EVENT. MY INJURIES CONSISTED OF SORENESS ON MY LEFT SIDE, A LACERATION ON MY RIGHT HAND, AND A HECK OF A BUMP ON MY HEAD. NEEDLESS TO SAY, I WAS EXTREMELY FORTUNATE MY INJURIES WEREN'T WORSE; HOWEVER, MYSELF AND PRACTICALLY EVERYONE ELSE INCLUDING THE OFFICERS AND EMTS WERE BAFFLED AT THE FACT THAT NOT ONE SINGLE AIRBAG DEPLOYED. I HAVE PHOTOS OF THE VEHICLE AFTER THE WRECK SHOWING EXTERIOR DAMAGE AS WELL AS INTERIOR SHOTS SHOWING NO AIRBAG DEPLOYMENT. *TT *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (STATELINE CHRYSLER JEEP DODGE RAM, 800 GOLD HILL RD, FORT MILL, SC 29708) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER FAILED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.

WHILE MAKING A TURN THE STEERING AND THE BRAKES LOCKED UP AND THE ENGINE SHUT OFF, CAUSING ME TO LOSE CONTROL OF THE VEHICLE. THIS HAS HAPPENED TWICE 8 MONTHS APART. I'VE DONE THE RECALL FOR THE RELAY SWITCH IN 2015. THIS HAPPENED AGAIN (2ND TIME) YESTERDAY APRIL 9TH, 2018. I ALMOST HIT A CAR AT A LIGHT IT WAS TERRIFYING. THE DEALERSHIP HAS MY JEEP NOW AND SAID THEY CAN'T DIAGNOSE UNLESS THEY HAVE AN ERROR CODE OR UNLESS IT HAPPENS WHILE THE TECHNICIAN IS DRIVING IT. IS CHRYSLER GOING TO HAVE PEOPLE DRIVE THESE SUV'S AND IGNORE THAT PEOPLE COULD DIE? THIS IS AN EXTREMELY URGENT SITUATION. I DON'T FEEL SAFE DRIVING MY JEEP THAT I LOVE. PLEASE HELP?

2011 JEEP GRAND CHEROKEE STALLS WHEN I SLOW DOWN ENTERING A HIGHWAY RAMP OF MAKING A TURN. HAPPENED THREE TIMES AFTER A RECALL WAS DONE TO FIX THAT ISSUE AT AROUND 46000 MILES AND NOW JUST RECENTLY IT HAPPENED 2X AGAIN AT 96000. ALL RECALLS HAVE BEEN COMPLETED BUT THERE IS AN RECALL FOR THE ALTERNATOR ON T36 THAT COVERS THE 2012,2013 AND 2014 STALL AND THE ISSUE WAS THE ALTERNATOR. I BELIEVE THE 2011 SHOULD FALL INTO THAT.

LAST WEEK, I RECEIVED A POSTCARD IN THE MAIL FROM MCGOVERN CHRYSLER JEEP DODGE RAM (NEWTON, MA) NOTIFYING ME OF "AN URGENT AIR BAG RECALL." THE POSTCARD WAS CLEARLY DESIGNED TO MIMIC AN OFFICIAL NOTICE, WITH A BRIGHT RED BACKGROUND AND YELLOW LETTERING, AS WELL AS DIRE WARNINGS THAT "[I]N THE EVENT OF A CRASH METAL FRAGMENTS COULD SERIOUSLY INJURE YOU OR YOUR VEHICLE'S PASSENGERS." KNOWING THAT MY VEHICLE WAS UNAFFECTED BY ANY AIR BAG RECALL (INFORMATION THAT I CONFIRMED THROUGH THE NHTSA WEBSITE AFTER RECEIVING THE POSTCARD), IT WAS CLEAR TO ME THAT THIS POSTCARD WAS NOTHING MORE THAN A MARKETING TACTIC. WHILE THE POSTCARD DISPLAYED CORRECT INFORMATION (MY NAME, THE VEHICLE'S MAKE/MODEL, AND THE VEHICLE'S VIN) AND INDICATED IN ALL-CAPITAL LETTERS "RECALL: T59," I ALSO KNEW THAT THE "T59" RECALL CODE WAS FOR A MINOR ISSUE WITH A WATER SHIELD IN THE VEHICLE'S BRAKES. ACCORDINGLY, I BELIEVE THAT MCGOVERN CHRYSLER AND/OR FIAT CHRYSLER AUTOMOBILES IS ATTEMPTING TO USE PUBLICITY AROUND THE RECENT AIRBAG RECALLS AS A DISINGENUOUS PLOY TO SCARE CUSTOMERS INTO VISITING THE DEALERSHIP. PLEASE FEEL FREE TO CONTACT ME TO DISCUSS OR IF YOU WOULD LIKE ANY FURTHER DOCUMENTATION.

IS THERE A REMEDY FROM JEEP THAT ADDRESSES THE BUCKLING LEATHER DASH AND DRIVER BACK PANEL? I WOULD LIKE REPLACEMENT OF THE DASH AND A NEW SEAT. I BELIEVE THE SEAT PROBLEM IS NOT THE PANEL, BUT THE SEAT ITSELF. THE DASH BUCKLING IS A HAZARD TO OBSTRUCTING THE DRIVERS VISION OF THE ROADWAY AND THE SEAT BACK FALLING OFF CAN HURT A BACKSEAT PASSENGER. AS A CHILD ACIDENTALY GRABS IT TO CLIMB INTO THE BACKSEAT HE WOULD FALL.

DASHBOARD DELAMINATING, BUCKLING, BUBBLING FULL DASHBOARD WARPED. AIR VENTS ARE WARPED AND DON'T SIT PROPERLY POSSIBLY AFFECTING WINDOW DEFOGGER. CONCERNED IF AIRBAG ON RIGHT SIDE WOULD WORK PROPERLY.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 30-75 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. ADDITIONALLY, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (AUTONATION CHRYSLER DODGE JEEP RAM AND FIAT, 2201 VICTORY DR, COLUMBUS, GA 31901), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER ATTACHED A HISTORY RECORDER TO THE VEHICLE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED AND THE TRACTION CONTROL AND SERVICE FOUR WHEEL DRIVE INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. ALSO, WHILE DRIVING AT UNKNOWN SPEEDS ON MARCH 25, 2018, THE WINDSHIELD WIPERS SPONTANEOUSLY ACTIVATED, THE RADIO CHANGED STATIONS, THE BRAKE PEDAL WAS APPLIED AND FAILED TO RESPOND, AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO LANDMARK CHRYSLER DODGE JEEP RAM OF MORROW (50 MOUNT ZION BLVD, MORROW, GA 30260), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 33696515. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 66,000.

2011 CHRYSLER JEEP GRAND CHEROKEE-OUTLANDER EDITION. CONSUMER WRITES IN REGARDS TO ON-GOING TIPM FAILURE-AIR SUSPENSION SYSTEM & RELATED INJURY SUSTAINED. *LW THE CONSUMER STATED THE VEHICLE'S SUSPENSION SYSTEM CREATED UNCOMFORTABLE DRIVING CONDITIONS. THE VEHICLE BUCKED VIOLENTLY. *JS

WITHIN 5 OR SO MINUTES OF DRIVING, THE CAR WILL SHUT OFF WHILE DRIVING. THIS HAS ONLY HAPPENED AS MENTIONED, WITHIN 5 MINUTES OF TURNING ON VEHICLE AND STARTING YOUR COMMUTE. IT HAS ALSO HAPPENED ONLY UNDER BRAKING AND TURNING CIRCUMSTANCES. I HAVE BROUGHT THE VEHICLE INTO A JEEP DEALERSHIP TWICE FOR THIS ISSUE AND BOTH TIMES THEY HAVE REPLACED THE FUEL PUMP RELAY SWITCH. THE PROBLEM STILL PERSISTS. I WOULD ESTIMATE THIS HAPPENS ONCE/MO, HOWEVER, IT'S HAPPENED TWICE IN THE LAST 3 WEEKS WHICH OBVIOUSLY BROUGHT ME TO THE POINT IN WHICH I'M DOCUMENTING AND WRITING A REPORT. I CALLED THE SAME JEEP DEALERSHIP THIS MORNING AND THEY CLAIM THEY ARE NOT AWARE OF THIS WIDE SPREAD PROBLEM AND WOULD NEED TO DIVE DEEPER IN ORDER TO PROPERLY UNDERSTAND THE CURRENT ISSUE. THE SERVICE MANAGER SUGGESTED THAT THE OIL LEVELS COULD BE LOW, WHICH COULD CAUSE THIS ISSUE, BUT I REGULARLY CHECK MY OIL LEVELS AND THIS IS NOT THE ISSUE. I'VE NOTICED THAT MANY OTHERS HAVE HAD THE SAME ISSUE AND IT DOESN'T LOOK LIKE JEEP HAS DETERMINED WHAT EXACTLY IS CAUSING THEIR VECHICLES TO SHUT OFF WHILE DRIVING. IT'S A VERY SCARY SITUATION, ESPECIALLY IF A LARGE SEMI OR ANOTHER LARGE VEHICLE IS BARRELLING DOWN ON YOU WHILE YOU ARE UNDER BRAKE AND TURNING, AND THEN ALL OF A SUDDEN YOU LOSE POWER STEERING AND THE ABILITY TO ACCELERATE THROUGH THE TURN/CORNER. I WOULD LIKE TO BETTER UNDERSTAND WHAT JEEP IS DOING AND WHAT NHTSA KNOWS ABOUT THIS ISSUE AND WHAT OUR OPTIONS ARE AS A CONSUMER. THIS IS A SEVERE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED AND NOT BY TOSSING PARTS AT THE PROBLEM THAT WON'T FIT IT, THIS JUST CAUSES THE CONSUMER TO SPEND SIGNIFICANTS AMOUNT OF MONEY WITHOUT ADDRESSING AND/OR FIXING THE PROBLEM.