2015 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DECELERATING, THE VEHICLE SURGED AND LUNGED FORWARD WITHOUT WARNING. THE CONTACT INDICATED THAT THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS, NEARLY CAUSING A CRASH INTO ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO KOONS TYSONS CHRYSLER JEEP LOCATED AT 2050 CHAIN BRIDGE RD, VIENNA, VA 22182, TO BE REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

LEATHER DASH HAS MASSIVE WRINKLES THAT POPPED UP VERY FAST AND SEEMINGLY OUT OF NOWHERE. VEHICLE HAS ONLY 39,000 MILES AND HAS BEEN WELL KEPT. AGAIN THE WRINKLES CAME FROM NOWHERE AND WORSENED WITHIN ONLY A COUPLE OF DAYS.

MY JEEP WAS PARKED ON A LEVEL AREA WHILE IT WAS RAINING AND WHEN I OPENED MY TRUNK I NOTICED WATER LEAKING INTO THE TRUNK AREA FROM THE CEILING FLOWING RATHER QUICKLY. IT APPEARS TO BE COMING FROM THE AREA WHERE THE PASSENGER REAR QUARTER PANEL AND THE ROOF MEET. IT NEVER LEAKED BEFORE AND NOTHING HAS HAPPENED (NO ACCIDENTS ETC) TO COMPROMISE THE JEEP. NOT SURE IF ONE OF THE SEALS IS STARTING TO FAIL.

WHILE SITTING COMPLETELY STILL AT A RED LIGHT ON A CITY STREET, MY JEEP GRAND CHEROKEE HEADREST POPPED. MY HEAD WAS PUSHED FORWARD AND A LOUD POPPING SOUND OCCURRED. I PULLED OVER TO ASSESS WHAT EXACTLY HAPPENED AND NOTED THAT THE HEADREST HAD SPRUNG UPWARDS AND FORWARD. FURTHER VISUAL ASSESSMENT REVEALED THAT TWO PLASTIC PIECES APPEARED TO HAVE EXPLODED FOR NO REASON.

LAST YEAR (2019), I REPORTED THAT MY DRIVERS SIDE HEADREST RESTRAINT SYSTEM IN MY 2015 JEEP GRAND CHEROKEE DEPLOYED DUE TO DEFECTIVE PARTS. IN OCTOBER 2020, 12 MONTHS LATER AND AN ADDITIONAL 12,000 MILES MY PASSENGERS SIDE HEADREST RESTRAINT SYSTEM ALSO DEPLOYED. NO INJURIES AND NO NONE WAS IN THE VEHICLE WHEN THEY DEPLOYED. FCA WILL NOT COVER ANY REPAIRS. THE JEEP HAS 72,000 MILES. FCA NEEDS TO RECALL THESE HEADRESTS.

THE FIREWALL INSIDE ENGINE COMPARTMENT HAS HEAT DAMAGE FROM EXCESSIVE HEAT COMING FROM ENGINE AREA NEAR TURBO. IT APPEARS THERE MAY HAVE BEEN FIRE. POTENTIAL FIRE HAZARD. DEALER WANTS TO CHARGE ME TO DIAGNOSE AND ENGINE IS STILL UNDER WARRANTY. I CALLED FCA CUSTOMER CARE AND THEY SAID THERE IS NOTHING THEY CAN DO ABOUT DEALER CHARGE NEVER THOUGHT IT IS WARRANTY ITEM.*DT THE CONSUMER PROVIDED PHOTOS. *TR

DRIVER SIDE ACTIVE HEADREST RESTRAINT DEPLOYED WHILE PARKED. NO ACCIDENT OCCURRED. MATERIAL FAILURE CAUSED THE DEPLOYMENT, THE HEADREST IS NOW BROKEN AND NEEDS TO BE REPLACED.

WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 65MPH I NOTICED THAT THE HEADREST POSITION WAS MORE INTRUSIVE THAN USUAL. I ATTEMPTED TO PUSH THE HEADREST BACK TO A NORMAL POSITION. IT MOVED AS THOUGH IT WERE SPRING LOADED. SUDDENLY I HEARD A POP AND MY HEAD WAS SHOVED FORWARD. THE HEADREST HAD DEPLOYED. I RECOVERED PIECES OF BROKEN BLACK PLASTIC FROM MY GARMENTS

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. LARRY H. MILLER CASA CHRYSLER JEEP (9733 COORS BLVD NW, ALBUQUERQUE, NM 87114; (505) 633-2050) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE NEARLY STALLED WHILE DRIVING AT RANDOM SPEEDS. THE APPROXIMATE FAILURE MILEAGE WAS 83,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WENT OUT TO DRIVEWAY TO GET IN CAR AND HEADREST ON DRIVERS SEAT WAS SPLIT OPEN, EXPOSING ALL INSIDES AND WILL NOT GO BACK TOGETHER.